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Reengaging readers, rediscovering strategies

Abstract

Reader engagement is a key issue and an emerging strategy of the publishing activity nowadays due to new information technologies, including social media that have upgraded the role of the reader. Reader engagement offers to publishers feedback providing also a marketing tool and a successful promotion method. Initially, case studies from Renaissance and the Baroque Age are provided with the aim to offer a historical background and a methodological tool for discussing and further exploiting the issue. Thereafter, the chapter focuses on preorders as a publishing strategy from the past that nowadays is rediscovered and revived. Crowdfunding is also examined not only as the democratized evolution of patronage but also in regard to nowadays personalized publishing services and storytelling. Other business and publishing models related to reader engagement are discussed, whereas the role of communities – usually online – of readers is pointed out. Short forms and serialization as emerging trends, that derive from the past, are then exhibited. Questions raised include the role of the reader and of the publisher, the boundaries of reader engagement and the use of social media. The term ‘readersourcing’ is introduced and the term ‘unexpected’ or the element of surprise in publishing is discussed.

Keywords

Crowdfunding; Online reading communities; Pre-orders; Reader/user engagement; Readersourcing; Serialization; Short forms; Social media; Storytelling

3.1. Reader engagement and the emergence of publishing strategies

Reader engagement seems to be among the key concepts and challenges for the publishing industry nowadays. It is true that user engagement is a goal and an aim for industries in a changing world where technology requires and presupposes the information and participation of the user. We have though to consider that ‘the term user engagement is frequently referred to as a desired outcome of people’s interactions with information technology, but this means different things to different people; many people use the term without articulating their definition’ (Lalmas et al., 2015, p. xiii). User engagement has certainly technological, emotional, social, informative, aesthetic merit and till now it has been studied to a great extent in the field of information science.
Regarding the publishing industry, reader/user engagement has been defined and discussed as the active participation and engagement of the reader in the publishing activity and chain as a whole; this implies interactivity, participation, information, motivation, innovation, communication and requires business strategies, technological opportunities, publishing policies and convergence of media. Thus, the reader engagement can be traced in different parts of the publishing chain such as promotion, marketing, product development, content creation, literary review, etc., implying communication and interaction with different stakeholders, from the author to the publisher and bookseller.
Research interest for user engagement has been during the last years developed and encouraged as noted by Rickinson et al. (2011) who distinguish between practitioners, service users and policy makers exploring thus ‘user engagement in terms of knowledge exchange processes that involve different players, are multi-directional and have strong personal and affective dimensions’. The term multidirectional can also be used in the publishing activity concerning the publishing chain and different functions of this engagement. Philip Napoli (2011, p. 99) writes that ‘engagement can certainly mean somewhat different things depending upon the priorities and goals of different stakeholders’.
Certainly, reader engagement is a challenge exploited and used by publishers. The reader seems to become more active and dynamic having the opportunity not only to express attitudes, to make reviews and communicate with other readers, but also to intervene in book promotion, advertisement, content creation and product development. Some even talk of cocreation but we will comment on this (Hartley et al., 2012). It is true that online communities of readers, due to social networking, have transformed the traditional and always powerful ‘word of mouth’.
In that framework, questions raised include the way that publishers use, encourage, plan and take advantage of reader engagement; the boundaries of reader participation in content creation; the relationships between authors, readers, publishers and other stakeholders; cocreation; serialization; the use of short forms; the limitations of reader engagement; promotion and marketing issues in that context; the role of crowdfunding; the role of the publisher and of communities of readers on bestsellers and on the creation of literary taste; feedback from the readers; list building.
Features of reader engagement may include innovation, communication, interaction and endurability as recognized by Lalmas et al. (2015, p. 5): ‘Endurability builds upon the idea that engaging experiences are memorable and worth repeating’. That is a key issue for the publishing industry as well where the publisher aspires to create a relationship of trust with the reader based on direct communication and information; in that relationship the reader develops specific information seeking and consumer behaviour. Although reader engagement is certainly not new, information technologies have revived it giving tools, options and opportunities in often complex and different environments. For example, the publisher gets feedback through advanced reading copies as well as from sharing experiences improving thus marketing strategies.
Initially, in the chapter we will try to define reader engagement discussing its nature and features nowadays. As reader engagement though is not new, we will investigate through case studies its development since Renaissance and the Baroque era. Thereafter, the rediscovery and revival nowadays of already used strategies such as preorders and crowdfunding will be discussed with the aim to look at the new opportunities and challenges. In that framework, the role of the publisher is of particular interest while new business models and publishing services will be pointed out. Consumer cultures, reading behaviour and the creation of taste will also be considered. Thereafter, the chapter focuses on short stories and serialization, whereas other business and publishing models are then outlined with the aim to point out the significance of online reading communities in cultivating reader engagement.
Undeniably, new information and communication technologies as well as recent developments in social science and information management research have an impact on user engagement. The chapter focuses on the themes referred with the aim to understand, discuss and introduce publishing strategies and trends derived from the past of the industry and enforced by new information technologies.
The role of information technologies and social media on building communities of readers is significant. From bookstores, scientific academies and reading societies of the past to book clubs, book blogs and online communities, the reader’s role has further been enriched and upgraded being not only user neither customer but a member and an active stakeholder. The point on which we shall focus is how publishers, being adaptable and innovative, exploit these online opportunities so as to better market and promote books, launching thus new business models.
Reader engagement is desirable for the readers who actually seek for different and more active reading and consumer experiences. Motivation for the readers may include the following:
• Communication,
• Interaction,
• Satisfaction,
• Cocreation,
• Being an opinion maker,
• Making reviews,
• Innovation,
• Involvement,
• Sharing information,
• Creating self-reputation,
• Intervention in the publishing activity,
• Social intervention,
• Recognition,
• Curiosity,
• Self-esteem,
• Positive effect (Lalmas et al., 2015, p. 4–5),
• Empathy.
We may recognize five main different points of view for reader engagement:
1. The author’s (aiming to direct communication with the reader, feedback from the reader, interactivity, gaining fame),
2. The publisher’s (having previously identified readers’ needs and by exploiting technology, reader engagement is a means of getting feedback, promoting books, developing marketing tools, developing content and the artistic identity of the book, creating direct communication with the reader and thus building a relationship of trust, augmenting sales. The question is: to what extent the publishing house can intervene to the procedure),
3. The reader’s (aiming to the issues mentioned above),
4. The bookseller’s (aiming to promote and advertise books, create a relationship of trust with the customer–reader, get feedback from the customer, endurability),
5. The information scientist’s–librarian’s (libraries have to exploit the opportunities provided by the social media and the trends in reader participation so as to better reach new audiences, empower the relationship with the existing ones, satisfy information needs, further build communities of readers and interact with the community).
Each strategy can be developed and used from these different points of view. The measures though of user engagement, although a key point, it is recognized that are ‘still in their infancy’ (Lalmas et al., 2015, p. 9).
At the direct communication between publisher and reader, the former uses information technologies and social media (webpages, emails, electronic newsletters, platforms, preorders, personalized publishing services, book blogs, Facebook, etc.) so as to:
• Better inform the reader,
• Communicate with the reader,
• Build thus a relationship of trust,
• Give access to the reader,
• Offer discounts (special offers),
• Encourage the reader to participate,
• Help the reader to be a member of a community of readers,
• Reward the reader in various ways,
• Introduce new technologies to the reader,
• Promote books,
• Understand information seeking behaviour.
At the nondirect communication between the publisher and the reader, the intermediaries are mainly:
• Bookstores (brick and mortar/traditional and online),
• Libraries-information services,
• Book clubs,
• Social media (book blogs, Facebook, etc.),
• Book critics/reviews (magazines, newspapers…),
• Book prizes,
• Other mass media.
In that framework, old methods and strategies are rediscovered and reused empowered by technology. A characteristic example is the revival of preorders, an old strategy adopted by publishers since the 18th century. We can also trace and investigate through crowdfunding the transformation of patronage and the development of the subscribers into a more active role.
It is true that during the 18th and 19th centuries, the widening of the reading audience with new dynamic groups of readers (women, workers, children) led to augmented reader engagement. Magazines and newspapers as well as reading rooms and reading societies further encouraged reader intervention and participation altering reading experiences and their sharing (Lyons, 2008). Emerging book clubs thereafter further offered a democratization of taste (Radway, 1997), whereas ‘free to all, open to all’ public libraries changed concepts of reading and information sharing. Groups of readers according to the age, sex, profile, needs, expectations, and desires formed communities and developed specific reading and consumer cultures through their information seeking behaviour; these communities have now been transformed to their vast majority to online ones.
Undeniably, reader engagement is a challenge for all stakeholders – certainly not a new one. The emergence of the reading audience during Renaissance and the Baroque era and its upgraded role set the wider framework of reader participation in a former, globalized environment. In that framework, Aretino converges the private and public sphere in the publication of his correspondence and his popular works so as to establish his fame and to gain profit; this convergence has also to be noticed in the augmenting Renaissance globalization.

3.2. Lessons from the past: reader participation in the publishing chain. Case studies from Renaissance and the Baroque

3.2.1. The case of Pietro Aretino in Renaissance Rome and Venice

It is not just the book as content or as material object that counts; the reading, cognitive and aesthetic experiences had always been significant in developing audiences and strategies. Communities of readers were powerful and influential even from the beginning of the printing activity. For example, academies that flourished in Italy during Renaissance and the Baroque era provided to their members the privilege of communicating, sharing, debating, developing and redeveloping theories and works. This kind of scholarly communication was based, among other factors, on the printed book that seemed to be the mature product of dialogue and interactivity in a humanist environment.
Regarding the communication between (1) readers, (2) readers and authors, (3) readers and publishers, (4) readers and editors (scholars), we may recognize ways and networks of communication such as correspondence (epistles), academies and later on reading societies, literary salons and book clubs. Bookstores and printing shops were also appointment places where scholars and readers met and discussed. We may also distinguish between scholarly communication and communication among readers of other kind of texts.
Furthermore, the book as product and commodity implies and presupposes a degree of reader participation and engagement; this was developed during Renaissance. Saenger (2006, p. 3) refers to textual engagements as ‘contemporary ways of understanding and marketing relations between readers and books’. We can add between readers and publishers as well. Saenger also noted that ‘recent critics have increasingly been aware that when it comes to tracing a text’s influence, we should look at its original printed state, rather than to our idea of what the author intended’ (2006, p. 22). Thus, the content and the aesthetic identity of the book, including paratext, are of particular value. The book, apart from being the best advertisement of itself during the first centuries of printing, was also a medium of information and potential interaction. Paratext played a key role. At the second chapter we outlined ways of information and interaction with readers regarding both verbal (prefaces, introductions, epistles, epilogues, dedicatory letters, poems) and visual (title pages, frontispieces, decoration, illustration, borders) paratext.
In Baroque Naples, the poet Giambattista Marino recognized as key value the satisfaction of the reading audience whose role prevailed. The poet had to develop the readers’ taste and meraviglia was mentioned as the way for this. Snyder (2005, p. 86) writes: ‘Marino argued that the ultimate judge of the success or failure of a given work was the public, whose favour the poet thus needed to cultivate. How? In a word, Marino explained, poetry was invention: for the invention of dazzling metaphors and concepts should produce meraviglia in the reader’s mind, and this intensely pleasurable emotion should in turn make the text and the poet irresistible for the reading public.’
In that framework, we will focus on the case of Pietro Aretino who had developed a specific and rather privileged relationship with his reading audience. Readers became a vivid and significant part not only of his work but also of his self-presentation and of the publicity and fame he aspired and finally achieved to gain. Aretino is considered among the first, or even the first, professional writer and as Eisenstein has pointed out he ‘made all his profit out of a compete publicity and in a certain sense may be considered the father of modern journalism’ (1983, p. 228). Certainly, Aretino ‘took advantage of the new publicity system’ so as to gain fame and profit. In his effort and strategy he empowered and enriched his relationship with the reading audience exploring the opportunities provided by the printed book and the publishing activity.
Aretino, in a letter to the humanist scholar Francesco Alunno in 1537, points out to his communication with his readers and name himself ‘secretary of the world’: ‘As a matter of fact, I do not believe that Rome itself even saw such a conglomeration of people of different nationalities as burst into my house... For that reason, I have come to the conclusion that I am an oracle of truth, since everybody hires me to relate the wrong done to him by this prince or that prelate’ (Folkerth, 2010, p. 69). The above, among others, highlights the direct communication between Aretino and his readers, and certainly his effort for self-presentation.
Furthermore, Aretino published his correspondence while still alive gaining thus fame by enlightening trends of his work and giving a portrait of himself alongside with the social and cultural issues of his era. We may recognize two addresses to his letters: (1) the original private addressees and (2) the wide reading audience. It is noteworthy that Aretino (Folkerth, 2010, p. 72) reminds in his letters that maybe they will be published one day transforming thus this ‘private’ way of correspondence and communication into a mass medium existing in a developing public sphere. The transformation of private into public, the relationship with his reading audience, the convergence of private and public and the introduction of a new mass medium which was the printed epistle are among the concepts to be identified. Terms of scholarly communication became thus terms of the popular reading audience and of public taste.
The publication of Aretino’s letters has to be studied in terms of transforming and sharing experience with the readers engaging them in the publishing chain and ‘patronage’ issues. The author is the creator who incorporates and transforms into a literary work the desires and needs of his audience further establishing the fame of himself. The reader is transformed into a member of the publishing community; it is noteworthy that: ‘rather, he publishes his private correspondence as a means of leveraging his claim to the support of wealthy patrons. By publishing letters to and about them Aretino gives his audience the opportunity to become complicit in these power relationships. Each reader can become a part of a public...’, according to Folkerth, (2010, pp. 70–71). Information sharing and reader engagement in complex environments further introduced new concepts in the publishing activity enabling readers of different kind of texts, not only of classic works or scholar texts, to form audiences and communities.
In that context, Aretino reinvented himself each time and certainly promoted his works. Furthermore, via the publication of his correspondence he exhibited his activity in a kind of storytelling. Beyond that, he introduced himself as a celebrity: celebrity of his time and for his readers. He was a professional writer with a variety of audiences and book markets. The printing activity provided Aretino the framework and the tools for being distinguished and gaining both fame and profit. Collaborating with the printer–publisher Francesco Marcolini in Venice in the first half of the 16th century, he reached in his lifetime a total of 151 editions (Waddington, 2004, p. 33) of different kind of texts. As the first poligrafo, published various works, some of which were considered to be pornographic and so to be censured (Waddington, 2004, p. xxii) giving though fame to him through other than the traditional roads. Moreover, ‘exposure is what Aretino traffics in; the public he calls into existence in his letters, and in many of his more popular works, is carefully developed to feed human curiosity…’ according to Folkerth (2010, p. 71). He was probably among the first to develop the public sphere in a globalized concept and to encourage the participation, emotional and psychological of his readers.
Through this procedure, readers felt that they participated in the publishing process. Aretino used this so as to obtain fame and profit but also to develop specific works. He is an illustrious example of how the private sphere becomes public, of how readers become involved before the web and the electronic platforms, of how networks are developed; this engagement of the readers created broader networks adding value to the traditional ones. In nowadays terms, we could say that Aretino gained feedback from his existing or potential readers adding thus value to his work; furthermore, he measured his audience of patrons so as to ask for specific patronage. He was promoting his work and profile to every category of readers gaining what he wanted: financial support, fame, money and recognizable profile. The publisher then had to exploit the opportunities created by the author. A letter to his publisher Francesco Marcolini refers to concepts of money, taste and fame. Aretino makes clear that he does not want profit from his readers: ‘I hope God will grant that the courtesy of princes rewards me for the labor of writing, and not the small change of book buyers; for I would rather endure every hardship than to prostitute me genius by making it a day labourer of the liberal arts’ (Folkerth, 2010, p. 70; Richardson, 1999, p. 91).
In that framework, Aretino’s letters and his strategies could be thought as an ancestor of blogs: direct communication, interactivity, dialogue and creation of networks are the main features. He used the epistles/letters so as to obtain a recognizable profile spreading his fame in the popular reading audience; he also exhibited the fact that his work was appreciated by wealthy patrons who paid for it. Readers had the privilege of reading his precious and estimated work at the price of a copy; even better, readers had the privilege to communicate with him and feel that they participated in the process. Understanding the categories of the reading audience, Aretino applied to all of them (patrons, scholars, wide-popular reading audience) with different strategies encouraging further support or participation from them.
The above enable us to understand and explain the developing Renaissance networks bringing to light complex aspects and relations: Communication with readers, scholar networks, public taste, patronage, the role of the author, power and expression, patterns of prestige, terms of ‘social media’, information sharing, developing networks, convergence of private and public space, even convergence of media as shown in Scheme 3.1.
Inevitably, networks of people were created as reading and consumer cultures developed. It is noteworthy that Aretino in his early works (La cortigiana, Il marescalco) encouraged the interaction and relationship with the public with the aim to get feedback: ‘the audience should ultimately relate more to the author himself, directly, than to the characters who are his puppets’ recognized Aretino (Waddington, 2004, p. 49).
Certainly, self-presentation that almost reaches exaggeration and narcissism has to be counted among Aretino’s features: ‘I have made every Duke, Prince and Monarch that there is pay tribute to my genius. Since my shop is the place where men from every corner of the globe buy fame.’ (Folkerth, 2010, p. 71). But beyond this, he created a culture of convergence and of participation at an early stage. The web nowadays has been considered a public sphere (Papacharissi, 2015) in which convergence plays a key role. This convergence among private and public as well as among localized and globalized was a concept in Aretino’s strategies and aims too. New information technologies have changed, even transformed, the media audiences nowadays (Napoli, 2011), but the roots of this transformation may be recognized in the globalized world of Renaissance.
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Scheme 3.1 Aretino and his era.

3.2.2. The case of Torquato Accetto in Baroque Naples

It is noteworthy to mention the case of Torquato Accetto, whose treatise Della dissimulazione onesta was published in Naples in 1641. The work of Accetto had then been completely forgotten and was rediscovered by Benedetto Croce almost three centuries after his first publication (it was republished in 1928 by Laterza). ‘So far no proof positive has been found of any contemporary reaction to the appearance in print of his Treatise entitled Della Dissimulazione onesta (1641) and after its publication in Naples with a regular imprimatur, Accetto himself vanished form the view of history’ (Snyder, 2005).
Accetto, a member of the Academia degli Oziosi in Baroque Naples, wrote and published his work in a much interesting and challenging place and era. Between the lines of his treatise the social, economic, cultural and political conditions of Baroque Naples in the mid-17th century may be traced and recognized. Under the Spanish dominion, governed by the Viceroy and the Council of Italy, Naples was one of the largest cities in Europe, an economic centre in which convergence of politics and cultures can be counted among the key features.
The author himself recognized that his treatise Della dissimulazione onesta was revised and developed years before its publication in the Academia of the Oziosi (Girolamo, 2000): ‘ha un anno ch’ era questo trattato tre volte piu’ che quanto ora si vede, e cio’ e noto a molti; e s’io avessi voluto piu differire il darlo alla stampa, sarebbe stata via di ridurlo a nulla’ (a year ago this treatise was three times larger than it is now, and many know this; and if I had wanted to differ further its publication, this would have been a way to reduce it to nothing; Snyder, 2005, p. 95). We may wonder if the laconic, even ‘minimalistic’ style of his work may be attributed to this. At the first edition of 1641, ‘nella stampa di Egizio Longo’, the 93 paged text was printed in 12° and it is noteworthy that did not have a dedication to any patron.
Accetto admits that the success of his work was not the desirable one. It is also of interest that he names in his text ‘public taste’: ‘Dopo ogni sforzo di ben servir al gusto pubblico, io conosco di non aver questo, ne altro valore, e solo ho speranza che sara gradita la volonta’ (after [making] every effort to serve well the public’s taste, I know I do not have either this or any other value, and I only hope that my intent will be appreciated) (Snyder, 2005, p. 95). The above can be used so as to explain the role and impact that these academies had on scholar works and on research outlining communication and interrelation issues.
Accetto had to face challenges in a complex social, political and cultural environment, in specific and still developing networks (Scheme 3.2): he and the Academy of the Oziosi, he and the reading audience, and in a broader sense he and public taste of Baroque Naples. He also faced challenges regarding his work and position: initially, the creation of his work and then its reception, waiting finally for his audience for centuries. ‘In this life one should not have a transparent heart’, Accetto admits (Snyder, 2005).
Probably the most important network in the creation of Accetto’s work was the Accademia degli Oziosi in terms of scholarly communication (Scheme 3.2); the wider network was obviously the reading audience of the era whose taste may though be rather difficult to define. Accetto’s failure was admitted by himself, although not clearly explained. Snyder argues that Accetto’s treatise was written ‘in response to a debate that took place within the academia degli Oziosi c.1640’ (2005, p. 87). From this point of view, the treatise was targeted to specific audience. ‘E percio quantunque a ciascuno sara lecito di favellare di fuore degli ecercitij dell’ Accademia, non sera pero convenevole discrovrire [sic] i difetti o gli errori de gli Accademici’ (‘however legitimate it is for members to speak on the outside of the Academy’s proceedings, it is inappropriate to reveal the faults or errors of the academicians’).
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Scheme 3.2 Torquato Accetto: Creation and reception of his work in Baroque Naples.
It is noteworthy that Torquato Accetto decided and proposed as main priority the public taste and the satisfaction of the readers’ needs recognizing at the end that he failed to do so. Although he identifies the importance of his reading audience, he does not define it. It is, in that context, of research interest what ‘public taste’ exactly meant and which was that audience. Considering the kind of text, we understand that public taste was considered by Accetto probably as the taste of scholars, including members of the Academia degli Oziosi and of other academies existing in Italy, noblemen and those who could read a treatise. The popular reading audience, although widening, in a time in which illiteracy was still high, is certainly to be further defined. Public taste, public sphere, reading public: their emergence and development during Renaissance and the Baroque has to be further exhibited. The ways by which public taste was defined and approached by authors and publishers (mostly in paratext material) reveal issues beyond reception related to complex networks between patronage, scholarly communication and mass market.
Regarding the Baroque era, we read that ‘a culture prone to attach the highest aesthetic value to surprising readers and spectators must have had a hierarchy of values, different degrees of measuring the level of surprise a creative technique could attain’ (Cherchi, 2005, p. 63). This ‘surprise’, which prevails as a key word (although obviously not the only one or the most significant one), meant rather obviously promotion strategies, list building, and new business models for the publishers. ‘To surprise’ readers meant innovation, risk and success, meant to introduce new elements regarding both content and object. Books had to be more economic and friendly, combining illustration with content, word and picture, combining the expected with the unexpected.
The transformation of the reading audience took place with the invention of printing and is still continuing. Renaissance and the Baroque are interesting and challenging eras, between mass consumption and manuscript influence, between oral tradition and silent reading, patronage and popular reading audience, hand illumination and woodcuts; in that context, reading habits, consumer behaviour, and printing culture were emerged and established. And reader participation started to prevail altering concepts in the publishing chain–circle.

3.2.3. The reader as corrector

The reader as corrector can be identified among the ancestors of reader participation and engagement. From this point of view, Ann Blair, relating errata lists and the reader as corrector (2007, p. 35) recognizes that in the sixteenth century ‘the reader’s activity was acknowledged in these instances as producing the final version of the text, which the author tried to direct, although he could never of course control it’. Thus, the participation of the readers was energetic or at least more active of what we usually have in mind; the publisher gained feedback from the reading audience, precious as a marketing tool. This is true in the case of scholarly communication and humanistic - scientific editions where the scholars corrected and shared these corrections-reviews with other readers and publishing stakeholders such as the editor and the publisher.
From this point of view, the errata list was a new part of the book that encouraged readers to participate and offer to the edition. Furthermore, comments on the quality of printing or on the illustration/book decoration helped the publishers and the author to obtain a better result in the next edition. Readers wrote to the publishers and/or to the editors and/or to the authors; in their correspondence they reported, mentioned, indicated, commented, revised, proposed on certain aspects of the edition, of the book as text (quality of the edition or the translation, typographic errors, etc.) and as object (illustration, decoration, printing types, frontispiece, etc.) contributing thus to the development of the edition. Publishers took under consideration the corrections and comments in the revised editions. Thus, readers had a dynamic, active role through
• comments made directly to author/publisher/editor,
• circulation of their annotated copies,
• their teaching activity,
• collaborations with other scholars or communication with other readers.
It is mentioned that ‘books annotated by famous scholars were sought out for purchase in learned circles precisely for their annotations and corrections’ (Blair, 2007, p. 40). This offers to the history of the book but mainly to trends of scholar communication, and book editing and production.
It must though be noted that ‘we have a far greater record of one side of this conversation (what publishers printed) than the other (what readers did to books)’(Saenger, p. 4). Proofreading and corrections in the printing shops were done under pressure and often in difficulties (of time, conditions, noise, collaborations, expertization, competition, etc.). Authors and editors corrected the sheets, whereas correctors proofread the compositors’ work before printed.
Nowadays, comments, reviews, corrections, proposals and other ‘interventions’ to the text are made shortly not only after the publication but even during the publication process. Readers participate to the publishing activity by expressing attitude, deciding, judging, proposing, adding, commenting and intervening. Questions about limitations and boundaries come next.

3.3. Readersourcing

Reader engagement seems to be among the significant challenges and opportunities of nowadays publishing industry. Clark and Phillips write (2014, p. 21): ‘Publishers have always published books for people sharing common interests, termed vertical communities…The internet and the development of social media tools have fostered the development of vertical communities, and the connectivity between readers, authors and publishers.’
In this chapter, we introduce the term ‘readersourcing’ that attempts to attribute and explain the benefits obtained by the publishers through reader engagement. Publishers through readersourcing explore and gain knowledge of the market developing at the same time strategies, tools and policies. More specifically, readersourcing offers the following to publishers:
• Feedback from readers,
• Communication with readers,
• Building relationship of trust with the reader,
• Book promotion,
• Publicity,
• Sales, often direct,
• Effective tool for marketing,
• Discovering new talents and good books,
• Interactivity with other stakeholders (authors etc.),
• Sharing risks.
In that framework, online reading communities, social media and self-publishing platforms owned by the publishers offer to them the privilege of intervention. In a changing publishing world in which new business and publishing models rise, reader engagement adds value to these online business models.
Author – reader communication and interaction (through social media or through traditional ways). The reader participates in the writing process by offering comments, corrections, proposals for the plot (probably among options). The author thus gets feedback and fame, and sets a recognizable profile. This kind of interaction was familiar through correspondence between stakeholders, as mentioned above, or through specific parts of the paratext that had a discrete and privileged role as means of communication and information. In the 19th century, the press provided a new means for communication between readers and authors through published correspondence as well as criticism. Furthermore, concerning novels published in series, in magazines and newspapers, we can also recognize the interaction between readers and authors through the conversations and the dialogue developed especially during the publication and writing process. Charles Dickens and Thomas Hardy are illustrious examples.
Building communities of readers. Free content, recommendation technologies, rewards, serialization, advance reading copies are among the challenging business models for the publishers (Cox, p. 48). Some publishing houses, such as Penguin with the First to Read initiative, call selected readers to read advance copies of the publisher’s new releases or digital galley proofs. Then, as expected, these readers comment, write reviews and share information for the books on their blogs and other social media. It is important to note that First to Read also has a points program in which readers are rewarded with content, discounts or other types of acknowledgement for their participation. Readers can also request a copy; it is important that readers are members of that program. With the motto ‘Access the hottest new books – months before they hit the shelves’,1 First to Read encourages them, apart from commenting and sharing reviews about the titles, to be members. That is an opportunity for publishers: by offering to the readers the privilege of being members they gain feedback and promote successfully new titles.
Another example is ‘Lean Publishing’ described as ‘the act of publishing an in-progress book using lightweight tools and many iterations to get reader feedback, pivot until you have the right book and build traction once you do’ (Armstrong, 2015); the philosophy and the strategy is ‘Publish early, publish often’. The word ‘early’ is of significance since it is combined with reader feedback, with the relationship and communication between readers and authors, and with the revised editions or series published in the future.
In that framework, it seems that nowadays too ‘the “eye” of the reader replaces the “I” of the poet affirming the book’s human uses and social destinations’, as Janzen-Kooistra (2011, pp. 1–2) writes for poetry’s materiality in Victorian England, when ‘the illustrated book participates in the 19th century process of elevating the image and the reader and detaching the author from his work’. Kooistra focuses on the book as material object which in turn upgraded the role of the reader considering the relationship between the periodical press and the illustrated gift book of the Victorian period (1855–1875). Goldman and Cooke (2016) in their work, after discussing the impact of illustration studies, exhibit aspects of the Victorian illustration.
Building online communities of readers is a key issue for the publishers; through the opportunities provided by information technologies, publishers can further and better develop recommendation technologies taking into consideration not only the needs and expectations of the readers but also the time available, uses of the text, mood and other concepts.2 By being offered free content, often in mobiles, in serialized form, the reader is engaged and is encouraged to participate not only in the promotion of text but also in its development, both of content and of the artistic identity. The reader is better and further informed receiving alerts and newsletters; in that context, the role of emails should not be underestimated. Membership is significant; apart from being rewarded through advances copies, discounts, competitions etc., the reader has to be identified as an active member in the publishing process outlining the emotional and psychological attachment in a broader social and cultural framework. A step forward, the reader has to be recognized as contributor.
Developing writing communities. Communities of writers are also developed. For example, in Bookcountry, a division of Penguin Random House, we read that ‘writers find and connect to other writers, workshop their manuscripts, learn about the craft of writing and the business of publishing, and build their audience as they prepare to publish their books’. They can also ‘receive comprehensive feedback on their writing from community members’.3 Publishers thus widen their role extending at the same time the boundaries of creation, information sharing and communication between authors.
Reminding vaguely of the academies and scientific communities, these platforms that use the web and social media provide the framework to authors who, apart from communicating and sharing, can gratis get feedback, have editorial advice, review manuscripts, be informed about the publishing process, communicate with readers, develop their work and then publish it ‘with a click of the button’. Publishers by creating these communities and offering publishing services engage not only readers but also existing or potential authors altering thus concepts of creation, production, communication, promotion and marketing. By offering self-publishing platforms and intervening in the creation and dissemination of text have advantages. It is noteworthy that self-publishing platforms are not only developed but sometimes acquired by publishers with the aim to intervene, control the process and get access to worthwhile works. Authors on the other hand get feedback from the readers, communicate with them, create a relationship of trust with them.
Discovering talents? Models as the above-mentioned provide the opportunity for discovering talents and books. For example, Swoon Reads, a young-adult imprint of Macmillan Publishing, provides the opportunity to users to ‘explore manuscript submissions’.4 In this platform, new talents are discovered, tested already by the reading audience and more specifically by the site’s registered users. Decisions are based on comments and ratings (from one to five hearts) from readers who participate in the editorial evaluation process. It is though not clear if these works are published (Alter, 2014).
The question set is if the readers’ choices lead to publishable and successful books or if they are a marketing tool; obviously, list-building is not in the hands of the readers but we have to recognize that communities of readers develop and add value to reading and consumer experiences, satisfy the need for communication, interaction, intervention, and at the same time provide a successful tool to the publishers.
Interactivity with other stakeholders. The above-described opportunities lead to interaction between authors, readers, publishers, agents, editors, marketers, etc.
Providing the framework for scholar communication such as ResearchGate, Mendeley, Academia.edu ….Researchers, academics can communicate, connect themselves and share papers through these platforms (Chi, 2014). Apart from communication and access, they self-present themselves (as Aretino did in Renaissance). These platforms also, apart from communication, provide access to material often copyrighted. Chi mentioned (2014, p. 348) that ‘only 20% of scholars do not use social media professionally, while over 40% of scholars use social media to discover peers, over 45% use it to post their work, and nearly 50% use it to follow online discussions’ ending to ‘we as publishers are beginning to better understand how users interact with these platforms, which means we can improve our products…’.
Concerning the academia though we can talk for a different and already existing reader engagement. The reader is at the same time or can be a potential
• author,
• editor,
• peer reviewer,
• member of the scientific committee,
• member of the editorial board,
• responsible for series.
Thus, the researcher/academic is among those who decide, recommend, share risks, create, cocreate, intervene, participate, suggest and participate. From this point of view, reader engagement in scholarly publishing is different from other publishing sectors as the role of the reader has already been upgraded. It though seems that publishers push forward the academics into multiple roles, obtaining thus services of high quality (peer review, editing, etc.) usually at low economic cost.
This online connection probably was the dream of scientists and scholars since the Scientific Revolution in the middle of the 16th century. Nowadays, researchers use these platforms interacting with them with the aim to reach their academic audience and promote their work through a developed scholar network. The economy of knowledge presupposes these networks.
‘Prior to the internet, but particularly prior to social networks, this kind of network was limited to those with whom you interacted regularly’, as Weller writes (2011, p. 7) recognizing that ‘whether these are different in nature or are complementary to existing networks is still unknown’. Building networks is identified as of significant value.
Promoting books. Via the above an existing audience is created for certain titles often before they are released, even during their creation. Thus, promotion and publicity strategies use selected readers so as to market books and redevelop word of mouth in a digital environment. We can also add preorders. ‘Given the relationship social media enables between publishing companies and their readers there is the opportunity to spread word of mouth (WOM) and identify key individuals who might help promote a title online. By letting interested readers feel engaged and involved with the publishing process of a title, they are more likely to spread their excitement to other users’ (Criswell and Canty, 2014, p. 353).
Thus, publishers, authors and readers are further empowered. Online platforms and social media allow readers to create communities, to link to each other, to contribute and share content so as to facilitate and encourage collaboration, conversation, communication, interactivity, even empathy. The key point is that they offer to the reader new reading and sharing experiences defining thus new consumer behaviour and new communication cultures. Recommendation technologies that are constantly redeveloped play a key role.
In that framework, convergence and cocreation have also to be identified. Social media marketing is an opportunity for publishers. As Criswell and Canty (2014, pp. 352–353) write: ‘Social media marketing is changing the relationship between publishers and readers. This connection need no longer be dominated by sales, but by mutually beneficial conversation and debate. It allows publishers the platform from which to build the trust of their readers directly, and tailor their output to specific readerships. This new situation also allows publishers to build their brands, because through social media readers use the publishers’ pages to access information on titles and authors.’
Thus readersourcing is developed by the publishing companies mainly through a combination of information and communication technologies that converge media and transform recommendation technologies. It enables them to exploit challenges, develop tools and marketing strategies, promoting their books and creating a steady reading audience.
It seems that the publishing process tends to become more open, exposed and immediate. Obviously connected with the public sphere created by new information technologies, the emergence of reading and writing communities derives from the desire and need of authors and readers to unlock, understand, intervene, participate, demonstrate and redevelop. This desire goes back in time and originates in emotional and psychological concepts. But we have to identify that in our digital age borders between the public and the private are reconfined. In that framework, the publishing activity is often exposed and opened to social media where personal taste, opinions, attitudes, experiences are made public creating a culture of sharing. The publishing industry certainly can be no exception in a world of openness and abundance; publishers exploit the borders of accessibility and openness so as to penetrate into new audiences and promote their titles; gaining feedback from their readers is essential. Readers are encouraged to participate and express opinion, intervene and judge, share and write, review and recommend. This public expression and commitment leads to techniques and methods that often, although innovative, derive from the past.

3.4. Rediscovering preorders

A book has to be known before it is launched; it is a matter of competition and of struggling with the time, especially in fiction, as the ‘6-weeks rule’ for the book to stay at the bookstores more than often sets the boundaries (Thompson, 2010, pp. 266–270). In a highly competitive environment characterized by the abundance of information, discoverability is high in the priorities and values. Publishers aim to inform their audiences and promote their books before they are launched. Promotion strategies take into consideration information seeking behaviour of the readers as well as consumer behaviour.
In that framework, preorders have been revived and used extensively during the last years by publishing companies and online bookstores. The reader is informed for a book to be published so as to preorder in order to have it immediately after it will be released.
What does the reader gain?
• Information (valuable in a world of abundance of information),
• Discoverability,
• Immediate access to the publication,
• Probably discount (or other bonus),
• Communication and information in the future for similar titles,
• Recommendation (in the future),
• Gift, offer for other titles,
• Probably being a member of a community.
What does the publisher gain?
• Information for the market,
• Feedback from the reader,
• Sharing risks,
• Sharing cost,
• Direct sales,
• An advantage for the negotiations with the bookstores,
• Communication with the reader,
• Knowledge of the reader profile,
• A marketing tool.
Preorders, otherwise the subscription model, are though not new. They were developed and used in Britain since the 17th century. More specifically, during the crisis that the publishing industry faced in the decades 1640–1660, the publishing companies discovered and exploited new opportunities for the widening reading audience. Barnard (2001, p. 9) dates the development of subscription publication to the 1650a as a model for ‘producing large learned books that were commercially unviable...This provided a model that the trade itself was to take up in the later 17th century and that became common practice in the following century.’ In a period of riots, religious wars and significant changes in the economic and social life, new opportunities were provided: ‘this period saw the development of new genres and audiences. Some of these innovations, such as subscription publication and the serial publication of literary texts, were to be later taken up as trade practices’ (Barnard, 2001, p. 11).
During the 18th century, subscriptions were successfully used in Britain (Sher, 2006, pp. 224–235) combining the older patronage concepts with the systemization and commercialization of the publishing process. Sher (2006, p. 225) describes them as traditional or elitist: ‘such books were normally published in quarto or even folio, often at inflated prices, and they nearly always contained lists of subscribers, which were headed by prominent members of the aristocracy. The purpose of these books was typically to patronize a worthy (and often needy) author, who received the profits from the subscription as well as a conspicuous display of support in the form of the subscription of the list itself.’
Multivolumed and expensive books were among, but not the only, books published by subscription. As patronage was changing by engaging the ‘new’ readers, subscription models were developed and flourished in the 17th century. According to Brewer (2013, pp. 139, 135) ‘the object of subscription was to secure down-payments on and promises to purchase a book before its publication’, whereas ‘numerous publishers advanced authors loans, helped to organize subscription editions of their work, and tried to put their financial affairs in order’. The readers paid in advance part of the price of the book (usually the half) and the balance when the book was published, on delivery.
Although their origins go back to the 17th century, subscriptions flourished and became, in Britain and elsewhere, an established method during the 18th century due to a number of reasons including economic, social, competitive and cultural parameters. Lockwood (2001) provides the numbers of subscribed editions: ‘by 1701 fewer than a hundred books had been issued in this way. Between 1701 and 1801 the total reached at least 2000 and probably more like 3000’ stating that ‘subscription published books never made more than a fraction of the total published: perhaps five percent of all new books each year even during the flourishing subscription-book years between 1720 and 1750’. In other publishing industries, as well, such as the Greek (Banou, 2013), subscriptions became a popular method exhibiting aspects of social, educational, cultural and economic issues of the Enlightenment. In that context, emerging methods and strategies were developed so as to adapt to the changing environment.
The reader’s–subscriber’s name, together with the profession and city of residence, were referred to the catalogue of the subscribers that appeared in the edition, offering thus to the subscriber respect, fame, recognition and social status. In a changing environment characterized by the emergence of specific social classes, subscription was a medium for demonstrating, apart from their offer, taste and cultivation. From this point of view, subscription was a systemized way of patronage provided to those who could financially afford it. During the Enlightenment book subscriptions were used as a popular strategy across Europe engaging the uprising classes of merchants and bourgeois as developed after the French Revolution.
In that framework, the publishing industry further enforced the democratization of patronage by providing systemized ways of financing editions. Rewards were offered according to the opportunities provided, the competition and the available techniques of the era. The reference of the subscriber’s name was among the rewards which also included copies gratis, discounts and gifts (such as prints). Subscription lists provide valuable information to the researcher about books and their audiences, reading and consumer behaviour, patterns of production, promotion and distribution.
What did the reader gain in the past in a different way than nowadays? Additionally to what mentioned above, the reader had the following privileges deriving from the reference of his name and the gifts received:
• Fame, recognition,
• Social status, respect, prestige,
• Social influence,
• Discount especially when the copies were many,
• Other gifts, especially prints, maps,
• A mass produced, though probably to a limited number, print–illustration
What did the author gain?
• Fame,
• Recognizable profile,
• An advantage to be used when in the future negotiating with publishers,
• Social recognition, as among the subscribers well-known members of the society were to be found.
Apart from the commercial and business background, emotional, social, cultural and ideological factors have to be identified. But the most significant point and key concept for the emerging classes was probably not information neither access to the text; it was the reader’s/subscriber’s recognition and fame, the gaining of respect and of social status as his name was referred to the edition at the printed list of the subscribers probably among well-known members of the society. So the subscriber, the one who preordered was not just a customer–reader waiting for his/her copy, but a supporter, a kind of micropatron, and a cultivated reader active in the production and publication whose participation and support were acknowledged.
Furthermore, the copies ordered, for example, from merchants were often offered to members of specific communities. Thus, the reader’s role was upgraded in the publishing chain-circle-circuit. Lockwood refers to subscription publishing ‘as an intensively nostalgic replication of personal patronage within a publishing system long since operating on market motives – a commercialization of patronage, or even a democratization of it, but in the sense only of a commercially expanded opportunity for lots of people to pay cheaply at being patrons as the old’ (2001, stated also in Downie, 2013, pp. 65–66).
Another aspect of the subscription model (or preorders) is the profit/reward of the author. Downie (2013, p. 65) states for the 18th century that ‘subscription schemes remained an option both for authors who wish to make as much money as possible out of their work, or for authors who were not in a position to subsidise publication of their works entirely out of their own pockets’. More specifically, women writers used this model in an attempt to reach their audience and publish their books ‘in order to generate whatever income they could’.
The reader was informed for the books to be published for which the publisher asked to preorder by
1. the introductions or other paratext material appearing in recent editions,
2. printed catalogues of the printing shop,
3. the press (newspapers and magazines).
These announcements provided information for the book both as content and as material object.
Regarding the book as content among the information and the features exhibited were
• Text (theme, plot) outlining often that it was a useful text, a work of great value from which the reader would benefit,
• Author (famous, recognized),
• Quality of the translation,
• Quality of the edition (scholars, editors named),
• Manuscripts used for the edition,
• Success at other publishing markets, in other languages,
• Reviewed edition (why it is better from previous editions),
• Competition with other titles
Regarding the book as object among the information exhibited we may recognize:
• Illustration,
• Decoration,
• Additional material offered to subscribers, for example, prints,
• Quality of paper,
• Typographic fonts,
• Cover,
• Title page,
• Fame of the illustrator, artist,
• Size of the book,
• The making of the book/edition as a whole, its artistic identity.
The value was thus both in the use of the book and in the book as material object. The quality of the work was outlined often in detail providing information about the stakeholders (publisher, editor, translator …) and the process, referring also to competitive works or to previous editions with the aim to point out the innovation and the value added to this specific edition. Advantages for the readers are also exhibited including both utilitarian (book as content, social recognition by the subscription as stated in the subscription lists) and hedonic concepts (book as material object and probably gifts related to the aesthetics of the book such as prints/illustrations).
Nowadays, the privilege of recognition has been replaced by other privileges focused more on the information needs of the readers, on access and recommendation technologies. Having preordered the book means that the reader will not consume time for this anymore; on the contrary he/she will be benefited by keeping informed and by recommendations done for other similar titles. In a broader concept, the reader – although anonymous – feels engaged to the process enforced often to be a member of a larger online community. Undeniably, the publishing companies get feedback and a marketing tool through preorders. All stakeholders are thus benefited. Furthermore, preorders is an aspect of readersourcing.

3.5. From patronage to crowdfunding

3.5.1. Crowdfunding and the evolution of patronage

Aesthetic, reading, economic and ideological concepts are related to crowdfunding which may be defined and synopsized as ‘the collective operation by people who pool their funds, usually via the Internet, to support efforts initiated by other people or organizations’ (Dresner, 2014). And, ‘it is the idea of people pooling their resources in order to realize a common goal, sharing tasks and responsibilities’ (Bruntje and Gadja, 2015, pp. 1–2). Crowdfunding presupposes support and decision, certainly exceeding family and friends by engaging a large number of people who ‘pool relatively small individual contributions in order to support a specific goal’ (Micic, 2015, p. 13). Micic provides literature review upon definitions of the term (2015, p. 13) recognizing though that ‘substantial academic knowledge in this field is yet to be developed in order for consensus to emerge’ while Moritz and Block (2015) apart from literature review provide research directions. Obviously, crowdfunding is a transformation and a democratized evolution of subscription and patronage in the digital environment.
The crowdfunding market is still growing and experimenting. More specifically, in crowdfunding in publishing people pool their resources, via the Internet (specific platforms), so as to support the publication of a work. In that framework, though, questions are set regarding the role and relationships between stakeholders and changes in the publishing chain, the quality of the book both as text and as artistic object, reader participation and engagement, the role of social media and online communities, as well as marketing and promotion trends. Crowdfunding is an alternative way mainly for supporting financially the edition, but it goes beyond that. Reader engagement and participation is strong: people may interact, share, offer, propose, intervene and influence. They are informed for every step of the publishing process being active members of an online community that, apart from offering, can also promote, discuss, communicate and intervene. From this point of view, it is a democratized patronage medium deriving from the past.
The origins of crowdfunding in publishing have to be remotely recognized on the one hand in preorders and subscriptions mentioned above, and on the other in current publishing models such as self-publishing. From this point of view, crowdfunding and self-publishing may be assumed to go hand in hand, when it is difficult for the author to publish his work at a traditional publishing company. Storytelling has also to be taken into consideration as well as personalized copies and personalized publishing services. In that framework, the publishing chain-circle-circuit has to be reconsidered.
‘Crowdfunding typically contains three participating stakeholders: the project initiators who seek funding for their projects, the backers who are willing to back a specific project, and the matchmaking crowdfunding platforms acting as intermediaries’ (Bruntje and Gadja, 2015, p. 10). It is noteworthy that all definitions recognize Internet as the basic tool and medium. Besides, social media influence the decision and behaviour of supporters/backers/capital givers/readers (Gierczack et al., 2015, p. 10). In the past, the basic medium for subscriptions was the printed text, the printed word in introductions and other paratextual parts of books, as well as in advertisements and announcements at the Press. Nowadays, the medium has been changed; it is faster and gives immediate access bringing together authors and readers–supporters. The printed word of the past has been transformed into the virtual word, but it is always a word, a message, a text aiming to gain support and engagement. Aims and values are the same in the digital environment that further and better encourages participation and provides information, managing also small-scale economic transactions.
Regarding crowd we may distinguish between (1) the wide reading audience of supporters–contributors of the edition, (2) friends, relatives, and colleagues of the author. Certainly, communication between the author and the reader is further encouraged, whereas the reader is fluently informed about the publishing process. In that context, information seeking behaviour in crowdfunding is a challenging topic for further research.
Crowdfunding may offer, apart from financial support, feedback to the author and an active community of readers who expect and promote through social media the book even before it is published. Furthermore, it can be proved to be a good marketing tool. Under discussion are certainly the boundaries of reader participation and the degree of innovation of such titles. As Micic states (2015, p. 11): ‘crowdfunding can be viewed as more than just a form of financing; it is an important point of reference when estimating the market for future products or services, a source of collective wisdom and feedback during venture development and a foundation for future community of lead users.’ Obviously, readers engaged in the edition through crowdfunding have already decided (or think they have decided) on the quality of the publication which share with others. Thus, online reading communities will probably be deeper influenced by this taking into consideration the ‘experience’ and the choice of the already engaged financially readers.
Pros and cons of crowdfunding should further be outlined and examined according to a number of trends including the expectations created, the quality of the produced book, the participation and communication between stakeholders, the role of editing and the artistic identity of the book. Regarding reader/user engagement, we have to distinguish between the two options that the author has: (1) platform providing direct communication with the reader and (2) publishers that use crowdfunding. If the book is not published, the funds are returned to supporters. But what about if the book was not the one that the reader expected?
Return types vary (Gierczack et al., 2015, pp. 12–13), and can be distinguished in hedonism, altruistic and for profit. The profit-oriented type is difficult to be found in publishing till now. On the contrary, return types and ‘profit’ of the readers are more connected with preordered products and rewards that range from personalized information, signed or advanced copies to membership. In that framework, hedonism as ‘a type where backers pledge for innovative and creative projects… and receive a non monetary return in form of preordered products or rewards’ is the most popular (Gierczack et al., 2015, p. 13). Readers are not so much interested in monetary returns but in rewards connected with the value of the book and from membership deriving from concepts of prestige, access and taste.
Crowdfunding encourages the publishing of works which would be difficult to be published otherwise covering the expenses for publishing services, such as editing, proofreading and design of the edition. It is actually noteworthy that these ‘traditional’ publishing services are high in the priorities of the authors. These alternative publishing models though further add value to services provided by the publishing houses. It has also to be pointed out that the vast majority of self-publishing authors sign contracts with a publisher when discovered and been offered this.
Questions raised regarding the boundaries and limitations of crowdfunding include the following: Why readers crowdfund and what do they expect? Why they cannot find it in the already published works? Are there emotional and psychological concepts or a matter of intervention of deciding in a process and activity in which traditionally the publisher and the editor decided? Is it a matter of prestige for the reader? Thus, crowdfunding as well as personalized copies go deeper to trends related to the relations developed, decision-making, reader engagement, prestige and power, taste and pleasure, reward and recognition.
In that framework, concepts of crowdfunding can be exploited and used in reader engagement regarding social media, platforms and communities controlled by publishers and booksellers. Key point is obviously the recognition of the support of the reader that in turn encourages him/her to be more active and further promote the book. This recognition can be achieved through rewards beyond discounts and gifts that are exploring engagement such as intervention in the plot.
What does the reader gain?
• Participation
• Information
• Engagement
• Rewards: material (copies, discounts etc.), fame
• Access
• Membership to a community
What does the author gain?
• Financial support
• Reader participation
• Feedback from the reader
• Marketing tool. Knowledge of the reader’s needs and expectations
• Promotion
• Recognition
• Online community
In the case of crowdfunded personalized copies the production of books is restricted and limited to a specific number of copies for informed and already engaged readers/users (MacWilliam, 2013) who are rewarded not just from the copy, or the participation to the publishing procedure but also from the recognition by the author or of the author who is often a friend and relative. This goes certainly back in time at patronage times, although references nowadays to the reader–subscriber–supporter are not as illustrious as in the past.
Crowdfunding, apart from financial support, presupposes participation and probably emotional attachment especially in cases of friends; rewards are related to psychological and social factors bringing about a new kind of communities of readers. In this way aspects of ‘patronage behaviour’ survive in a more democratized framework supported by new information technologies, whereas the support of the readers may be used as a promotion method indicating the receipt of the edition and proclaiming this book as viable and worth published. ‘Public taste’, or even better an aspect of it, is thus exhibited and developed serving thus marketing methods and satisfying stakeholders.

3.5.2. Personalized copies, crowdfunding and storytelling

The restricted number of copies of personalized editions, often crowdfunded by friends and relatives as gifts, reminds us of the luxury copies in Renaissance. It has to be noted that with the current publishing models, including self-publishing and crowdfunding, from personalized copies (such as in the case of children’s books) we pass to personalized editions. Both content and the artistic identity will be decided by the commissioners.
In that context, storytelling has also to be discussed. Nowadays, there is the opportunity of creating an edition that has the function of a family or a friend memoir: such a dedicatory edition/gift may use ghost writing as advertised (Tagholm, 2015). Like patrons in the past, readers or friends nowadays offer financial support and information, provide the memories and the material for these stories and editions, and sometimes collaborate and even cocreate. Personalized editions financed and developed by the authors or by their friends, relatives, supporters set questions regarding not only the publishing activity and the literary and aesthetic quality of the edition, but also creation, consumer behaviour, reading habits, prestige and cultural concepts. It seems that everyone thus can be – if not a writer – a hero in the story or a ‘patron’ for his family and himself/herself. Is there just a matter of prestige? Finally, regarding publishing, which is the value of that procedure? Does it create readers and further encourage reading, or is it limited to the value of a unique and expensive gift?
These business and publishing models obviously are successful by satisfying the readers’ needs and desires offering at the same time new perspectives and cultivating new expectations. From the point that ‘everyone has a story to tell’ new models have proposed that everyone can publish his/her story in which he/she can be the author, the hero/heroine, the supporter, the patron. The combination of storytelling, crowdfunding and ghost writing may develop a successful model for applying to the wide reading audience. ‘Tradition of storytelling’, according to Papacharissi (2015, p. 4) existed and ‘newer media follow, amplify, and remediate that tradition of storytelling’. New forms of the book may further encourage this tradition.
Going back in time we can trace storytelling not only during the Industrial Revolution in the Press, but also in the first decades of printing. The ‘Peregrinatio in terram sanctam…’ discussed in the previous chapter can be an example. Also, memoirs, autobiographies and epistles were a kind of storytelling as in the case of Aretino who published his correspondence as mentioned above. Nowadays, new media provide new opportunities in storytelling further encouraging the dynamic role of the reader who is rewarded in various ways among which we have to recognize the social and aesthetic concept. Beyond these, every book is a battle with time or a struggle against time: the story or the person will thus not be forgotten; and this is probably the greatest reward.
At the second chapter we focused on personalized copies during the first decades of printing; unique hand-decorated and hand-illustrated copies, specifically bound and often printed on parchment or on better quality paper added value not only to the copy but to the edition as well. These personalized copies were offered as a gift or commissioned mainly by collectors–noblemen who often served as patrons, reminding to the reader not only and not mainly of the previous form of the book (the manuscript) but also of the new medium that could be transformed into something unique. According to the kind of text and its readership, printers/publishers and editors tried to engage readers at introductions, dedicatory letters, epistles, epilogues and other parts of the paratext, whereas the emergence of the Press brought about a new medium for this dialogue. In that framework, reading communities were raised and built.
‘Not unlike other media preceding it, the internet reorganizes the flows of time and space in ways that promise greater autonomy but also conform to the habitus of practices, hierarchies and structures that form its historical context’ (Papacharissi, 2015, p. 7)’. This happens today and obviously happened in the past; it can be recognized in print culture as well. Publishing promised and provided greater autonomy to all stakeholders leading to the democratization of taste and of knowledge, as mentioned earlier. At the same time, though, to certain publishers–printers and editions it conformed to the hierarchies; innovation and tradition coexisted and different publishers served different aims and purposes according to the place, date, strategies and values.

3.6. Short forms, serialization, series and bestsellers from Renaissance to the digital age

3.6.1. Short forms

Short forms from the time of Tales, Lives of saints or Almanacs at the beginning of typography till the modern ones constitute a special book category. They encouraged readers to further read developing at the same time their reading skills; often accompanied by illustrations that mainly intended to explain text, they helped reading capacity and embellished the edition. Directed to mainly – but not only – the popular reading audience, short forms offered entertainment and satisfied at the same time educational, religious, cultural and social needs. Printed on more economic quality of paper, often with greater printing types and with illustrations (woodcuts) repeated extensively so that it is often obvious in prints that the wood was almost destroyed, these texts create a long tradition of developing on the one hand consumer – reading habits and on the other promotion strategies and publishing policy.
Regarding reading, a short text presupposes an economy of time and specific management of place; the text can be read and be finished shortly and everywhere being usually portable and friendly (small sized). Furthermore, a culture of series may be created so that the reader is getting used and engaged by knowing the heroes, the plot, the historic background, etc., as well as being familiar with the artistic identity of the book. These short forms may be economic (although special editions have sometimes collective and bibliophilic interest), and, if in series, they develop consumer as well as collective cultures: the reader wants to acquire all the titles so as to complete the series which probably can exhibit and share. Readers, including children, recognize and trust series which have the same recognizable artistic identity and texts are of the same quality. The publisher through the production and success of short forms often expands audience penetrating in groups not easily accessible. Nowadays, new information technologies and the devices on which we read seem to further encourage short forms, which are recognized as a feature of our era (Phillips, 2014).
During the industrial 19th century, when the new dynamic reading groups (women, working class) read mainly novels, the French publisher Louis Hachette ‘created seven special series for the railway bookshops. Each one was cheap, relatively short, in the portable in 16o format, contained inoffensive material for a wide public, and was colour-coded, including his “bibliotheque rose” for the schoolchildren’ (Lyons, 2008, p. 57). These series were popular and successfully establishing consumer and reading habits. Hachette’s bookstores everywhere (in the railway stations across France) also sold books published by other publishers but at Hachette’s prices. Thus, Louis Hachette exploited two opportunities: (1) he opened at every railway station in France a bookstore and he came to own as much as 750 bookstores in the second half of the 19th century (Barbier, 2000) creating thus a publishing “empire” that still prevails; (2) he developed a series of friendly books exploring as well, but not only, short forms. It is noteworthy that in an era of novels and multivolumed literature Hachette systematically proposed to the public the opportunities of shorter works. These short texts though have to be examined and discussed in a wider framework considering social, educational, economic and cultural conditions.
It seems that short forms and multipaged, even multivolumed novels went hand in hand during the 19th century when the ‘revolution of reading’ took place. Publishers had the privilege of a wide and constantly widening reading audience with augmented needs, expectations and desires that were influenced by their publishing strategies and the press. Accessibility was a key point; readers wanted access to many texts: this was obtained by libraries, reading societies, reading groups, subscription libraries, but also by cheap books easy to be found, bought and been circulated/lent between readers. Publishers developed and established works and series of such editions satisfying the readers’ needs and creating in turn new ones, whereas magazines and newspaper were also used for publishing on series, as in the case of the works by Charles Dickens and Thomas Hardy.
Nowadays, short forms seem to be an emerging trend for the publishing industry. ‘Already we can see a return to shorter forms of writing, such as short stories and novellas, and serialized fiction which responds almost in real time to the market’ (Phillips, 2014, p. xiv). One explanation and motive may be the medium on which we read. Reading on mobiles and tablets often presupposes a short or relatively shorter text according to the concerns and needs of the reader. Obviously questions set include the following: Do readers really need something shorter? And how is this shorter defined considering the profile of each reading group? How does technology redefine short forms?
Probably emotional and psychological motives can initially be traced; readers, especially the potential ones or those who do not read much, feel convenient with content that they think they can manage to read (and finish) in their (often spare) free time (especially when reading in public transport or as waiting or in small breaks between other activities). Practical, functional issues may also be recognized: some readers admit that they are tired of reading large texts on the screen; short forms give them the satisfaction of having finished the text on time. Furthermore, short forms are more convenient for the creation of series that keep readers engaged; concepts of taste, specifically literary taste, have to be identified as well. Creating taste and developing a kind of tradition regarding content and artistic identity are a strong motive for both readers and publishers. Readers can easily make reviews, share opinions or even content in online communities/social media, introduce authors, discuss with other readers. Publishers create a culture of endurability: readers return to the publishing series of short texts identifying the quality of text and of aesthetics, feeling thus satisfied.
Reading on mobiles–smartphones or on tablets has certainly changed the artistic identity of the book/publication: how should the fonts – typographic types, the cover and the typology of the page be developed so as to be readable, friendly and convenient for the reader? Illustration, decoration, cover and the making of the page continue to have to satisfy readers’ needs. We shall focus on these immediately after.
Thus, nowadays the desirable number of pages is influenced by both the medium and the kind of text as well as of the already developed and still developing needs and expectations of the readers. It has to be considered that over the last 15 years the average number of pages has grown by 25%, according to a survey recently carried out. More specifically, ‘a relatively consistent pattern of growth year on year has added approximately 80 pages to the average size of the books surveyed since 1999’ (Lea, 2015). Thus, two ‘opposite’, conflicting trends can be recognized in the publishing industry nowadays. But, the question that inevitably arises is if they are really conflicting or if they are rather combined according to the needs and expectations of the readers.
In that framework, we may wonder what ‘short’ means in a broader context; for example, readers in the industrial 19th century read quickly and consumed novels that had a considerable size extending to a certain number of pages. In that context, relatively short texts or serialized content were also introduced. ‘Relatively’ has to be underlined demonstrating that the definition of ‘short’ ranges according to the era and to the kind of text.
Although these attitudes and trends seem probably conflicting, they are not as they cope with different groups or with the same group but at different periods and for different purposes (information, education, entertainment…). And obviously they are not new as in the past novels and multivolumed books coexisted with short forms. Striphas analyses (2009, pp. 119–120) the core of the choices made by Oprah Winfrey explaining thus the success of these book proposals in defining trends and issues in both publishing and reading. The number of pages seems to be a strong factor in association with the time available for reading. Striphas (2009, p. 119) writes for the books proposed by Oprah Winfrey: ‘that she repeatedly referred to specific selections as summer books, holiday books, and so forth, indicates that both time and page length are criteria she carefully considers. Longer books have tended to coincide with the summer months, when Oprah viewers presumably have more time to devote to reading. Shorter books have tended to coincide with occasions (e.g., the winter holidays) when women are assumed to have more responsibilities and thus less time to read’. Thus, the same reading group has different needs, expectations and desires according to the period of the year and the available time for reading. In accordance with them, recommendations have been made creating and further establishing at the same time consumer and reading culture.
Furthermore, we can observe that nowadays bestsellers are mostly novels of a considerable size. Practical factors though (due to the new devices the reader does not have to carry a heavy book) do not play the most significant role. Most important seem to be the psychological factors related to the book itself and to its printed origins. In our digital age, we download and collect a lot but we just read what is of interest or useful to us: we often do not finish the text and mostly we do not read it from the first to the last page. In that context, reading multipaged books, whether printed or not, creates a concept of what we can call the ‘luxury’ of reading, thus the luxury of having the book, the time, the convenience, the ‘equipment’ (whether ebook device or armchair) to concentrate on reading as a threshold to research, relax, learning or enjoyment. Taking this a step forward, the book is also a threshold to communication, to be a member of a community of readers, to discuss and intervene (mainly through social media), to be better informed and evolved. Then, the reader waits for the next title of the author or of the series or of the tetralogy, trilogy, etc.
Two can be identified in the above as the strongest issues. The ‘luxury’ of the book means mainly the ‘luxury of time’. The reader will choose something worthwhile, valuable, tested; regarding fiction, bestsellers are often being intended for this. The valuable time is the key point; the time for reading as an ever winning time. The book had been a commodity, being often sometimes connected with specific reading patterns and book collection. Macchiavelli, for example, had described the way he was reading during his walks with small in size, ‘pocket’ books and the way he studied at his office when he returned home (Grafton, 1999, pp. 199–211). He then wore other clothes, he sat at his desk with his books (of another size) and with these ‘adequate’ clothes and furniture had his threshold in the world of ancient glorious writers where he felt no fear neither of poverty neither of death. Grafton, starting from this letter by Machiavelli, enlightens the uses, trends and concepts of reading and studying of the humanist readers during Renaissance.
George Steiner (1996), taking as starting point the work of the French painter Chardin Le Philosophe lisant, further recognizes and discusses this management of time, place and other conditions in accordance with the typology of the book as well as with reading practices related to social, economic, educational, psychological and cognitive issues. Nowadays, in a highly competitive environment, publishers have to persuade for the promoted book that it deserves the valuable, available time of the reader.

3.6.2. Serialization

Serialization is turning into a key point of the publishing industry. Publishers seem to aspire to continuity with which engagement is strongly connected. The reader may return again and again to a familiar and successful hero, author, story, style and certainly is waiting for the continuity of the story with anxiety. Marketing and promotion are thus much easier. This is certainly not new. Publishing in series had been especially in the Victorian Age familiar and successful (Turner, 2014); novels were published in newspapers and magazines in series for the widened reading audience of the Industrial Revolution creating thus new reading and consumer cultures. Works by Dickens, T. Hardy, W. Collins and other famous, or less famous, novelists were published in this way developing a framework of anxiety and emotional engagement of the readers, further encouraging in this way new concepts of the ‘word of mouth’. Furthermore, communication between publishers and readers as well as between authors and readers was redeveloped. Apart from the readers’ letters to authors or to publishers, the author was certainly concerned with discussions, arguments, even bets on the plot. Readers’ feedback existed, certainly not systemized as nowadays, but in a rather innovative context bringing about changes in collaborations and communication between stakeholders.
Author Anthony Trollope, in one of his lectures in Edinburgh in 1870 said: ‘the web of complex interactions uniting the writer, the reader and his publisher will have inevitable effects on the finished product, repercussions which must be considered in any complete evaluation of the work’ (quoted in Delafield, 2016, p. 4). It is noteworthy the word ‘web’, before the web we all know, referred to ‘complex interactions’ between stakeholders. Trollope recognizes the influence on the ‘finished product’ considering probably the book both as content and as material object. Going a step forward, he comments on the evaluation of the work. Undeniably, serialization altered the creation, consumption, reception and evaluation of literary texts creating also a consumer and reading culture. Furthermore, the role of the reader was upgraded further democratizing the publishing activity.
Serialization, apart from engagement, means endurability in a competitive environment. The illustrious, but certainly not the only, example of Harry Potter exhibits the readers’ need for continuing the story, for enjoying the familiar and tested that still seduces and surprises in a known framework. Moreover, serialized works published online offer to the publishers the opportunities for specific strategies for both content developing and promoting. If text is delivered weekly or daily, the reader is engaged. Even in bestsellers the reader waits for the next title to be published; anxiety for the plot is the one aspect; the other derives from emotional, psychological and practical factors as readers are used to reading certain works, are familiar with the characters and create their own options of the fictional world.
Serialization has undoubtedly been a used method that has revived nowadays and provides to publishers:
• Sales,
• Promotion,
• Marketing tools,
• Feedback from the reader,
• Communication with the reader,
• Loyalty of the reader,
• Participation, engagement of the reader that is further encouraged nowadays by social media,
• Sharing experience.
Serialization in the digital environment may encourage further engagement of the reader who can (1) communicate directly with the author, publisher and other stakeholders, (2) participate, (3) review, (4) share content and (5) be a member of reading online communities.
It is though noteworthy what Delafield (2016, pp. 3–4) writes regarding the serialized novels in mid-Victorian magazines: ‘the boundaries of the novel text were redrawn with the volume edition of the novel and were also restated in a new context by the volume edition of the periodical in which the reprinted serial then appeared’ recognizing that ‘the novel in its revised volume format still bears the imprint of its serialized original’. These boundaries related to literary taste, consumer behaviour, participation, communication, reading cultures and intertextuality should be traced and highlighted nowadays. A study on how and to which extent the works after their serialization are published as independent works is of further research interest.
Furthermore, Frost (2015, pp. 12–15) in discussing the coordination of economic and aesthetic practices, refers to serialization and the viability of periodical publication taking into consideration reading and consumer patterns in the emergence of new publishing forms.
Thus, serialization can be developed into a strong marketing tool and promotion method converging media and mostly converging needs and desires of the reader. As a used method, having been accepted after criticism in the Victorian Age (Delafield, 2016), it can be applied to all publishing sectors, mostly fiction and children books. Serialized content may be implied to smartphones: short forms can be read easily without tiring the reader, whereas the development of series by creating anxiety and engagement can be a competitive advantage for publishing.

3.6.3. Series and the publisher’s judgment

The creation of publishing series with a recognizable profile regarding content and the materiality of the book was extremely popular in the 19th and the early decades of the 20th century. For example, Hachette’s ‘bibliotheque rose’ was famous. Actually, series have never stopped to be famous; readers, including children, recognize and trust them. Additionally, there is a concept and a motive of continuity even if not directly expressed. Familiarity regarding content is exceeded in
• Plot,
• Characters,
• Theme,
• Writing style,
• Literary taste.
Familiarity regarding the artistic identity of the book is connected with the design of the edition, whether printed or digital:
• Cover,
• Jacket,
• Size,
• Illustration,
• Typographic fonts,
• Decoration.
The size and the cover/jacket make books recognizable.
Regarding series, the reader (Scheme 3.3) recognizes the title which respects and trusts due to previous titles of the series. Then he reads and recommends it. This seems simple but a series should be recognizable and respectable both as content and artistic identity; and this has to be obtained in a competitive environment in which, as Thompson (2010, p. 11) has written, the publishers ‘must compete both in the market for content and in the market for customers.’
Meanwhile, during the 19th century we have to recognize strong factors behind the spread of these series: the development of literary and artistic taste, new reading habits, the rise in book consumption, the spread of mass education, the use of lithography and stereography, as well as changes in book production (mechanization of printing and papermaking) and distribution. Furthermore, the impact of the press was strong, whereas the bookstores in the centre of the cities and the development of the ‘free to all, open to all’ libraries led to the development of new reading behaviour and new ways for accessing books. As the social, political and economic conditions were changing, the printed material (books and newspapers) was still the medium for education, entertainment, social improvement, communication, access to information and knowledge. Series, as recognizable and trusted, created tradition and a consumer habit that empowered experience sharing.
image
Scheme 3.3 The (consumer) behaviour of the reader in series.
‘When Kurt Wolff, a century ago, published young prose writers and poets such as Franz Kafka, Robert Walser, Georg Trakl, and Gottfried Benn in his “Judgment Day” series, those writers immediately found their first few readers because there was already something attractive about the appearance of those books, which looked like slim black exercise books with labels and came with no program announcements or publicity launches. But they suggested something that could be already sensed in the name of the series: they suggested a judgment, which is the real acid test for a publisher’ (Calasso, 2015, p. 131). Judgment by the publisher is obviously behind and beyond the decisions, strategies and motives in the scheme above. The creation of series, introducing authors and works in a preset framework, creates a threshold to certain kind of texts and to literary as well as aesthetic experiences.

3.7. Other business and publishing models

Most business models in publishing require reader engagement. Beyond these models, we have to understand the expectations of the readers and examine parameters that define consumer as well as reading behaviour. These business models apart from promotion and sales have an impact on cultural, educational and communication aspects as well.
For example, pay per use models offer to the reader the option to pay for the pages he/she has read and not for the entire book. Fragmented content is a rather more accurate definition as the reader has access and reads the pages just needed or those that can be acquired. So, there is a wider concern and question mark regarding reading culture and research: when we read/use what we are just (or think we are) interested in, do we miss the discovery of the whole text and the unexpected? In that framework, the word ‘use’, and not ‘read’, is probably more accurate? If we know in advance what is useful to us and ask for that, how we can explore the new? How do economic factors develop the reader’s behaviour? Do recommendation technologies recommend only the expected?
Furthermore, it is suggested that the reader can create his/her anthology of texts that serves current reader’s needs. That goes back in time even before the advent of typography when students and pupils were encouraged and instructed by their professors/teachers so as to compile their own anthologies in order to remember, choose and study. The readers choose what they like, need, expect, can combine and think it will serve their aims. Probably, these digital personalized anthologies may serve as a next step for personalized publishing services.
In the core of these business models the word ‘member’ is outlined for the reader. He/she is not a subscriber, a user, a customer but a member of a community (whether book club, book blog, research community, etc.). ‘For members, the subscription fee is secondary because the Website or the platform itself is their ultimate goal, it is the place where they want to be.’ (New Business Models, 2015, p. 24). Business models not only take into consideration the engagement of the reader but mainly and most precisely aspire to that. Stability, loyalty and desire of belonging are strongly connected to reading communities.
In electronic bookstores and publishers’ webpages embedded advertisements are personalized according to the information seeking behaviour of the reader recommending titles similar to the ones searched.
Whereas, we may consider giveaways in the framework of the reading communities; readers, more specifically active readers, may receive complementary copies. In the past these copies were intended only to critics and scholars, who would review and suggest the title. Nowadays, readers receive complimentary copies being thus among the upgraded stakeholders of the publishing chain-circle-circuit. Complimentary copies mean that the reader then will write about them, review the work and share comments with other readers in social networks. Publishers know this valuable tool incorporating complimentary copies or advanced reading copies to specific readers, mostly those who take an active role in social media and in influencing ‘word of mouth’.
It must also be considered that complimentary copies, especially in fiction, have also a psychological and high emotional impact – they often serve as a recognition and reward to the reader. This emotional and psychological motive, difficult to be measured, is high and will be expressed in the promotion and content sharing. The upgraded role of the reader offers to the publisher a new opportunity. In that framework, limited edition prizes have to be explored as a promotion method of sharing and rewarding. From this point of view, complimentary copies have to be studied in the reader engagement strategies.
Bundling, selling books together or selling the ebook with the printed version or vice versa is also used taking into consideration needs, expectations and taste of the readers.
Nowadays there is much concern and discussion regarding big data. The keyword seems to be ‘know your audience’, both potential and existing. But this is what traditionally publishers have done whether they named it experience, taste, intuition, research, data etc. Publishers had not only to satisfy the needs of their readers but also to widen these audiences penetrating into new ones. They had to discover and approach potential readers, or to develop them. Furthermore, they had to discover new business methods as ‘the number of potential patrons stayed the same while the number of books increased dramatically’ identifying in that framework that ‘advertising became particularly prominent in the later 16th century, as printing became more efficient and patronage more scarce’ (Saenger, 2006, p. 9). The reading audience was transformed thus from a specific, limited according to education and class, well known to publishers (scholars, students, noblemen) to a gradually augmenting audience, as described thereafter. Relationships and collaborations were cultivated in that framework. Nowadays big data is an opportunity and an effective tool.
The pleasures and privileges of the backlist. New information and communication technologies offer to the publishers the opportunity of promoting, marketing and reviving a classic or older title combining often the success of the author, a book prize, a film made and the current needs and expectations of the readers. Revised editions – with introductions and other paratextual material – give a ‘second chance’ to these texts, whereas new technologies are used for further and better promoting the titles. Backlist can also be used so as to better engage readers through discovering and demonstrating the symbolic capital of the publishing house. A matter of concern is also the artistic identity of these books. New covers and jackets as well as the typographic design that may offer on the one hand a revival and a new option to the edition, whereas the old, used cover, jacket, frontispiece and making of the page can be used so as to reassure the quality of the edition and to continue the tradition. Thus, publishers have to experience both options according to the kind of text, the author and the reading audience.
On the other hand, with printing on demand the reader can have access to works out of print. Additionally, social media have a role in reviving and further making known the title.
Advance reading copies through specific technologies and services offer to the publishers the opportunity of measuring reactions and reading behaviour getting thus significant feedback. Reading history of each book and of each reader can also be studied and be available as technology provides through specific tools the opportunity of tracing and measuring it. For example, they may provide information about finishing or not the book, about the ways of reading (fast, slow, on specific days of the week, or specific hours), about the pages in which they gave up, or pages and chapters that were re-read, etc. This is undoubtedly precious feedback for the publishers when used before but even after the publication of the book. Questions raised include the boundaries of these methods (how free feels someone if knowing that inside the device information is gathered about the way he/she reads, enjoys, understands…) and the limitations regarding the number and the profile of the readers (age, sex, educational and cultural background, information literacy, etc.). Obviously, this is precious data for publishers who develop specific marketing strategies.
Gamification, as outlined in the previous chapter, aims for strong reader engagement and participation. Games in publishing and in new forms of the book are used so as to make readers participate, be more active and intervene. Especially, gamification is used in educational publishing. Even though it is not widely used, being thus till now a trend and an issue for the upcoming challenges and strategies. Aimed mostly to young readers, gamification is an opportunity that will be mostly explored. Undeniably, points, levels, competitions, achievements lead readers to revisiting websites, sharing content, shopping, being members of online communities, fan clubs and online book clubs. Endurability may be developed to a key point through defining behaviour and redefining concepts of everyday life.

3.8. Redefining online communities of readers

The reading audience of the first printed books was, as expected, the same with that of the manuscript book. Printers aimed to satisfy the needs and meet the expectations of an established, developed and known reading audience by using tested and thus successful methods. The reading audience during Renaissance was reduced mainly to humanist scholars, students, noblemen and clergy. Due to a number of reasons, typography included, new reading groups were gradually developing.
The printed book as mass information medium and as commodity, the Reformation, the use of vernacular languages and the influence of the art of the era are among the factors that brought about changes in the reading audience. Popular texts penetrated into new reading groups in which reading silently coexisted with reading loudly to those who could not read. Undoubtedly, the printed book helped towards the expansion of literacy; through intensive reading (reading the same texts again and again) of texts intended for those audiences (illustrated and with bigger typographic fonts often) potential readers developed their ability of reading. Thus, there was a reading audience popular, that could hardly read or could read with difficulty or enjoyed loud reading. Publishers–printers of Renaissance and the Baroque era aspired to satisfy the existing readers through their publishing policy regarding the book both as content and as object.
Data from these centuries regarding literacy and reading behaviour may be, according to the historians of reading, problematic and complex, ranging according to the region and the era (Cavallo and Chartier, 1999; Chartier, 1994). What nowadays we call communities of readers existed too during Renaissance. Apart from the academies noted above in the case of Torquato Accetto, communities of readers were created in everyday life; Menocchio, for example, tried to comment and share his feelings and concepts regarding his readings so as to create a reading company which failed even before the Sacra Congregatio condemned him (Ginzburg, 2009).
Nowadays, new information technologies and social networking offer the reader more such as:
• Personalization,
• Participation,
• Enjoyment,
• Intervention,
• Creation, cocreation,
• Rewards,
• Convergence,
• Emotional attachment,
• Psychological commitment.
Furthermore, it is interesting to take into consideration how readers define themselves. Do they consider themselves readers or members nowadays? Online communities undeniably play a key role in reader engagement; membership implies participation, direct communication, feeling of belonging, emotional and practical attachment. It is an investment of both time and resources. Sometimes this membership is advanced and upgraded as in the case of advanced reading copies or of premium customers.
It is noteworthy that many of the online communities have been acquired by publishers and booksellers. For example, Amazon in 2013 purchased the popular online community Goodreads for 150 million dollars (Cox, 2015). In a 2013 study it was reported that the number of publisher-owned online communities was set to more than double over the next 2 years with ‘64% of respondents convinced that their investment is already paying off and [will] continue to do so by providing good marketing support to sales channels.’ (Cox, 2015, p. 5).
Online communities run by publishers focus on the promotion of their books and sales (direct sales been the desired). For that purpose among their strategies may be recognized:
• Interaction between readers and the publishing house’s authors,
• Interaction with readers,
• Access to information for the readers,
• Information sharing,
• Offers, discounts (bundling),
• Preorders,
• Newsletters (magazines),
• Storytelling. Sharing stories,
• Encourage reader participation, engagement.
These communities go back in time to reading societies, reading groups and book clubs. Online opportunities provide them the framework for further, better and deeper engaging readers. This brings about changes in the roles of the stakeholders and in the publishing chain which has been developed as circle-circuit. Beyond these changes, concepts of satisfaction and of completion from each stakeholder’s point of view are implied and presupposed. Publishers undeniably through online reading communities and reader engagement have great opportunities to develop strategies and publishing policies ranging from acquisition to promotion and recommendation.

3.9. Epilogue: the unexpected in publishing

Apart from ‘user generated content’, we may suggest the term ‘user generated aesthetics’ in publishing. Reader engagement, apart from content, should be extended to the aesthetics of the book. As things are changing every day, the printed book still coexists with other forms of publications. In ebooks the main attempt is the page to look like the printed one; in that framework, the vanilla ebook (looking like the printed page, such as pdf) has been thriving (Phillips, 2014); most readers expect to find the printed, familiar page, or even better, the typology of the page as used for centuries. On the other hand, they expect from technology better access and better services; according to their age and background readers are familiar and use multimedia and games in the book they read and buy. Thus, a constant challenge for publishers is to imply technologies in the new forms of the book redeveloping a product useful, easy to be used, friendly and desirable.
In that framework, readers have a more active role; they can feel to be opinion makers and taste makers. Through online reading communities and social networking, they certainly push forward the traditional ‘word of mouth’. Making reviews, sharing content, communicating, ranking, recommending, collaborating, intervening, expressing attitudes upgrade their role and position. On the other hand, publishers use these opportunities for their aims, as addressed above.
Questions raised include the boundaries and limitations of reader engagement such as the extent to which reader engagement, as highlighted and discussed above, can decide and develop publishing patterns and strategies. Is the publisher the one who decides and has the last word? That seems to happen in most of the cases. How can we measure the impact of reader engagement in book promotion and sales? Which is the value of big data? How these strategies can penetrate in the already set behaviour, change established attitudes and influence potential readers?
Obviously, this is a world of abundance, not only of information but of opportunities as well, in which publishers have to
• Know the audience: this is as old as the publishing activity. New technologies provide new tools and promising strategies for engaging and approaching readers, existing and potential.
• Provide membership. In a world of no free meals, to be a member seems to be the magic word. Reader engagement is partly related to this. Emotional and psychological attachment and the feeling of belonging form strong connections and relationships.
• Take advantage of big data
• Take into consideration qualitative and quantitative research through surveys conducted, etc., regarding specific publishing sectors and audiences (students, children…)
• Provide recommendation technologies which though have to be more inspiring in the future.
But in that framework, there are questions that go deeper concerning the following:
• Reading is an action and not only interaction. No matter how interactive and successful new technologies may be, the nature of reading in its function and nature has not changed (readers want to read) and is developed and defined in broader concepts related to social, cultural, educational and economic conditions.
• Knowing not only the current but also the consuming history or information history of particular reading groups.
• Apart from content, there is engagement in the artistic identity and typology of the book. There is always the aesthetic merit to be considered.
• Short forms prevail regarding specific audiences and devices.
The unexpected in publishing. The publisher has been traditionally the one who introduces, proposes, gives to the reader the option and the vision of something different, something innovative and certainly unexpected.
There is certainly much concern about the needs and expectations of the reader. Publishers get feedback from the reader, use big data and develop social media marketing so as to satisfy the readers’ needs and meet their expectations. Recommendation technologies recommend to the reader titles similar to the ones that has read, searched, browsed, etc. Personalized publishing services certainly apply to the reader’s profile. It seems that everything aims to offer the reader what he/she needs. But what about the unexpected? If we have only what we expect and need, or think we expect and need, or the others expect from us to have, is this finally a boring world? Discoverability mostly focuses on discovering what the reader needs and wants. But the significant question is how the reader can discover something different.
In that line of thought we are reminded of what Giangiacomo Feltrinelli said that the publisher ‘can publish certain books that come to be a part of the world of books and change it with their presence. This statement may seem formal and does not fully correspond with my thinking: my mirage, the thing that I hold to be the major factor behind that ‘Fortune’ I mentioned earlier, is the book that lays hold of you, that book that throws things out of kilter, the book that ‘does something’ to the people who read it, the book that is a ‘good listener’ and picks up and transmits messages that may well be mysterious but not sacrosanct, the book that amid the hotchpotch of everyday history listens to the final note, the one that will still ring out when the nonessential sounds have died away’ (Feltrinelli, 2013).
To read something different, something that is a step forward from what the reader is used to is connected on the one hand with reader development in terms of reading policy, and on the other regarding publishing with list building, the editors’ choice, the publishing policy as well as social and cultural concepts related to literary taste, reading and book sharing. We may think that if the only concern is the reader’s needs, then list building and criteria relating to it will be reduced probably to satisfying these needs reproducing thus the same kind of texts and aspiring to bestsellers. But will this be a boring world even for publishers?
Certainly, data play a key role and market needs guide list building; but decisions obviously should not be limited to this. Tradition of the publishing house, backlist potential, existing collaborations, quality of the text, suitability for the list have to go hand in hand with market needs, frontlist potential, promotion and sales. Even competition has to be based on innovation as the reproduction of the same kind of text and of certain style will not have success after a, whether short or not, period of time. In that context, the element of surprise emerges regarding both text and the artistic identity of the book.
Kurt Wolff stated that (1991, p. 9): ‘By taste I mean not only judgment and a feeling for quality and literary values. Taste should also include a sure sense for the form – format, type area, type face, binding, dust jacket – in which a specific book should be represented. Literary taste, on the other hand, must be combined with an instinct for whether a particular book will interest only a small group of readers, or whether the subject and form make it suitable for a larger audience. This will have a decisive influence on the size of the edition and advertising, and care must be taken that personal enthusiasm does not entice us into false and over-optimistic expectations.’ Meanwhile, among the essential tools of a publisher, ‘intuition for the meaningful currents of the times, those that will shape the future’ (Wolff, 1991, p. 8) is recognized.
Publishing is an innovative business that takes risks; publishers have been the ones who introduced and proposed, inserting in the game, new players: new texts, new trends, new authors (such as Franz Kafka and James Joyce) and new aesthetics. They redefine taste and rules, literary and others, redeveloping also the lines of thought. So in a world of information abundance and of updated publishing opportunities, it is not always enough to recommend what someone really needs, expects and already knows. This would be a rather boring world.
The question that goes deeper is how the expected and the unexpected, known needs and unknown desires can be converged. Does the reader want and wait to be surprised and how and when? Probably not every day and this is a challenge for the publishing houses to cope with. They have to define and measure the extent to which readers want to be surprised taking into consideration that on the other hand they use to repeat things and on the other to explore new ones. So, the real concern may be: ‘the expected versus the unexpected, the expected hand in hand with the unexpected’. Thus, which strategies have to be developed and how all the above-mentioned tools and methods can be implied to this? Or in other words the statement and the challenge may be: the expected surprise, the book that makes the difference (for a short, for a long time or for a lifetime).
In that framework, the role of the publisher prevails. Information, discoverability and reader engagement play a key role and, as discussed in the next chapter, the publishing chain-circle-circuit can also be called ‘information publishing chain-circle-circuit’.

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1 http://www.firsttoread.com/.

2 For example, Harvey Ellen (July 20, 2016). Harlequin Dives Deeper into the Reader Behavior With New Mobile App. Book Business. Available at: http://www.bookbusinessmag.com/article/harlequin-reader-behavior-new-mobile-app/.

3 http://www.bookcountry.com/; About Book Country, and http://www.bookcountry.com/Help/General/About_Book_Country.aspx.

4 https://www.swoonreads.com/read/.

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