Credits

Page 3: “Those who master large-scale software delivery will define the economic landscape of the 21st century.” Mik Kersten, Project to Product (IT Revolution Press, 2018).

Page 7: “The solution is not to trash what we know and start over but instead to reintroduce a second system.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 57: “Knowledge workers themselves are best placed to make decisions about how to perform their work.” Peter F. Drucker, The Essential Drucker (Harper-Collins, 2001).

Page 58: “The world is now changing at a rate at which the basic … no matter how clever, are not up to the job.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 72: “Nothing undermines change more than behavior by important individuals that is inconsistent with the verbal communication.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 205: “A strong guiding coalition is always needed. One with the right composition, level of trust, and shared objective.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 207: “People are already doing their … responsibility cannot be delegated.” Edwards Deming, W. Out of the Crisis (MIT Center for Advanced Educational Services, 1982).

Page 213: “If you can’t communicate the vision to someone in five minutes or less and get a reaction that signifies both understanding and interest, you are not done.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 240: “Whenever you let up before the job is done, critical momentum can be lost, and regression may follow.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 245: “Consolidate gains and produce more change.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).

Page 248, “Anchor new approaches in the culture.” John P. Kotter, Leading Change (Harvard Business Review Press, 1996).