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by AXELOS
Managing Successful Programmes
Cover
Title
Copyright
Contents
List of Figures
List of Tables
Foreword
Acknowledgements
PART 1 INTRODUCTION AND PROGRAMME MANAGEMENT PRINCIPLES
1 Introduction
1.1 Purpose of this guide
1.2 What is a programme?
1.3 What is programme management?
1.4 Why use programme management?
1.5 The programme management environment
1.6 Types of programme
1.7 Programme impact
1.8 When to use MSP
1.9 Best Management Practice guidance
1.10 Some MSP terminology
1.11 How to use this guide
2 Programme management principles
2.1 Introduction
2.2 The principles
PART 2 THE GOVERNANCE THEMES
3 Governance themes overview
3.1 Explanation of the themes in this guide
3.2 Integrating programme management into the organization control framework
3.3 Programme management strategies and plans
3.4 Illustration of the relationship between the governance themes and transformational flow
3.5 The key roles
4 Programme organization
4.1 Introduction
4.2 Programme organization characteristics
4.3 Programme leadership
4.4 Programme structure
4.5 Sponsoring group
4.6 Senior responsible owner
4.7 Programme board
4.8 Programme manager
4.9 Business change manager
4.10 Business change team
4.11 Programme office
4.12 Programme assurance
4.13 Additional governance roles
4.14 Implementing and managing the programme organization
4.15 Programme organization within the transformational flow
4.16 The key roles
5 Vision
5.1 Introduction
5.2 Characteristics of a good vision statement
5.3 Developing and maintaining the vision statement
5.4 Vision within the transformational flow
5.5 The key roles
6 Leadership and stakeholder engagement
6.1 Introduction
6.2 Nature of stakeholder engagement and the role of leadership
6.3 Leadership
6.4 Business change management
6.5 Communications with the projects and other programmes
6.6 Steps involved in stakeholder engagement
6.7 Leadership and stakeholder engagement within the transformational flow
6.8 The key roles
7 Benefits management
7.1 Introduction
7.2 Alignment of benefits to corporate objectives
7.3 Benefits categorization
7.4 Benefits management cycle
7.5 Optimize and look for other benefits
7.6 Benefits management within the transformational flow
7.7 The key roles
8 Blueprint design and delivery
8.1 Introduction
8.2 Blueprint design
8.3 Designing the blueprint delivery
8.4 Blueprint design and delivery within the transformational flow
8.5 The key roles
9 Planning and control
9.1 Introduction
9.2 Programme plan
9.3 Programme control
9.4 Planning and control within the transformational flow
9.5 The key roles
10 The business case
10.1 Introduction
10.2 Genesis of a programme business case
10.3 Contents of the business case
10.4 Reviewing the business case
10.5 Managing the business case
10.6 Business case within the transformational flow
10.7 The key roles
11 Risk and issue management
11.1 Introduction
11.2 Managing risks in a programme
11.3 Risk management framework
11.4 Managing issues in a programme
11.5 Issue management framework
11.6 Change control
11.7 Configuration management
11.8 Risk and issue management within the transformational flow
11.9 The key roles
12 Quality and assurance management
12.1 Introduction
12.2 Quality in a programme
12.3 Assurance management in a programme
12.4 Quality and assurance management within transformational flow
12.5 The key roles
PART 3 THE TRANSFORMATIONAL FLOW
13 Transformational flow overview
13.1 Introduction
13.2 Collaboration with themes and principles
13.3 Structure of the transformational flow chapters
14 Identifying a Programme
14.1 Introduction
14.2 Sponsoring the programme
14.3 Confirm the programme mandate
14.4 Appoint the SRO and programme board
14.5 Produce the programme brief
14.6 Develop the programme preparation plan
14.7 Independent review
14.8 Approval to proceed
14.9 Responsibilities
15 Defining a Programme
15.1 Introduction
15.2 Establish the infrastructure for Defining a Programme
15.3 Establish the team to define the programme
15.4 Identify and analyse the stakeholders
15.5 Refine the vision statement
15.6 Develop the blueprint
15.7 Develop the benefit profiles
15.8 Model the benefits and refine the profiles
15.9 Validate the benefits
15.10 Design the projects dossier
15.11 Identify tranches
15.12 Design the programme organization
15.13 Develop the governance arrangements
15.14 Develop the programme plan
15.15 Develop and confirm programme business case
15.16 Consolidate the programme definition
15.17 Prepare for first tranche
15.18 Approval to proceed
15.19 Responsibilities
16 Managing the Tranches
16.1 Introduction
16.2 Establish the tranche
16.3 Direct work
16.4 Manage risks and issues
16.5 Control and delivery of communications
16.6 Undertake audits and assurance reviews
16.7 Maintain alignment between programme blueprint and business strategic objectives
16.8 Maintain information and asset integrity
16.9 Manage people and other resources
16.10 Procurement and contracts
16.11 Monitor, report and control
16.12 Transition and stable operations
16.13 Prepare for next tranche
16.14 End-of-tranche review and close
16.15 Responsibilities
17 Delivering the Capability
17.1 Introduction
17.2 Start projects
17.3 Engage stakeholders
17.4 Align projects with benefits realization
17.5 Align projects with programme objectives
17.6 Governance: manage and control delivery
17.7 Close projects
17.8 Responsibilities
18 Realizing the Benefits
18.1 Introduction
18.2 Manage pre-transition
18.3 Manage transition
18.4 Manage post-transition
18.5 Responsibilities
19 Closing a Programme
19.1 Introduction
19.2 Confirm ongoing support is in place
19.3 Confirm programme closure
19.4 Notify programme is about to close
19.5 Review programme
19.6 Update and finalize programme information
19.7 Provide feedback to corporate governance
19.8 Disband programme organization and supporting functions
19.9 Responsibilities
PART 4 APPENDICES, FURTHER INFORMATION AND GLOSSARY
Appendix A: Programme information
A.1 Introduction
A.2 Working with programme information
A.3 Programme information evolution
A.4 Description of documents
A.5 Programme information responsibilities
Appendix B: Adopting MSP
B.1 Introduction
B.2 Is MSP the correct framework for the change?
B.3 Business alignment
B.4 Governance integration
B.5 Embedding MSP
B.6 Assessment using P3M3
Appendix C: Programme office
C.1 What is a programme office?
C.2 How a programme office provides services
C.3 Programme office structures
C.4 Tools for the programme office
C.5 Programme office roles and responsibilities
Appendix D: Health checks
D.1 Health check process
D.2 Health check framework
Further information
Glossary
Index
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