ASTD’s Certified Professional Learning Practitioner exam
B
Badaraggo, Joseph
Beach House Cookies
Better (Gawande)
“Better Ideas Through Failure” (Wall Street Journal)
Blogs: by Aspen Dental new hires; Bogush blog on RSA-style video project; by David Sinsky on his self-directed code learning project; linking back to the contributor’s profile; “Next Things Next” (Tullis and Crumpler); Paul Levy’s “Running a Hospital”; Steve Hopkins on solving a problem through a Yammer community; Terry Block’s video on using iPad to publish a; UK Ministry of Justice’s Digital Services; voice-to-text tools used on; WordPress’s blogging tool to create. See also Platforms
Bogush blog on RSA-style video project
Bogush, Paul
“Book planning workflow”
Bookmark sharing
Bozarth, Jane
Bridget’s Everyday Cooking
Brock, Terry
Brown, John Seeley
Burge, Bridget
The Butler (film)
Byrne, David
C
Canvas tools
Caramel Apples recipe: expert’s description of; “Show Your Work” approach to writing a
Carter, S.
Case studies: encouraging narrating work using Yammer within Microsoft; “Monday Notes”; “the Social COO’s” Show Your Work
Cheesecake Factory
Chicago Tribune’s News Applications team
Chua, Sacha
Citeworld.com
Civility issue
Clarity Therapist
CMS
Coaching video
Coastline Cookies
Coastline Cookies site
“Code of Conduct” story: an aside on public vs. private contributions to; background of the; coming up with “professionalism” definition by getting help; Google Doc as being edited by a few people; Twitter-based “Show Your Work” #1rnchat for getting help in
Codifying knowledge
Collaboration: collaborative project presentation; dangers of knowledge hoarding instead of sharing information for. See also Getting help; Knowledge sharing
Common Core standards
Communication: how Show Your Work overcomes traps of traditional; “Monday Notes” case study on organizational; new ways at Yammer of working and; priority over information; Tayloristic views of workplace. See also Conversations; Dialogue
Communities of practice: cookie-making knowledge sharing example of; knowledge embedded within social capital of; knowledge sharing within; look for naturally-forming; “network administrator” barrier to Show Your Work by; organizing around roles and; spinoff learning shared with. See also Social communities
Complications (Gawande)
Conference-planning software
Connect Consulting
Connecting the dots
Connecting with remote staff
Constant, D.
Consultant work sharing
Conversations: encouraging others to Show Your Work during; knowledge sharing through; on learning from mistakes; priority over tools; Show Your Work as creating dialogue and; Socratic Method to encourage; Twitter-based L&D. See also Communication; Dialogue
Credibility establishment
Credit/attribution
Crowdsourcing: Open Leadership’s openness audit on; for professionalism definition
The Crucible
Crumpler, Joe: collaborative project presentation by; on linking in order to distribute an artifact; “Next Things Next” blog by; on purpose in work as intrinsic motivation; on Show Your Work platforms, templates, formats; on value of naming conventions
Customer service improvement
D
Daily-journal format
Debus, Kurt
Decision making openness audit
deLaat, Martin
Delicious
“Demofest” (eLearning Guild)
Designing: of a mobile app; visual choices for
DevLearn conferences: Craig Taylor’s recaps on sessions attended at; eLearning Guild’s “Demofest” at the
deZwart, Hans
Dhuigg, Charles
Dialogue: Show Your Work as creating; Twitter “Show Your Work” #1rnchat (June 27, 2013). See also Communication; Conversations
Diijo
Disaster prevention/continue the flow
The documentation problem
Dragon Dictation
Duarte, Nancy
Duguid, P.
E
Edelman PR
Edelman, Richard
Edwards, Kimberly
eLearning Guild: David Kelly’s approach to organizing conferences at; “Demofest” of
Facebook: designing a mobile app shared through; Gloria Mercer’s cookie-making sharing on; Gloria Mercer’s posting on her mistake; setting up a group for workers on; sharing videos on; as Show Your Work platform; Show Your Work tools on; voice-to-text tools used on; when it is appropriate to share on. See also Platforms
Failure: fear of exposing; organizational culture that tolerates. See alsoMistakes
Faraj, S.
Fears: of criticism; of exposing failure; of talking in meetings
Formats
Franklin, Benjamin
Fryar, Pearl
G
Gawande, Atul
Germuska, Joe
Getting credit
Getting help: an aside on public vs. private contributions to; “Code of Conduct” story on; coming up with “professionalism” definition by; Google Doc after being edited by a few people; new ways at Yammer; Twitter-based “Show Your Work” #1rnchat for. See also Collaboration
Gooding, Cuba, Jr.
Google Docs
Google Drive
Google Glass
Google search engine
Government agency
Groshens, Julie
Groskopf, Chistopher
Ground rules for Show Your Work
Grown Back Wards album (Byrne)
Guthridge, Liz
Guyan, Matt
H
Hagel, John
Happe, Rachel
Healthy conflict
Heil, Jeffery
Hicks, Melissa
HIV awareness campaign
Hopkins, Steve
How Music Works (Byrne)
I
Implicit knowledge
Information: the documentation problem of codifying knowledge and; how L&D can capture, publish, and find; how social communities can leverage; “legacy information” problem of; linking to artifact in order to distribute; priority of communication over; problem of self-reported; problem of undersharing; proprietary; the silo problem of accessing; why Show Your Work isn’t all about sharing. See also Knowledge
Information management: balancing how much to strip out the extraneous; what to name things
Information maps: comparing “expert” versus “Show Your Work”; don’t strip out the landmarks from your
Information sharing openness audit
Instagram
International Women’s Day
iPads: blogging published through; using FaceTime function on
iPhone’s Siri
Irvine, Valerie
iSketchnote
“It Is What One Does: Why People Participate and Help Others in electronic Communities of Practice” (Wasko & Faraj)
J
Jarche, Harold
Jennings, Charles
Journal of Experimental Child Psychology
K
Kelly, David
Kiesler, S.
Kirkman, Linda
Kneaver
Knowledge: comparing amateur and experienced; continuum of explicit and implicit; distortion of detaching practice from; the documentation problem of codifying; don’t overformalize or overengineer; viewed as discrete bits of data; viewed as embedded in communities and shared; viewed as residing in “experts”. See also Information; Learning
Knowledge hoarding
Knowledge management (KM)
Knowledge sharing: benefits of; blog on self-directed code learning project for; caring and desire to help motivation of; on collaborative project presentation; on consultant work; of a creative resume preparation; dangers of knowledge hoarding instead of; David Byrne on his music career experience; on designing a mobile app; on eLearning Guild’s “Demofest”; “emotional communion” of expert; Gloria Mercer’s cookie-making videos for; Google Glass as tool for; on learning while attending a conference; on Médicins Sans Frontiès (MSF)/Doctors Without Borders; “Mission: Turfgrass” online course for; “need-to-know” basis of; as the new saving of knowledge practice; an online portfolio; openness audit on organizational culture on; on problem solving through a Yammer community; on publishing a blog from iPad; of spinoff learning; of takeaway from a webinar session; through habits, routines, language and stories; UK Ministry of Justice’s Digital Services blog for; on UX design prototyping; Yammer employees sharing snapshots of their working days; Yammer overview of product development choices. See also Collaboration; Learning; Show Your Work; Workflow
Knowledge workers
L
Lanius, Roger
Leaders: case study on social COO’s Show Your Work; Show Your Work by; Show Your Work to reduce space between workforce and
Leadership Academy
Learning: David Sinsky’s blog on his self-directed code learning project; extracting from work; from your mistakes; Gloria Mercer’s cookie-making sharing on her; how explaining your thinking helps with; how teaching others improves your; sharing experience of conference; spinoff; “What Does Learning Look Like?” (Heil and Irvine) on. See also Knowledge; Knowledge sharing
Learning & Development (L&D): common criticisms of; examples of; fill new role by using; how it can help capture, publish, and find information; how showing learning spawns new learning; leading by example; making L&D work more of a process and less of an event; narrating work of; Owl’s Ledge CPLP prep workshops; showing what it can do; support serendipity by using; workplace learning role of. See also Training
“Learning from Explaining” (Rittle-Johnson, Saylor, & Swygert)
Learning Management System (LMS)
Learning Solutions Magazine
Leffler, Nick
“Legacy information” problem
Levy, Paul
Li, Charlene
“Likes”
LinkedIn
Linking: distribute an artifact by; to people with useful profiles; Show Your Work by making process observable and
Lowe’s “Open Leadership” initiative
M
A Man Named Pearl (documentary)
Maps. See Information maps
Marshall Space Flight Center (MSFC)
Matthews, Heidi
Médicins Sans Frontiès (MSF)/Doctors Without Borders
Meetings: replacing existing activities like; “resistance by delay” behavior driving; “Zinger Jar” story and fear of talking during
Mercer, Gloria
Michels, Allison
Microsoft
Mike (neighborhood handyman)
“Mission: Turfgrass” online course
Mistakes: Gloria Mercer’s Facebook posting on her; learning from; Post-Mortem Race to the EDGE! Game on; Sarah Brown Wessling’s experience with sharing her. See also Failure
Mobile app designing
“Monday Notes” case study
Mural.ly
Music recording videos
N
Naming conventions
Narrating work out loud
National Public Radio (NPR)
“Need-to-know basis”
New York Times
Nguyen-Brown, Peter
O
“Open Leadership” initiative (Lowe’s)
Open Leadership’s openness audit
OpenText
Organization, Show Your Work timing for getting started
Organizational benefits: additional Show Your Work; better customer service; improving public perception and awareness; increased efficiencies; learning from mistakes; “Monday Notes” case study on communication; of observable work; overcoming traps of traditional communication; preserving institutional knowledge; reducing space between leaders and others
Organizational culture: concerns over not getting credit issue of; openness audit for Show Your Work readiness of your; removing knowledge hoarding from your; toleration of failure in
Organizations: evaluating Show Your Work efforts of; knowledge views as embedded in community of; “legacy information” problem of; Show Your Work benefits to; Show Your Work lessons learned by; social capital residing in relationships within
Organizing conference workflows
Owl’s Ledge CPLP prep workshops
P
“Paid Media–A Change of Heart” (Edelman post)
Painting workflow
Parish, Tracy
Partovi, Matthew
Patel, Sameer
Paying it forward
Pegg, Anne Marie
Performance improvement: as individual worker benefit; as organizational benefit
Photos: sharing; Show Your Work using
Pinterest: Professionalism webinar placed on; as Show Your Work tool; “What Does Learning Look Like?” (Heil and Irvine)
Platforms: iPads; Open Leadership’s openness audit on; overview of Show Your Work; photo sharing; Pinterest; portfolios; TED talks; webinars; wikis. See also Blogs; Facebook; Twitter; Videos; YouTube
PLN (personal Learning network) [Twitter-based]
Portfolios: Marianne Abreu sharing his online; replacing your resume with a
Post-Mortem Race to the EDGE! Game
Potts, Amy
Power of Habit (Dhuigg)
Power play information
Poynter.Org
Practice: distortion of knowledge that is detached from; how reflection improves; how teaching others improves
Presentations: collaborative project; Show Your Work via
Problem solving: ask others how they went about; “Code of Conduct” story on getting help for; sharing knowledge on successful
Product development decisions
Professionalism: an aside on public vs. private contributions to definition of; crowdsourcing a definition of; getting help to come up with definition of; Pinterest of webinar about
Profiles: linking blogs back to the contributor’s; linking information to real people with useful; teach people to create useful
Proprietary information
ProPublica
Public: “Code of Conduct” story and contributions from the; considering the value of making things; how Show Your Work can improve perception by the; making more things
R
Raising your profile
Recruitment: David Sinsky’s blogs on self-learning used for; how Showing Your Work helps support
Reflective practice: challenges of engaging in; description and benefits of; RSA Animate style video project blog on “things I wish I did”; student nurse’s example of; three exercises on; tips for successful
Reflective practice exercises: 1: answering basic questions on task; 2: talking it through out loud; 3: printable template
Reid, Brett
Relief operator training: “Key Safety Tip” boxes used as part of; Matt Guyan’s project on; SME (subject matter expert) role in; Work Method Statements (WMS) used in
Remote staff connections
Replacing exciting activities
Reports: on obstacles and how they were overcome; Wenger Value-Creation Story Worksheet used in place of
ReShape
“Resistance by delay” behavior
Resonate (Duarte)
Resumes: Amy Potts’ unique approach to her; creating a portfolio to replace your
Reyes, Mig
Rittle-Johnson, B.
Rohde, Mike
Roles: L&D for filling new; L&D workplace learning; organizing around; SME (subject matter expert) training; start thinking about new organizational
Rowe, M.
RSA Animate style video project blog: day five-write the scripts; day four-record the videos; day one-directions; day six-record the narration; day three-dress rehearsal...sort of; day two-drawings; description and getting started; on practice day; reflections on things I wish I did...
“Running a Hospital” blog (Levy)
S
Safety issues: Alcoa aluminum manufacturer case of; training relief operators and
Samsung
Sangers, Jeroen
SAP
Saylor, M.
Schematic or process plan (SOP)
Schreck, Gina
Self-reported data problem
Serendipity
Serious Comic–Character Development II
Shared bookmarks
SharePoint
Shell
ShoutOut
Show Your Work: ask the right questions to encourage others to; the documentation problem solved by; encouraging others to; evaluating efforts for; evaluating organizational efforts toward; examining the different approaches to; ground rules for; issues to consider for; knowing when it is appropriate to share; leadership example for use of; lessons learned on; long tradition of; make the process observable and linked; “network administrator” barrier to; Open Leadership’s openness audit for; showing work in progress; what to name things challenge; when to start to; why it isn’t all about “information”; worker concerns about. See also Knowledge sharing; Work
“Show Your Work” #1rnchat (June 27, 2013)
Show Your Work approaches: consider the value of making things public; don’t make it too hard; don’t overformalize or overengineer; ground rules for; overview of platforms, templates, and formats; ship it; simplifying a complex story down for a five year old; tips for effective; Wenger Value-Creation Story Worksheet
Show Your Work benefits: the documentation problem solution; for individual workers; organizational; solving the silo problem; for teams
Show Your Work tools & strategies: ask the right questions; case study on encouraging narrating work using Yammer; draw a picture; issues and types of tools to consider for; leadership example for Show Your Work; make the process observable and linked; remember to turn on the recorder; videos; Wenger value-creation story worksheet
Sierra, Kathy
The silo problem
Sinsky, David
“6 AM” blog (Richard Edelman)
“6 Reasons Journalists Should Show Your Work While Learning” (Thompson)
Sketchnoting
The Skethnote Handbook (Rohde)
Skype’s recording experiment
Slemp, Chris
Slide: Ology (Duarte)
SlideShare
Snapshots of working days
Social capital
Social communities: how they leverage information; leveraging people as assets. See also Communities of practice
Social COO case study
Socratic Method
Sproull, L.
Stepper, John
“Sticky notes” tools
Storyboard sketches
Storyboarding a thesis
Storytelling
Stroh, J.
“Study for Terretektorh” (Xenakis)
Suarez, Luis
Subject matter expert (SME)
Sugarcoating information
Supporting serendipity
SurePayroll
Swygert, K.
T
Talking Heads
Taylor, Craig
TayloringIt’s “video stories”
TeacherTube
Teaching: how writing a blog can improve your; learning benefits of; sharing lessons learned from mistakes in
Teaching Channel site: screenshot showing interface of; sharing lessons learned from mistakes on
Team benefits: connecting with remote or scattered members; increased efficiency of; overcoming traditional communication traps
TED talks
Templates
Thesis storyboard
37 Signals
Thompson, Matt
Thorn, Kevin
3M
Time magazine
Tolerating failure
Topiary gardening YouTube videos
Toronto Wildlife Centre
Training: Matt Guyan’s project for relief operator; SME (subject matter expert) role in. See also Learning & Development (L&D)
Training Magazine
Tullis, Brian: on benefits of observable work; collaborative project presentation by; on connecting the dots with Show Your Work; “Next Things Next” blog by; on purpose in work as intrinsic motivation; on showing work around a particular task; on value of naming conventions
Twitter: crowdsourcing by using; getting help from PLN (personal learning network) on; Heidi Matthews’ sharing her takeaway from webinar using; L&D conversations held on; Médicins Sans Frontiès (MSF)/Doctors Without Borders updates through; sharing information through; “Show Your Work” #1rnchat (June 27, 2013) on; as Show Your Work platform; UK Ministry of Justice’s Digital Services blog and use of; voice-to-text tools used on. See also Platforms
U
Uhl, Trish
UK Ministry of Justice’s Digital Services blog
U.S. National Teacher of the Year
UX design prototyping
V
Vanderbilt University study
Videos: Bogush blog on RSA Animate style video project; Gloria Mercer’s cookie-making; on iPad FaceTime function used for coaching; music recordings; Pearl Fryar’s topiary teaching; as Show Your Work tool; TayloringIt’s “video stories”. See also Platforms
Vimeo
Visual design choices
Voice-to-text tools
von Braun, Wernher
W
Wall Street Journal
Washington Post
Wasko, M.
Webinars: L&D “positive deviance”; “network administrator” barrier to Show Your Work; Pinterest of “professionalism”
Wenger, Etienne
Wenger-Trayner, Beverly
Wenger Value-Creation Story Worksheet
Wessling, Sarah Brown
“What Does Learning Look Like?” (Heil and Irvine)
Wikis: Show Your Work posted on; voice-to-text tools used on
Winck, Bruno
Woodruff, Steve
Woodward, Lee
WordPress
Work: ask the right questions about people’s; benefits of observable; extracting learning from; Learning & Development (L&D) used to narrate; narrating L&D; problem of undersharing your. See also Show Your Work
Worker benefits: creating dialogue; establishing credibility and expertise; explaining your thinking helps you learn; getting help and saving time by not reinventing the wheel; improving performance; paying it forward; raising your profile; reflection improves practice; replacing resume with something more meaningful; using Show Your Work as part of your workflow for increased; student nurse’s comments on; teaching others improves practice
Workers: ask the right questions about their work; becoming aware of their real network; creating useful profiles; encouraging them to Show Your Work; evaluating Show Your Work efforts by; knowledge sharing among; profiles of; setting up a Facebook group or wiki for; Show Your Work benefits to; Show Your Work concerns by
Workflow: designing a mobile app; for evolution of a painting; sketchnoting; storyboarding my thesis; two approaches to organizing a conference; two approaches to planning a book. See also Knowledge sharing
Workforce: connecting with remote or scattered; how Show Your Work benefits the entire; problem of undersharing in the; remembering to focus on other than knowledge workers of the; Show Your Work to reduce space between leaders and other; social capital of relationships formed in the
Working out loud
Workplace: handling proprietary information of the; Tayloristic views of communicating in the; variety of Show Your Work applications at the; where to share Show Your Work approach at the; Yammer employees sharing snapshots of their working days and
X
Xenakis, Fonds Iannis
Y
Yammer: case study on encouraging narrating work using; employees sharing snapshots of their working days at; evaluating efforts for emergence of influencers at; new ways of working and communicating at; as Show Your Work tool; video on product development decisions; working out loud practice at
Yammer community
Yipit
YouTube: benefits of sharing by Showing Your Work on; editing tools available on; Gloria Mercer’s cookie-making videos on; knowledge sharing through; L&D “positive deviance” webinar on; less-than-perfect-polished videos on; music recording videos; Pearl Fryar’s topiary teaching videos on; as Show Your Work tool; Skype’s recording experiment posted on; when it isn’t appropriate to Show Your Work on. See also Platforms