Contents
Chapter 1 • Overview of Service Management
Understanding IT Service Management
Exploring the IT Infrastructure Library
Select ITIL Functions and Processes
Exploring the Microsoft Operations Framework
Select MOF Service Management Functions
Overview of System Center Configuration Manager
Configuration Manager Features
Chapter 2 • Planning a Configuration Manager Infrastructure
Gathering Deployment Intelligence
Determining What You Need to Accomplish
Describing Your Migration Needs
Planning the Configuration Manager Environment
Extending the Active Directory Schema
Site Boundaries and Boundary Groups
Best Practices for Site System Design
Client Settings and Client Deployment
Designing Your Configuration Manager Environment
Planning the Configuration Manager Hierarchy
Planning Configuration Manager Site Systems
Planning Configuration Manager Clients
Determining How to Deploy Configuration Manager
Building a Proof-of-Concept Environment
Chapter 3 • Migrating to Configuration Manager 2012
Migration Functionality in Configuration Manager 2012
Objects Not Supported for Migration
Planning Your Migration Strategy
Using the Side-by-Side Migration Strategy
Using the Wipe-and-Load Strategy
Upgrading the Configuration Manager Console
Post-Migration or Installation Considerations
Migrating Packages to the New Application Model
What Is Package Conversion Manager?
Package Conversion Manager Best Practices
Migrating Branch Offices with the Physical-to-Virtual Migration Toolkit
Steps for Using the Configuration Manager 2012 P2V Migration Toolkit
Chapter 4 • Installation and Site Role Configuration
Understanding Configuration Manager 2012 R2 Site Types
Implementing a Central Administration Site
Verifying Proper Site Installation
Troubleshooting a Configuration Manager 2012 R2 Site Installation
Understanding Configuration Manager 2012 R2 Site System Roles
Application Catalog Web Service Point and Application Catalog Website Point
Enrollment Point and Enrollment Proxy Point
Asset Intelligence Synchronization Point
Management Certificate for Site Server to Distribution Point Communication
Creating a Cloud Distribution Point
Creating and Exporting the Management Certificate
Creating the Service Certificate Template
Requesting and Exporting the Service Certificate
Uploading the Management Certificate to Windows Azure
Creating the Cloud Distribution Point
Configure Name Resolution for Cloud-based Distribution Points
Chapter 6 • Client Installation
Active Directory Discovery Methods
Configuring Boundaries and Boundary Groups
Manually Installing the Client
Troubleshooting a Client Installation
Understanding the Client Health Mechanism
Client Health Evaluation: Results
Chapter 8 • Application Deployment
What's New in Application Deployment?
Applications: Application References
Dependencies for Application Deployment
Elements of Application Deployment
The Application Deployment Process
Creating an Application with PowerShell
Options for Application Deployment: the Ribbon
Exploring the Sample Application
Application Deployment—Client Experience
Application Deployment—Advanced Configurations
Troubleshooting Application Deployment
What's New in Software Updates
Prerequisites for Software Updates
System Center Updates Publisher
The Software Update Process in Configuration Manager
Planning to Use Software Updates in Configuration Manager
Determining What Needs to Be Accomplished
System Center Updates Publisher
Configuring the Software Updates Client Agent
Installing Windows Server Update Services 3.0 Server
Installing the Windows Server Update Services 3.0 SP2 Administrative Console
Setting Up the Software Update Point
Configuring Software Updates Settings and Synchronization
Synchronizing Updates with Export and Import
Preparing Software Updates for Deployment
Finding the Software Updates to Be Deployed
Creating a Software Update Group
Deploying Software Updates with the Deploy Software Updates Wizard
Using System Center Updates Publisher
Installing System Center Updates Publisher
Configuring System Center Updates Publisher
Using System Center Updates Publisher
Third-Party Updates in Configuration Manager
Monitoring Software Update Deployments
Chapter 10 • Operating System Deployment
What's New in Operating System Deployment
Planning for OSD with Configuration Manager 2012
Operating System Deployment Components
Prepare for Operating System Deployment
Build and Capture an Operating System
Preparing Configuration Manager 2012 for Operating System Deployment
Configuring the Network Access Account
Configuring the State Migration Point Role
Configuring PXE on Distribution Points
Distributing the Boot Image Package
Adding Operating System Source
Developing a Task Sequence for Creating a Capture Image
Task Sequences Used with PXE Boot
Task Sequences Used with Media Boot
Capturing an Operating System Image
Building and Capturing Automatically
Capturing a Reference Computer
Distributing and Deploying the Image
Developing a Task Sequence for Deployment
Deploying the Operating System on Bare Metal
Importing Computer Information
Creating a Task Sequence for the Bare-Metal OSD
Deploying the Bare-Metal Task Sequence
Installing Device Drivers into OSD
Manually Configure a Primary User for a Device
Manually Configure a Primary Device for a User
Configure a Site to Automatically Create User Device Affinities
Enable Users to Configure Their Primary Device
Creating a Prestaged Media for the Task Sequence
Creating a Windows To Go Creator Package
Update the Task Sequence to Enable BitLocker
Running the Windows To Go Package
Microsoft Deployment Toolkit 2013
Installing Microsoft Deployment Toolkit 2013
Integrating the Deployment Toolkit
Creating a Deployment Toolkit Task Sequence
Deploying a Virtual Hard Drive
Managing the Virtual Hard Disk
Servicing Your Operating System Images and VHDs Offline
Support for Legacy Boot Images
Chapter 11 • Inventory and Software Metering
Inventory in Configuration Manager 2012
Using Resource Explorer to View Inventory
Configuring Software Inventory for a Configuration Manager Site
Software Metering in Configuration Manager 2012
Chapter 12 • Asset Intelligence
Requirements for Asset Intelligence
Elements of Asset Intelligence
Asset Intelligence Validation States
Asset Intelligence Synchronization Point
The Asset Intelligence Home Page
Configuring Asset Intelligence
Import Software License into Asset Intelligence
Importing Software License Information
Creating the Microsoft Volume License Statement
Creating the General License Statement
Installing SQL Server Reporting Services
Considerations for Installing SQL Server Reporting Services
Installation of the Reporting Services Site System
Running a Report from the Administrative Console
Running a Report from Report Manager
Working with Reporting Security
Permissions Required to Run Reports
Creating a Report Using Report Builder
Creating a Report Using Business Intelligence Development Studio
Importing and Exporting Reports
Chapter 14 • Compliance Settings
Overview of Compliance Settings
What's New in Configuration Manager 2012 R2?
What Can You Do with Compliance Settings?
Configuring Compliance Settings Client Settings
Name, Description, and Category
Creating and Validating a Setting
Building a Configuration Baseline
Assigning the Configuration Baseline to Clients
Additional Configuration Baseline Options
Client Validation of Compliance Baseline Rules
Chapter 15 • System Center Endpoint Protection
Differences between FEP and SCEP
Endpoint Protection Site System Role
Endpoint Protection Client Agent
Chapter 16 • Mobile Device Management
What's New in Mobile Device Management
Mobile Device Management Options
Depth Management via Windows Intune
Chapter 17 • Role-Based Administration
Overview of Role-Based Administration
Using Security Roles and Security Scopes
Managing with Flat Hierarchies
Creating a Custom Security Scope
Assigning Resources to a Security Scope
Viewing Security Scope Objects
Understanding the Default Collections
Chapter 18 • Disaster Recovery
Planning for Disaster Recovery
What Is Not Included in the Backup
Backing Up Configuration Manager
Backup Considerations for the Central Administration Site
Copying Site Backups to Another Location
Archiving the Backup Snapshot to Another Server with AfterBackup.bat
Windows Application Log Entries Created by the Backup Process
Configuring the Backup ConfigMgr Site Server Maintenance Task
Restoring Configuration Manager
Understanding the Effects of a Site Failure
Recovering a Configuration Manager Site
Recovering Configuration Manager
How to Start a Recovery Process
Recovering a Central Administration Site
Recovering a Primary Child Site
Recovering a Primary Standalone Site
Recovery Scenarios for Multisite Environments
Other Site Maintenance Options
The Hierarchy Maintenance Tool
Troubleshooting Configuration Manager Deployment
Troubleshooting Configuration Manager Database Replication
Chapter 2: Planning a Configuration Manager Infrastructure
Chapter 3: Migrating to Configuration Manager 2012
Chapter 4: Installation and Site Role Configuration
Chapter 6: Client Installation
Chapter 8: Application Deployment
Chapter 10: Operating System Deployment
Chapter 11: Inventory and Software Metering
Chapter 12: Asset Intelligence
Chapter 14: Compliance Settings
Chapter 15: System Center Endpoint Protection
Chapter 16: Mobile Device Management