Published by TSO (The Stationery Office) and available from:
Online
www.tsoshop.co.uk
Mail, Telephone, Fax & E-mail
TSO
PO Box 29, Norwich, NR3 1GN
Telephone orders/General enquiries: 0870 600 5522
Fax orders: 0870 600 5533
E-mail: [email protected]
Textphone 0870 240 3701
TSO@Blackwell and other Accredited Agents
© Crown Copyright 2011
This is a Crown copyright value added product, reuse of which requires a Licence from the Cabinet Office
Applications to reuse, reproduce or republish material in this publication should be sent to
The Efficiency & Reform Group Service Desk, Cabinet Office, Rosebery Court, St Andrews Business Park, Norwich, Norfolk NR7 0HS Tel No: (+44) (0)845 000 4999,
E-mail: [email protected] or complete the application form on the Cabinet Office website, Licensing section.
Copyright in the typographical arrangement and design is vested in The Stationery Office Limited. Applications for reproduction should be made in writing to The Stationery Office Limited, St Crispins, Duke Street, Norwich, NR3 1PD.
The Swirl logo™ is a trade mark of the Cabinet Office
MSP® is a registered trade mark of the Cabinet Office
ITIL® is a registered trade mark of the Cabinet Office
PRINCE2® is a registered trade mark of the Cabinet Office
M_o_R® is a registered trade mark of the Cabinet Office
P3O® is a registered trade mark of the Cabinet Office
MoV™ is a trade mark of the Cabinet Office
MoP™ is a trade mark of the Cabinet Office
P3M3® is a registered trade mark of the Cabinet Office
IT Infrastructure Library® is a registered trade mark of the Cabinet Office
The OGC Official Product endorsement logo™ is a trade mark of the Cabinet Office
OGC (former owner of Best Management Practice) and its functions have moved into the Cabinet Office part of HM Government – www.cabinetoffice.gov.uk
First edition Crown Copyright 1999
Second edition Crown Copyright 2003
Third edition Crown Copyright 2007
Fourth edition Crown Copyright 2011
First published 2011
ISBN 9780113313273
Printed in the United Kingdom by The Stationery Office using material containing 60% FSC post-consumer recycled fibre, 20% pre-consumer recycled fibre and 20% FSC virgin fibre.
P002437247 c60 08/11
3.142.197.212