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by Harvard Business School Press
Managing Crises: Expert Solutions to Everyday Challenges
Pocket Mentor Series
Title Page
Copyright Page
Table of Contents
Mentor’s Message: The Power of Effective Crisis Management
Managing Crises: The Basics
What Is a Crisis?
Natural or company-related events
Technology breakdowns
Economic and market forces
Business-relationship crises
Six stages of crisis management
Stage 1: Avoiding the Crisis
Conducting a crisis audit
Spotlight on the four major crisis areas
Stage 2: Preparing to Manage the Crisis
Recognizing the risks and costs
Developing a crisis plan
Forming a crisis-management team
Creating a communications and resource plan
Stage 3: Recognizing the Crisis
Is it a crisis?
If it is a crisis, how will you deal with it?
Stage 4: Containing the Crisis
Demonstrating decisiveness and compassion
Communicating about the crisis
Stage 5: Resolving the Crisis
Managing the emotions
Understanding the leader’s role
Taking action
Stage 6: Learning from the Crisis
Reviewing how the crisis was handled
Planning for the next one
Tracking results
Tips and Tools
Tools for Managing Crises
Test Yourself
Answers to test questions
To Learn More
Articles
Books
Sources for Managing Crises
How to Order
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Mentor’s Message: The Power of Effective Crisis Management
Table of Contents
Pocket Mentor Series
Title Page
Copyright Page
Mentor’s Message: The Power of Effective Crisis Management
Managing Crises: The Basics
What Is a Crisis?
Stage 1: Avoiding the Crisis
Stage 2: Preparing to Manage the Crisis
Stage 3: Recognizing the Crisis
Stage 4: Containing the Crisis
Stage 5: Resolving the Crisis
Stage 6: Learning from the Crisis
Tips and Tools
Tools for Managing Crises
Test Yourself
To Learn More
Sources for Managing Crises
How to Order
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