Appendix
Leadership Effectiveness Factors
Description of Scale |
Sample Items |
|
HANDLING THE DEMANDS OF THE MANAGEMENT JOB |
||
1. RESOURCEFULNESS |
Can think strategically, engage in flexible problem-solving behavior, and work effectively with higher management. |
• makes good decisions under pressure with incomplete information • links his/her responsibilities with the mission of the whole organization |
2. DOING WHATEVER IT TAKES |
Has perseverance and focus in the face of obstacles. |
• faces difficult situations with guts and tenacity • controls his/her own career; does not sit and wait for the company to plan a course to follow |
3. BEING A QUICK STUDY |
Quickly masters new technical and business knowledge. |
• learns a new skill quickly • quickly masters new vocabulary and operating rules needed to understand how the business works |
4. DECISIVENESS |
Prefers quick and approximate actions to slow and precise ones in many management situations. |
• displays a real bias for action, calculated risks, and quick decisions • does not hesitate when making decisions |
DEALING WITH SUBORDINATES |
||
5. LEADING SUBORDINATES |
Delegates to subordinates effectively, broadens their opportunities, and acts with fairness toward them. |
• is willing to delegate important tasks, not just things he/she doesn’t want to do • relies on persuasion or expertise first; uses the power of the position as a last resort |
6. SETTING A DEVELOPMENTAL CLIMATE |
Provides a challenging climate to encourage subordinates’ development. |
• is willing to pitch in and lead subordinates by example • develops subordinates by providing challenge and opportunity |
Acts decisively and with fairness when dealing with problem subordinates. |
• is able to fire loyal but incompetent people without procrastinating • can deal effectively with resistant subordinates |
|
8. WORK TEAM ORIENTATION |
Accomplishes tasks through managing others. |
• acts as if his/her managerial success is built by a team of strong subordinates |
9. HIRING TALENTED STAFF |
Hires talented people for his/her team. |
• hires people who are not afraid of responsibility or risks |
RESPECT FOR SELF AND OTHERS |
||
10. BUILDING AND MENDING RELATIONSHIPS |
Knows how to build and maintain working relationships with co-workers and external parties. |
• when working with a group over whom he/she has no control, gets things done by finding common ground relates to all kinds of individuals tactfully, from shop floor to top executives |
11. COMPASSION AND SENSITIVITY |
Shows genuine interest in others and sensitivity to subordinates’ needs. |
• is willing to help an employee with personal problems is sensitive to signs of overwork in others |
12. STRAIGHTFORWARDNESS AND COMPOSURE |
Is honorable and steadfast. |
• relies on style more than substance in dealings with top management • becomes hostile or moody when things are not going his/her way |
13. BALANCE BETWEEN PERSONAL LIFE AND WORK |
Balances work priorities with personal life so that neither is neglected. |
• acts as if there is more to life than just having a career lets job demands cause family problems |
14. SELF-AWARENESS |
Has an accurate picture of strengths and weaknesses and is willing to improve. |
• sorts out his/her strengths and weaknesses fairly accurately |
15. PUTTING PEOPLE AT EASE |
Displays warmth and a good sense of humor. |
• has a warm personality that puts people at ease |
16. ACTING WITH FLEXIBILITY |
Can behave in ways that are often seen as opposites. |
• is tough and at the same time compassionate • can lead and let others lead |
To get more information, to order other CCL Press publications, or to find out about bulk-order discounts, please contact us by phone at 336-545-2810 or visit our online bookstore at www.ccl.org/publications.
3.147.238.70