Sources for Managing Crises

We would like to acknowledge the sources we used in developing this topic.

Augustine, Norman R. “50 Signs of Trouble—A List by Norman Augustine.” Unpublished.

Augustine, Norman R. “Managing the Crisis You Tried to Prevent.” Harvard Business Review OnPoint Enhanced Edition (2002).

Augustine, Norman R. Personal communication. November 2001.

Bureau of Labor Statistics.

Carlone, Katie. Personal communication. January 2002.

Dutton, Jane E., Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov. “Leading in Times of Trauma.” Harvard Business Review (January–February 2002).

Fink, Steven. Crisis Management—Planning for the Inevitable. New York: American Management Association, 1986.

Harvard Business School Publishing. Manager’s Toolkit. Boston: Harvard Business School Press, 2004.

“How to Keep a Crisis from Happening.” Harvard Management Update (December 2000).

Mitroff, Ian I., Christine M. Pearson, and L. Katharine Harrington. The Essential Guide to Managing Corporate Crises. Oxford: Oxford University Press, 1996.

“Read This, Then Go Back Up Your Data.” Fortune, Special Tech Edition (Winter 2002).

Silva, Michael, and Terry McGann. Overdrive—Managing in Crisis-Filled Times. New York: John Wiley & Sons, 1995.

Sontag, Sherry, and Christopher Drew. “Blind Man’s Bluff: The Untold Story of American Submarine Espionage.” Public Affairs (1998).

Van Der Heijden, Kees. Scenarios—The Art of Strategic Conversation . New York: John Wiley & Sons, 1996.

Vernon, Lillian, with Catherine Fredman. “Too Much of a Good Thing.” United Airlines Hemispheres (November 2001).

Vogelstein, Fred. “Can Schwab Get Its Mojo Back?” Fortune (September 17, 2001).

Wack, Pierre. “Scenarios: Uncharted Waters Ahead.” Harvard Business Review (September–October 1985).

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