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Series preface

Unit specification

Workbook introduction

1     ILM Super Series study links

2     Links to ILM qualifications

3     Links to S/NVQs in management

4     Workbook objectives

5     Activity planner

Session A     Planning and allocating work

1     Introduction

2     What needs to be done?

3     What are you capable of doing?

4     Allocating work to people

5     Controlling people

6     Summary

Session B     Delegation – a vital skill

1     Introduction

2     What does delegation mean?

3     Why is it important to delegate?

4     Objections to delegating

5     Authority and responsibility

6     The process of delegation

7     Levels of control in delegation

8     How effective delegation will help you

9     Summary

Session C     Preparing to delegate

1     Introduction

2     What should not be delegated?

3     What should be delegated?

4     Delegating to volunteers

5     Which of your tasks can you delegate?

6     Selecting a team member for delegation

7     Summary

Session D     Carrying out delegation

1     Introduction

2     Setting objectives

3     Planning

4     Monitoring the delegated task

5     Reviewing the delegation

6     Summary

Performance checks

1     Quick quiz

2     Workbook assessment

3     Work-based assignment

Reflect and review

1     Reflect and review

2     Action plan

3     Extensions

4     Answers to self-assessment questions

5     Answer to Activity

6     Answers to the quick quiz

7     Certificate

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