Copyright 2008 Harvard Business School Publishing Corporation

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Library of Congress Cataloging-in-Publication Data

Managing crises : expert solutions to everyday challenges.

p. cm.—(Pocket mentor series)

Includes bibliographical references.

9781422163863

1. Crisis management.

HD49.M35 2008

658.4’056—dc22

2007048565

The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992.