Appendix
Leadership Effectiveness Factors

Description of Scale

Sample Items

HANDLING THE DEMANDS OF THE MANAGEMENT JOB

  1.  RESOURCEFULNESS

Can think strategically, engage in flexible problem-solving behavior, and work effectively with higher management.

•  makes good decisions under pressure with incomplete information

•  links his/her responsibilities with the mission of the whole organization

  2.  DOING WHATEVER IT TAKES

Has perseverance and focus in the face of obstacles.

•  faces difficult situations with guts and tenacity

•  controls his/her own career; does not sit and wait for the company to plan a course to follow

  3.  BEING A QUICK STUDY

Quickly masters new technical and business knowledge.

•  learns a new skill quickly

•  quickly masters new vocabulary and operating rules needed to understand how the business works

  4.  DECISIVENESS

Prefers quick and approximate actions to slow and precise ones in many management situations.

•  displays a real bias for action, calculated risks, and quick decisions

•  does not hesitate when making decisions

DEALING WITH SUBORDINATES

  5.  LEADING SUBORDINATES

Delegates to subordinates effectively, broadens their opportunities, and acts with fairness toward them.

•  is willing to delegate important tasks, not just things he/she doesn’t want to do

•  relies on persuasion or expertise first; uses the power of the position as a last resort

  6.  SETTING A DEVELOPMENTAL CLIMATE

Provides a challenging climate to encourage subordinates’ development.

•  is willing to pitch in and lead subordinates by example

•  develops subordinates by providing challenge and opportunity

  7.  CONFRONTING PROBLEM SUBORDINATES

Acts decisively and with fairness when dealing with problem subordinates.

•  is able to fire loyal but incompetent people without procrastinating

•  can deal effectively with resistant subordinates

  8.  WORK TEAM ORIENTATION

Accomplishes tasks through managing others.

•  acts as if his/her managerial success is built by a team of strong subordinates

  9.  HIRING TALENTED STAFF

Hires talented people for his/her team.

•  hires people who are not afraid of responsibility or risks

RESPECT FOR SELF AND OTHERS

10.  BUILDING AND MENDING RELATIONSHIPS

Knows how to build and maintain working relationships with co-workers and external parties.

•  when working with a group over whom he/she has no control, gets things done by finding common ground relates to all kinds of individuals tactfully, from shop floor to top executives

11.  COMPASSION AND SENSITIVITY

Shows genuine interest in others and sensitivity to subordinates’ needs.

•  is willing to help an employee with personal problems is sensitive to signs of overwork in others

12.  STRAIGHTFORWARDNESS AND COMPOSURE

Is honorable and steadfast.

•  relies on style more than substance in dealings with top management

•  becomes hostile or moody when things are not going his/her way

13.  BALANCE BETWEEN PERSONAL LIFE AND WORK

Balances work priorities with personal life so that neither is neglected.

•  acts as if there is more to life than just having a career lets job demands cause family problems

14.  SELF-AWARENESS

Has an accurate picture of strengths and weaknesses and is willing to improve.

•  sorts out his/her strengths and weaknesses fairly accurately

15.  PUTTING PEOPLE AT EASE

Displays warmth and a good sense of humor.

•  has a warm personality that puts people at ease

16.  ACTING WITH FLEXIBILITY

Can behave in ways that are often seen as opposites.

•  is tough and at the same time compassionate

•  can lead and let others lead

Ordering Information

To get more information, to order other CCL Press publications, or to find out about bulk-order discounts, please contact us by phone at 336-545-2810 or visit our online bookstore at www.ccl.org/publications.

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