List of Literature

[1] Benner M.J., Tushman M.L. Exploitation, exploration, and process management: the productivity dilemma revisited. Acad Manage Rev. 2003;28:238–256.

[2] Business Motivation Model (BMM) Version 1.1. http://www.omg.org/spec/BMM/1.1; 2007.

[3] Business Process Maturity Model (BPMM) Version 1.0. http://www.omg.org/cgi-bin/doc?formal/08-06-01.pdf; 2008.

[4] Business Process Model and Notation (BPMN). http://www.omg.org/spec/BPMN/2.0/; 2011.

[5] American Productivity & Quality Center. APQC process classification framework, Version 6.0.0, http://www.apqc.org.

[6] Chang J.F. Business process management systems. Boca Raton, FL: Auerbach Publications; 2006.

[7] Capability Maturity Model Integration (CMMI). http://www.sei.cmu.edu/cmmi/index.cfm.

[8] Workflow Management Coalition. Terminology & glossary. WFMC-TC-1011 1999.

[9] Cougias D.J., et al. Say what you do: building a framework of IT controls, policies, standards, and procedures. Silicon Valley, CA: Shaser-Vartan; 2007.

[10] Supply-Chain Council. Supply Chain Council’s supply-chain operations reference model (SCOR), Version 10.0, http://www.supply-chain.org.

[11] Davenport T.H., Short J.E. The new industrial engineering: information technology and business process redesign. Sloan Manage Review. 1990;31:11–27.

[12] Deming W.E. Report card on TQM. Manage Review. January 1994;22–25.

[13] Gygi C., et al. Six sigma for dummies. 2nd ed. Hoboken, NJ: John Wiley & Sons; 2012.

[14] Dumas M., et al. Fundamental of business process management. Berlin, Heidelberg: Springer-Verlag; 2003.

[15] Fingar P. Systems thinking: the »core« core competency for BPM. BP Trends; September, 2005. http://www.bptrends.com/publicationfiles/09-05%20ART%20Systems%20Thinking%20-%20Fingar.pdf.

[16] Organisation for Economic Co-operation and Development. Guidelines for the security of information systems and networks. http://www.oecd.org/dataoecd/16/22/15582260.pdf. 2002.

[17] Gorman T. The complete idiot’s guide to MBA basics. 2nd ed. Indianapolis, IN: Alpha Books; 2003.

[18] Object Management Group. Press release on the start of the OCEB certification program. http://www.omg.org/news/releases/pr2008/03-27-07.htm. 2008.

[19] Object Management Group, OMG Certified Expert in BPM. http://www.omg.org/oceb; 2009.

[20] Value Chain Group. Introduction to the value reference model (VRM). http://www.value-chain.org/en/cms/?1960. 2009.

[21] Hackmann J.R., Wageman R. Total quality management: empirical, conceptual, and practical issues. Admin Sci Q. 1995;40:309–342.

[22] Hall J. Overview of OMG business motivation model: core concepts. 2008. http://www.omg.org/oceb/BMM_Overview-Core_Concepts_[081208].pdf.

[23] Hammer M. Reengineering work: don’t automate, obliterate. Harv Bus Rev. 1990;68:104–112.

[24] Hammer M., Champy J. Business reengineering. A manifestation for business revolution. 7th ed. Frankfurt: Campus Fachbuch; 1996.

[25] Kaplan R.S., Norton D.P. The balanced scorecard: translating strategy into action. Boston, MA: Harvard Business School Press; 1996.

[26] Madison D.J. Becoming a process-focused organization. Westborough, MA: BPM Institute; 2007. http://www.bpminstitute.org/articles/article/article/becoming-a-process-focused-organization.html.

[27] Ould M.A. Business process management: a rigorous approach. Tampa, FL: Meghan-Kiffer Press; 2005.

[28] Porter M.E. Competitive advantage: creating and sustaining superior performance. New York, NY: Free Press; 2004.

[29] Rummler G.A., Brache A.P. Improving performance: how to manage the white space in the organization chart. 2nd ed. San Francisco, CA: Jossey-Bass; 1995.

[30] Siegel J. In OMG’s OCEB certification program, what is the definition of business process. http://www.omg.org/oceb/defbusinessprocess.htm. 2008.

[31] Silver B. BPMN method and style. Aptos, CA: Cody-Cassidy Press; 2011.

[32] Silver B. Three levels of process modeling with BPMN. BPMS watch 2008. http://www.brsilver.com/wordpress/subscribers-only-2/three-levels-of-process-modeling-with-bpmn.

[33] Smith A. The wealth of nations. Köln: Anaconda Verlag; 2009.

[34] Smith H., Fingar P. Business process management: the third wave. 4th ed. Tampa, FL: Meghan Kiffer Press; 2007.

[35] Stralser S. MBA in a day. Hoboken, NJ: John Wiley & Sons; 2004.

[36] A UML profile for MARTE. http://www.omg.org/cgi-bin/doc?realtime/07-03-03; 2007.

[37] Verner L. The challenge of process discovery. BPTrends 2004. http://www.businessprocesstrends.com/deliver_file.cfm?fileType=publication&fileName=05-04_WP_Process_Discovery-Verner1.pdf.

[38] E. Walters. What are CSFs and KPIs? http://www.12manage.com/methods_rockart_csfs_kpis.html.

[39] Weilkiens T. Systems with SysML/UML. Morgan Kaufmann; 2008.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.145.8.8