Table of Contents
1.1 Sense and Nonsense of Certifications
1.2 The OCEB2 Certification Program
Chapter 2: Basic Principles of Business Management
2.1 Business Functions, Markets, and Strategies
2.2 Marketing, Added Value, and Project Management
Chapter 3: Basic Principles of Business Processes
3.1 What is a Business Process?
3.2 Characteristics of a Business Process
3.3 Discovering Business Processes
3.4 Degrees of Abstraction of Process Descriptions
Chapter 4: Basic Principles of Business Process Management
4.1 What is Business Process Management?
4.2 Process-Focused Organization
4.3 Business Process Management Suites
4.4 Designing Executable Process Models
5.1 The Business Motivation Model
5.7 Levels of Abstraction in Modeling
Chapter 6: Modeling Business Processes Using BPMN
6.2 In a Nutshell: An Introduction to BPMN
6.8 Swimlanes and Message Flows
6.9 Artifacts and Data Objects