INDEX
In this index, f denotes figure and t denotes table.
A
accountability, 6t, 9–10, 40
activities, 37
agenda items, 37
alternatives, generating, 88–89, 88f
assumptions/factors affecting success, 39
attendees, right, 37
B
behavioral skills, 46–51, 159–160
benefits, 6t, 8–9, 85
blame, 22, 46
blocks, 85–87, 86f, 87f
boredom, 44
buy-in, ensuring, 30, 32, 32f, 34
C
Carousel, The
about, 63, 63f, 69–70
carousel, 65–68, 67f, 68f
design selection example, 157
pre-work, 64–65
report back, 69
setup, 65, 66f
“so what,” 69
summarization, 68
caution, x–xi, 46
challenges, 6t, 9
collaboration, 48
Collapsing Consensus
about, 70–71, 75
collapsing consensus, 73, 74f
design selection example, 157
Las Vegas Vote, with a twist, 74, 75f
nominal technique, 72, 73f
prioritization of ideas in each cluster, 73
setup, 71, 72f
college student attrition example. See 6-Step Problem Solving
conflict, dealing with
about, 121
as behavioral skill, 50
8 and 6 design, 121–130
Paradox, 130–134
Questions, Only Questions, 134–138
Speak Out, 138–143
conflicts, unresolved, 38
D
data
compiling, 79–80, 117–118, 118f, 122–124, 124f
organizing, 61, 104
deciding how to decide, 31–32, 32f
decision making, 32–35, 33f, 34f, 35f, 38
denial, leadership, 21–23
design
as creative act, 35–36
creative versus routine, 39
defined, 27
expedition planning, similarity to, 11–12
factors, 6–11, 6t
selection tool, 154–155, 156–157t, 157–158
vendor selection example, 29–35, 30–35f
virtual facilitation example, 147–148, 149
designs
Carousel, The, 63–70
Collapsing Consensus, 70–75
8 and 6 design, 121–130
Executives and the Common Person, 75–81
Future Search, 56–63
Genie in the Bottle, 98–107
Kings, Queens, and Fairy Tales, 92–98
News Conference, 116–120
Paradox, 130–134
Questions, Only Questions, 134–138
7 in 7 design, 107–116
6-Step Problem Solving, 82–90
Speak Out, 138–143
diagnostic mentality, 26–27, 36–41, 84–85
difficult people, 40
distractions, 44
drill instructor, 13–15, 45
E
efficiency, obstacles to, viii
8 and 6 design
about, 121–122, 122f, 130
development, 127, 127f, 128f
information gathering, 122–124, 124f
setup, 122, 123f
“so what,” 128–129, 129f
strength sharing, 124–127, 125f, 126f
emotion, dealing with, 87–88
employee satisfaction example, 21–23
engagement, 37–38. See also trust and engagement, building
evaluating meetings, 40
Executives and the Common Person
about, 75–76, 76f, 81
closing loop, 81
data, compiling, 79–80
interviews, 78, 79f
making meaning, 80
setup, 76–78, 77f, 78f
“so what,” 80–81, 80f
F
facilitation. See intentional facilitation; specific topics
father, angry, x
fear, x–xi, 44–45, 46
feedback, 49. See also Genie in the Bottle
fire-setting behavior, 132–133
first leap
design selection tool, 154–155, 156–157t, 157–158
materials, steps to using, 153–154
next steps, 158
follow-up, 6t, 10–11, 40
force field analysis, 85–87, 86f, 87f
Future Search
about, 56–57, 57f, 62–63
data, organizing, 61
presentation, 61–62
pre-work, 57–58
setup, 58–59, 58f
speed dating, 59–61, 60f
G
Gallup assessment, 21–22
Genie in the Bottle
about, 98–100, 98f, 99f, 106, 107
data, organizing, 104
feedback, 104–105, 105f
genie, 103, 103f
questions, 102–103
rules, 101–102, 102f
setup, 100, 101f
wrap-up, 105–106, 106f
goals
meaningful, 48–49
process, 27, 28–29, 28f, 30–33f, 30–34, 35f
task, 27, 28, 28f, 34–35, 34f, 35f
Great Chicken Challenge, 3–6, 7
Group Management Questionnaire, 147–148, 149
H
Hatchel, Sergeant, 13–15, 45
human shields, 19–21
I
ideas, unique, 61, 104
intentional facilitation. See also specific topics
about, 43–44
behavioral skills, 46–51, 159–160
in everyday meetings, 44–45
Hatchel, Sergeant, 13–15
intentions, good, 45–46
Lakey, George, 19–21
leadership denial and, 21–23
purpose of, ix
Tyler School of Art, 15–18
Interview Design. See Future Search
K
Kings, Queens, and Fairy Tales
about, 92, 98
creative introduction, 93–95, 94f, 96f
presentations, 96, 97f
setup, 92–93, 93f
“so what,” 96–98, 97f
knowledge, detailed, 30, 31f
L
Lakey, George, 19–21
Las Vegas Vote, 74, 75f, 81, 97
leadership, 21–23, 159
listening, 48
M
meeting design. See design
meetings
cost of, vi
evaluating, 40
everyday, 44–45
necessity for, 36
memory, 44
N
News Conference
about, 116–117, 117f, 120
conference, 119–120
information gathering, 117–118, 118f
prioritization, 118, 119f
setup, 117
shuffle, 119
nominal technique, 72, 73f
O
organizational culture after merger. See Carousel, The
P
Paradox
about, 130, 130f, 134
creative response, 133–134, 134f
directions, 133
setup, 131–133, 131f, 133f
performance appraisal, 49–50
physical space, 39
problem solving and priority setting
about, 55–56
as behavioral skill, 49
Carousel, The, 63–70
Collapsing Consensus, 70–75
Executives and the Common Person, 75–81
Future Search, 56–63
6-Step Problem Solving, 82–90
process, 6t, 7–8, 37
process goals, 27, 28–29, 28f, 30–33f, 30–34, 35f
Q
Questions, Only Questions
about, 134–135, 135f, 138
identifying issues, 136
setup, 135–136, 137f
“so what,” 136–138, 138f
R
reorganization issues example. See Future Search
S
7 in 7 design
about, 107–110, 107f, 108f, 109f, 110f, 115
digging, 112
example, real-life, 115–116
modeling, 111–112
setup, 110–111, 111f
sharing, 112–114, 112f, 114f
“so what,” 114–115
Shackleton, Ernest, 11–12
shame, 46
situation assessment, 50
6-Step Problem Solving
about, 82–84, 82f, 83f, 84f, 89–90
alternatives, generating, 88–89, 88f
benefits, 85
blocks, 85–87, 86f, 87f
diagnostic, 84–85
emotion, dealing with, 87–88
next steps, 89
Speak Out
about, 138–139, 139f, 142–143
big meeting invite, 140
positioning, 141, 141f
setup, 139–140
sharing, 140
“so what,” 141–142, 142f
Speed Dating. See Future Search
Sri Lanka conflict, 19–21
strength sharing, 124–127, 125f, 126f
students, reluctant, 15–18
T
Tamil Tigers, 19–21
task goals, 27, 28, 28f, 34–35, 34f, 35f
tasks, 6t, 7
time considerations, 38–39
town hall meetings, 81
trends, 61, 104
trust and engagement, building
about, 91–92
Genie in the Bottle, 98–107
Kings, Queens, and Fairy Tales, 92–98
News Conference, 116–120
7 in 7 design, 107–116
trust levels and design selection, 154–155, 156–157t
truths, 61, 104
Tyler School of Art, 15–18
V
values, core, 48
variables, 6t, 8
vendor selection example, 29–35, 30–35f
virtual facilitation
challenges, 145–147
design example, 147–148, 149
success in, 148–149
W
women feeling devalued example. See Speak Out