PART 3

Serving and Coaching in Uncertain Times

The only thing certain is that things are always uncertain. A generation ago, it would take years for marketplaces to change, technologies to evolve, and competitors to emerge. Today? It can be months. All the principles leaders in the middle have heard about change—adapt or die, know what you don't know, connect to customers in the marketplace—and all of them are true but impossible to achieve if your organization and its culture lack the right mindset to deal with change.

A serve up/coach down mindset sets the tone for, affirms the trust in, and solidifies engagement with our actions in the workplace—even in the most uncertain times.