Index
A
Aberman, Rick, xli
actions, behavior frame, 61
ACTIVEAID, Inc., 198, 202, 204
Adelphia Communications, 17
AEFA, 106
alignment, 63
behavior frame, 61
emotional competence, 66–67
experiential triangle, 74–75
goals, 59
misalignment, 68–73
moral competence, 65
moral intelligence, 64–65
preventing misalignment, 76
scores, MCI (Moral Competency Inventory), 238, 242
staying aligned, 67–68
Alignment Model, 68
Alignment Worksheet, MCI (Moral Competency Inventory), 245–246
Amazon.com, 195
American Atheists, Inc., 34
American Express Financial Advisors
Blake, Brenda, 157
“Chairman’s Award”, 182
Chenault, Ken, 142–143
emotional competence, 13
Heath, Brian, 57
importance of balanced life, 126
retention value of servant leadership, 102
Woodward, Mke, 106
American Humanist Association, 34
Anderson, Brad, 181
approachability, emotional competencies, 136–137
The Art of the Deal and The Power of Full Engagement, xliv
Arthur Andersen, 18
assessments, MCI (Moral Competency Inventory), 227–233
interpretation, 241–246
B
bad habits, breaking, 223
Badaracco, Joseph Jr., Leading Quietly, 19
balanced lives, emotional nutrient, 124–126
Bar-On, Reuven, xli
Bausch and Lomb, 4
behaviors, 61
experiential triangle, 74–75
frame, 59–61
“living in alignment”, 39
beliefs, 49–51
identifying, 51–52
integrity consistency, 80–82
Bell, David, 67
Benson, Herbert, The Relaxation Response, 126
Best Buy, 181
bin Laden, Osama, 45
The Biology and Psychology of Moral Agency, 25
Blackwell, Lawana, 105
Blake, Brenda, 157
Blanchard, Ken, 99
Bower, Marvin, 161
Boyatzis, Richard, xli
moral skill strengthening, 215–216
Primal Leadership: Realizing the Power of Emotional Intelligence, 9, 19, 179, 215
Bradley, Walt, 80
brain
fMRI image, 29–30
moral development, 26–29
Bronfman, Sam, 144
Burger King North America
employee performance truth, 84
moral responsibility, 170
positive messages, 181
Burke, James, 170
businesses
community responsibilities, 208–212
environmental protection, 209–210
giving back to community, 210–211
global moral leadership, 212–214
moral intelligence success, 3–4
costs of ignorance, 16–17
differentiating competencies, 5–10
influences, 13–15
learning from mistakes, 11–13
maintaining talented employees, 15–16
“moral positioning system”, 11
professional rewards, 10
standing out among competition, 5
morally intelligent. See morally intelligent organizations
startups, 185
five moral maxims, 197–204
impact of moral skills, 196–197
KRW International, 187–190
Minneapolis Circulation, 186–187
moral values, 190–196
C
Campbell, David, If You Don’t Know Where You’re Going, You’ll Probably End Up Somewhere Else, 56
Camus, Albert, 122
Capital Professional Advisors (CPA), 83, 91
Caplan, Robert, xlii
Cardinal Health, 149
Carlson Companies, 98
Challenger, 88
Changing the Game: The New Way to Sell, xliv
Charles Rives Associates, 200
Chenault, Ken, 142–143
Cherniss, Cary., xlii
childhood, developing moral responsibility, 23–25
Clayton, Paul
employee performance truth, 84
integrity, 163
moral responsibility, 170
positive messages, 181
small business integrity, 192
Clevette, Rick, 98
cognitive behaviors, 60
cognitive intelligence, 5
Collins, Jim, Good to Great, 19, 178
communications, leaders belief in employee, 151–152
communities
business responsibilities, 208–209
environmental protection, 209–210
future responsibilities, 211–212
giving back, 210–211
global moral leadership, 212–214
compasses. See moral compasses
compassion, 106–109
misplaced, 129–132
morally intelligent organizations, 173–175
small organizations, 194
universal principles, 42
competencies. See also MCI
alignment, 65
moral development plan, 221
confidences, integrity, 90–91
conflicts
managing with empathy, 129
values, 48
Connolly, Mchael, 131
core values, identifying, 45–46, 48
Corps Business: The 30 Management
Principles of the U. S. Marines, 176
Coughlan, Jay, 11
counseling, moral development, 226
CPA (Capital Professional Advisors), 83, 91
Curie, Marie, 50
D
Dalai Lama, 105
Danzon, Patricia, 171
Darwin, Charles, 31
Dautheribes, Therese M., 34
DDB Worldwide, 116
DePaul University, 14
destructive emotions, 68, 72–73
development, moral. See moral development
The Diary of Anne Frank, 85
differentiating competencies, 5–10
disconnectors, 222
disrespect, 132–133
Distribution with Thrivent Financial for Lutherans, 96
The Dowry of Miss Lydia Clark, 105
Driven: How Human Nature Shapes our Choices, 32, 55
Dylan, Bob, 93
E
Edwards, Dave, 157
80/20 rule, moral skill development, 219–220
Eisenberg, Daniel, 171
The Emergence of Morality in Young Children, 24
Emmerling, Robert., xlii
emotional competencies, 115–117
alignment, 66–67
American Express Financial Advisors, 13
differentiating competencies, 5–10
empathy, 128–129
getting along with others, 135–138
interpersonal effectiveness, 127–128
misplaced compassion, 129–132
nurturing emotional health, 123–127
personal effectiveness, 121
positive self-talk, 121–122
respecting others, 132–135
self-awareness, 117–119
self-control, 123
understanding thoughts, 119–120
Emotional Intelligence: Why It Can Matter More Than IQ, xlii, 5–6
The Emotionally Intelligent Workplace, xlii
emotions
behavior frame, 60
destructive, 72–73
experiential triangle, 74–75
empathy
emotional competencies, 128–129
neonatal development, 21–22
employees
communicating belief in employees, 151–152
disclosure of moral compass, 152–153
influence of company moral intelligence, 15–16
leader development, 150–151
leader dispensing feedback, 153–154
mutual accountability, 154–155
performance truth, 84–85
recruiting for values, 178–179
resonant leaders, 179–180
retention value of servant leadership, 102–103
value differences, 155–156
entrepreneurs, 185
KRW International, 187–190
Minneapolis Circulation, 186–187
environments, business protections, 209–210
excuses, personal choice responsibility, 95, 97
executive coaches, moral development, 226
exercises, nurturing emotional competencies, 126–127
experiential triangles
alignment, 74–75
emotional self-awareness, 117–119
F
failures, admitting responsibility, 97–100
Fantom, Lynn
alignment, 67
compassion, 108
learning from mistakes, 12
Farrar, Jay, 209
Fastow, Andrew, 94
feelings, self-awareness, 117–119
Feuerstein, Aaron, 173
Firestone, 171
flexibility, emotional competencies, 137
fMRIs (functional magnetic resonance imaging), 29–30
Ford, Henry, 213
forgiveness
blaming self, 109–111
letting go of others’ mistakes, 112–113
morally intelligent organizations, 176, 178
small organizations, 194–196
universal principles, 42
Franklin, Benjamin, 50
Freedman, David, Corps Business: The 30 Management Principles of the U. S. Marines, 176
functional magnetic resonance imaging (fMRIs), 29–30
fundamental beliefs, 20–21
brain moral anatomy, 26–29
developing responsibility, 23–25
fMRI image of brain, 29–30
human drives for survival, 31–32
influence of childhood nurturing, 22–23
moral software, 33–35
natural selection theory, 30–31
neonatal empathy, 21–22
neurological growth, 25–26
futures, responsibility to community, 211–212
G
Gage, Phineas, 26
Garramone, Kelly, 187–190
Garrison, Jim, 211
GE, 166
Gide, Andre, 50
global businesses
moral leadership, 212–214
values, 183
Gnazzo, Patrick, 16
goals, 53–56
effective leaders, 57
identifying own, 58
“living in alignment”, 39
moral development plan, 221
putting in writing, 58–59
Goleman, Daniel, xlii
differentiating competencies, 5
Emotional Intelligence: Why It Can Matter More Than IQ, 5–6
Primal Leadership: Realizing the Power of Emotional Intelligence, 9, 19, 179
Working with Emotional Intelligence, 8
Gorbachev, Mikhail, 211
Gowing, Marilyn, xlii
Grigg, Darryl, xlii
H
Hallmark Cards, 88
Harrington, Dick, 141–142
HealthSouth Corporation, 17
Heartland, 131
Heath, Brian
compassion, 106
forgiving self, 110
goal importance, 57
hostilities, truth, 86
Hugstad-Vaa, Jennifer, xlii
I
IBM, 112
ideal self, moral development plan, 221
If You Don’t Know Where You’re Going, You’ll Probably End Up Somewhere Else, 56
IMG, 106
Immelt, Jeffrey, 166
integrity
consistency, 80
honoring confidences, 90–91
inconsistency, 80–82
keeping promises, 89–90
morally intelligent organizations, 163–166
principled stands, 87–88
small organizations, 191–192
truth. See truth
universal principles, 42
International Management Group, 3
interpersonal effectiveness, emotions, 127–128
Interpublic, 68
inventories, MCI (Moral Competency Inventory), 227–233
interpretation, 241–246
J-K
Jamba Juice
Clayton, Paul
employee performance truth, 84
integrity, 163
moral responsibility, 170
small business integrity, 192
MacPherson, Don, 198
Johnson & Johnson, 170
Kagan, Jerome, The Emergence of Morality in Young Children, 24
Kaiser, Lori
emotional competence, 66
positive self-talk, 122
values, 43
Kant, Immanuel, 85
Kantor, Stuart, xliii
Kelner, Stephen Jr., xliii
King, Martin Luther Jr., 51
Kline, George, xxxi
Kraft Foods, 167
Kram, Kathy, xliii
KRW International, 187–190, 196, 203
L
Lamb, Sharon, The Emergence of Morality in Young Children, 24
Lane, Karen, 135
Langer, Ray, 176
Lauer, Dale, 38
Lawson Software, 11
Lawson, Richard, 12
leaders
author interviews, xxxviii
communicating belief in employees, 151–152
disclosure of moral compass, 152–153
dispensing feedback, 153–154
employee development, 150–151
forgiveness, 112–113
importance of goals, 57
inspiring followers, 147–148
mutual accountability, 154–155
power, 145–147
resonant, 179–180
retention value of serving others, 102–103
truth, 82–84
value differences with employees, 155–156
view of followers, 148–149
visibility, 144–145
Leadership Alignment Task Force, 165
Leading Quietly, 19
Lincoln, Abraham, 50
listening, misplace compassion, 130–131
“living in alignment”, 37–39. See also moral compasses
Loehr, Jim, xliii
London Business School, 152
Lucent Technologies, 17
Luskin, Fred, xliii
M
MacPherson, Don, 42
admitting mistakes, 98
business to help others, 199
emotion self-awareness, 118
forgiving self, 109
Maitland, Alison, 210
Malden Mills, 173
Manning, Mike, 95
Mayer, John, 5
MCI (Moral Competency Inventory), 227–233
interpretation, 241
alignment score, 242
competency prioritizing, 246
highest and lowest scores, 243
importance rating, 245–246
item scores, 243–244
reality test, 244–245
scores, 217–218
moral strengths and weaknesses, 216
self-development tool, 217
self-rating errors, 217
McKee, Annie, Primal Leadership: Realizing the Power of Emotional Intelligence, 9, 19, 179, 215
Mead, Christine, 164
measurement company, 42
mental checks, self-awareness breaks, 120
MENTTIUM Corporation, 43
Merck & Company, 171
Microsoft, 87
Minneapolis Circulation, 186–187
Minneapolis magazine, 186–187
Minneapolis St. Paul magazine, 186
Minow, Newton, 93
misalignment, 68
destructive emotions, 72–73
experiential triangle, 74–75
moral virus
diagnosing, 69–70
disabling, 71–72
managing, 70–71
prevention, 76
mistakes
admitting responsibility, 97–100
forgiving others, 112–113
self-forgiveness, 109–111
Mitsubishi Motors, 17
Modern Survey Company
admitting mistakes, 98
emotion self-awareness, 118
forgiving self, 109
alignment, 63
emotional competence, 66–67
experiential triangle, 74–75
misalignment, 68–73
moral competence, 65
moral intelligence, 64–65
preventing misalignment, 76
staying aligned, 67–68
behavior, 59–61
beliefs, 49–52
disclosure to employee, 152–153
goals, 53–56
effective leaders, 57
identifying own, 58
putting in writing, 58–59
“living in alignment”, 39
universal principles, 41–43
values, 43–48
moral competencies
alignment, 65
moral development plan, 221
Moral Competency Inventory. See MCI
moral development
brain moral development, 26–29
childhood nurturing, 22–23
fMRI image of brain, 29–30
fundamental beliefs, 20–21
human drives for survival, 31–32
moral software, 33–35
natural selection theory, 30–31
neonatal empathy, 21–22
neurological growth, 25–26
plan, 220–223
prioritizing efforts, 218–219
responsibility development, 23–25
moral intelligence, xxxiii–xxxvii, 3–4
alignment, 64–65
community responsibilities, 208–209
costs of ignorance, 16–17
differentiating competencies, 5–10
environmental protection, 209–210
future responsibilities, 211–212
giving back to community, 210–211
global moral leadership, 212–214
influence on business success, 13–15
learning from mistakes, 11–13
maintaining talented employees, 15–16
“moral positioning system”, 11
professional rewards, 10
standing out among competition, 5
moral leaders, xxxiv
communicating belief in employees, 151–152
disclosure of moral compass, 152–153
dispensing feedback, 153–154
employee development, 150–151
inspiring followers, 147–148
mutual accountability, 154–155
power, 145–147
value differences with employees, 155–156
view of followers, 148–149
visibility, 144–145
“moral positioning system”, moral intelligence, 11
moral skills, strengthening, 215–216
bad habits, 223
book and media resources, 225
counseling, 226
80/20 rule, 219–220
executive coaches, 226
MCI (Moral Competency Inventory), 216–218
moral development plan, 220–223
positive change reward, 223–224
positive feedback, 219
prioritizing development efforts, 218–219
recognizing need for change, 224–225
surrounding with positive people, 224
workshops, 226
moral viruses, 68
diagnosing, 69–70
disabling, 71–72
managing, 70–71
morally intelligent organizations, 159–160
compassion, 173–175
forgiveness, 176–178
integrity, 163–166
policies, 161–163
principles, 163
responsibility, 166–173
reward systems, 180–182
values, 157–159
employee recruiting, 178–179
global organization, 183
resonant leaders, 179–180
viewing, 160–161
Moret, Pam, 129–130
Moriarty, Rowland, xxxviii, 199
N-O
natural selection, moral development, 30–31
neurology
brain development, 26–29
fMRI image of brain, 29–30
moral development, 25–26
The New York Times, 203
Nicholson, Nigel, 152
Nicolay, John, xliii
Nietzche, Friedrich, 51
Northwestern Mutual, 4, 42, 120, 128
O’Hagen, Gary, 3
compassion, 106
forgiving self, 111
serving others, 101
Oja, Mark
business to help others, 198
core values, 202
employees sharing values, 202
putting people first, 204
“One Mnute Manager”, 99
The One Minute Sales Person, xliv
organizations. See businesses
Otteson, Orlo, xxxiv
P
partners, selection, 199–201
performances
deficits, 155
truth improvements, 87
Perrine, Tom, 149
personal choices, responsibility, 95–97
personal effectiveness, emotions, 121
Peterson, Erik, 209
Phillip Morris, 166
policies, morally intelligent organizations, 161–163
Pomerance, Hy, xliii
positive feedback, strengthening moral skills, 219
The Power of Full Engagement, xliii
Prahalad, C.K., 213
Price, Richard, xliii
Primal Leadership: Realizing the Power of Emotional Intelligence, 9, 19, 179, 215
primary beliefs, 20–21
principles
fundamental beliefs, 20–21
integrity consistency, 80–82
moral intelligence, 14
morally intelligent organizations, 163
promises, integrity, 89–90
Q-R
reality tests, MCI (Moral Competency Inventory), 244–245
Reinhard, Keith, 116
The Relaxation Response, 126
reprogramming, 223
resonant leaders, 179–180
resources, moral development, 225–226
respecting others, 132–135
responsibilities, 94
admitting mistake, 97–100
childhood development, 23–25
morally intelligent organizations, 166–173
personal choices, 95–97
serving others, 100–109
small organizations, 192–193
universal principles, 42
rewards
morally intelligent organizations, 180–182
positive changes, 223–224
Reynolds, Kevin, 80
Rice, Norm, 135
Rigas, John, 17
Rigas, Timothy, 17
s
Sadat, Anwar el, 51
Safeco
Lauer, Dale, 38
Sala, Fabio, xliii
Salovey, Peter, 5
Schweitzer, Albert, 53
scores, MCI (Moral Competency Inventory), 235, 238
Scrushy, Richard, 17
Seagram Company, 144
Securities and Exchange Commission, 17
Segal, Spenser
forgiveness, 194
partners, 201
small business integrity, 191
self-awareness
emotional competencies, 117–119
truth, 86–87
understanding thoughts, 119–120
self-control, 123
self-talk
positive, 121–122
understanding thoughts, 119–120
Seligman, Martin, 34
serving others
compassion, 106–109
responsibilities, 100–103
The Seven Habits of Highly Effective People, xlii, 21
Shefrin, Hersh, xliv
Sills, Beverly, 50
skills, strengthening, 215–216
80/20 rule, 219–220
bad habits, 223
book and media resources, 225
counseling, 226
executive coaches, 226
MCI (Moral Competency Inventory), 216–218
moral development plan, 220–223
positive change reward, 223–224
positive feedback, 219
prioritizing development efforts, 218–219
recognizing need for change, 224–225
surrounding with positive people, 224
workshops, 226
Skoglund, Judy, 124
Sleiter, Jay, 108
small organizations, moral values, 190–191
compassion, 194
five moral maxims, 197–204
forgiveness, 194–196
impact, 196–197
integrity, 191–192
responsibility, 192–193
Smith, Janet, 200
social programs, giving back to community, 210–211
Solomon Brothers, 111
Sontag, Lynn, 43
Spencer, Lyle, xliv
State of the World Forum, 211
Stewart, Therèse, xliv
strengths
80/20 rule, 219–220
moral development, 218–219
subordinates, performance truth, 84–85
T
technical competencies, differentiating competencies, 5–10
technical intelligence, 5
The Thomson Corporation, 141–142
thoughts
behavior frame, 60
experiential triangle, 74–75
positive self-talk, 121–122
understanding, 119–120
threshold competencies, 5
Thrivent Financial for Lutherans
Bradley, Walt, 80
Moret, Pam, 129–130
Thomsen, Jim, 155
Truman, Harry, 94
truth, integrity, 82
exceptions to honesty, 85–86
fueling performance, 87
hostility, 86
leadership, 82–84
self-awareness, 86–87
subordinate performance, 84–85
Twain, Mark, 214
Twin Cities Telemarketing, 186
U-V
Ueland, Craig, xxxi–xxxii
United Nations Declaration of Rights, 34
United Technologies Corp., 16
universal moral compass, 20
universal principles, xxxiii, 20–21, 41–43
University of New Hampshire, 5
values, 43–45
identifying, 45–48
integrity consistency, 80–82
moral intelligence, 14
morally intelligent organizations, 157–159
employee recruiting, 178–179
global organization, 183
resonant leaders, 179–180
small organizations, 190–191
compassion, 194
five moral maxims, 197–204
forgiveness, 194–196
integrity, 191–192
moral impact, 196–197
responsibility, 192–193
values log, 47–48
viruses, moral
diagnosing, 69–70
disabling, 71–72
managing, 70–71
W-Z
Waletzko, Don, 196
Warner Lambert, xxxv
Watson, Thomas, 112
WDYWFY (what do you want for yourself), goals worksheet, 55–56
weaknesses
80/20 rule, 219–220
moral development, 218–219
Williams, Redford, xliv
Winfrey, Oprah, 54
Woodward, Mike, 106
Working with Emotional Intelligence, xxxiii, xlii, 8
worksheets
beliefs, 51–52
embracing universal principles, 41–42
goals, 54–56
identifying core values, 46–48
MCI (Moral Competency Inventory), 238
writing goals, 58–59
workshops, moral development, 226
WorldComm, 94
Wright, Frank Lloyd, 50
Yale University, 5
Young & Rubicam, 177
Zelle, Charlie
compassion, 107
moral competence, 65
moral intelligence, 65
serving others, 101
Zore, Ed, 4
interpersonal effectiveness, 128
understanding thoughts, 120
universal principles, 42