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by Nathan Jamail
Serve Up, Coach Down
Cover Page
Title Page
Copyright
Dedication
ACKNOWLEDGMENTS
CONTENTS
INTRODUCTION: The Leader in the Middle
How Did This Happen?
We Need a New Playbook for Success
PART 1: Serving Up
CHAPTER 1: Serve Your Boss and You Serve Your Team
Defending Up Versus Demanding Down
Stop Protecting Down
You're Doing It Wrong. Yes, You.
The Serve Up Mindset
Be Better, Faster, Stronger
CHAPTER 2: Serving Up Is Not Sucking Up
Jealous Much?
A Suck-Up Sucks Down Too
Change Your Perspective and Challenge Your Assumptions
Your Belief Determines the Action
CHAPTER 3: Serving Peers, Coworkers, and Customers
Serving Those Beside Us
It Does Not Have to Be This Way
Serving Outward
CHAPTER 4: Start Serving Up Now!
Actions
Achievements
PART 2: Coaching Down
CHAPTER 5: Coaching (Not Managing) Your Team
Coaching Employees to Excellence Versus Managing to Mediocrity
The Coach's Intent
CHAPTER 6: Surviving Versus Thriving
Three Things a Leader in the Middle Can Do to Create a Thriving Culture
Spend Time with Those Who Deserve the Attention
Learn to Practice
Learn to Scrimmage
Next Time, Scrimmage It!
CHAPTER 7: Hold Your People to Higher Standards
One-on-Ones
Floor Days
CHAPTER 8: Start Coaching Down Now!
Actions
Achievements
PART 3: Serving and Coaching in Uncertain Times
CHAPTER 9: Changing the Speed of Change
Forget About the “What” and the “Why.” Focus on the “How.”
No, Really. Stop! Stop the Why.
Remember: A “How Person” Is Using the Serve Up/Coach Down Mindset
CHAPTER 10: Workplace Change: The New Boss
The Meeting
The Belief Created the Culture, and the Culture Created the Behavior
Still Think It's a Fantasy?
CHAPTER 11: Marketplace Change: Centralizing Services
The Biggest Hurdles Are Perspective and Ego
Be Certain with Uncertainty
What Will You Do?
The Power Is in Owning the Decision, Not Empathy
CHAPTER 12: Remember: Only “How” People Allowed
Final Considerations: Serving and Coaching in Uncertain Times
PART 4: Bridging the Knowledge Gap
CHAPTER 13: The Knowledge Gap Is the Black Hole of Greatness
Lack of Will or Lack of Skill?
CHAPTER 14: Lack of Will
What Do I Mean by “Will”?
Set the “Will Standard”
You've Lost that Willing Feeling
The Reward Must Be Worth the Sacrifice
CHAPTER 15: Lack of Skill
High-Intensity Versus High-Tension Environments
Not Everyone Can Be a Baseball Player
CHAPTER 16: Maintaining the Bridge
Old Habits Die Hard
Final Considerations: The Knowledge Gap
PART 5: Choosing Time Management
CHAPTER 17: Get Your Priorities Straight
Lack of Priorities
What Do I Mean by “Important”?
Lack of an Important Focus Can Create Urgent Consequences
The Justification Trap
CHAPTER 18: The Must-Do List
Three Steps for Creating and Owning a Must-Do List
Coaching Down and Developing Employees
Serving Up
Building the Business, Team, and Myself
CHAPTER 19: A Tale of Two Leaders
Choose Your Mindset
Final Considerations: Time Management
PART 6: Everyone Is Important, but No One Is Required
CHAPTER 20: What Have You Done for Me Lately? Loyalty Versus Accountability
Don't Be Loyal to a Fault
Stop Justifying Anyone's Lack of Activity—Including Yours!
CHAPTER 21: You Owe Me: Loyalty Versus Tenure
Nobody Is “Owed” Nuthin'
But This Person Sacrificed So Much for the Company!
CHAPTER 22: Choose Wisely: Sacrifice Versus Decision
Why Am I Telling You All This?
CHAPTER 23: Dreaming Big to Be Big: Loyalty and High Performance
Success in Business Is Built on Successful Moneyships
Final Considerations: Everyone Is Important, but No One Is Required
PART 7: Keeping the Power
CHAPTER 24: Own Your Power
Own the Direction
It's Never “Us” Versus “Them”
Power Is Not Reclaimed or Shown by Force
CHAPTER 25: The Power Is in the Goal, Not Being Right
But They're Wrong!
The Power Is in the Goal
CHAPTER 26: It's Never “Me Versus the World”
No One Wants to Be a Guest in Their Own House
When You Keep Your Power, You Welcome Others in Your “Sandbox”
Final Considerations: Keeping the Power
CONCLUSION: Commit to Personal Growth
Be Your Best
Complacency Versus Contentment
What Are You Waiting For? Put These Words into Action!
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