- Introduction
- Benefits to Organizations
- Increased Efficiencies
- Overcoming Traditional Organizational Communication Traps
- Learning from Mistakes
- Preserving Institutional Knowledge
- Improving Public Perception and Awareness of Work and Effort
- Better Customer Service
- Reducing Space Between Leaders and Others
- Other Benefits of Showing Work
- Organizational Communication Case Study: Nasa’s Monday Notes
- Benefits to Organizations?
- Workers: What’s In It For You?
- Establishing Credibility/Expertise
- Raising Your Profile
- Improving Performance
- Creating Dialogue
- Getting Help/Saving Time/Not Reinventing The Wheel
- Getting Help: Author’s story
- Getting Help: New Ways of Working and Communicating at Yammer
- Replacing Résumé with Something More Meaningful
- Explaining Your Thinking Helps You Learn
- Teaching Others Improves Practice
- Reflection Improves Practice
- An Aside: Tips for Becoming More Reflective
- Exercise 1
- Exercise 2
- Exercise 3
- Paying it Forward
- Benefits to You
- What Is Knowledge? and Why Do People Share It?
- “This Is How I Do That.”
- Topiaries
- Doctors in Surgery Wearing Google Glass
- Detailed Branching E-Learning Scenario
- Cookies Become A Business
- Making an RSA-Style Video
- “This is What I Do All Day”: Médicins Sans Frontiérs/Doctors Without Borders
- “This is How I Spent This Day”: Designing A Mobile APP
- “This is What I Do”: The Consultant
- “This is How I Decided”: Visual Design Choices
- “This is How I Decided”: Yammer
- “This is What I Did Today”: Attending A Conference
- “This is What I Learned Today”: Attending A Webinar
- “This is How I Learned That”: How I Taught Myself...
- “This is Why I Learned That”: New Employee Onboarding
- “This is How I Learned That”: Using New Web Tools
- “This is How A Government Agency Shows its Work”: The UK Ministry of Justice Digital Services Blog
- “This is How I Created That”: Matt Guyan
- “This is What I Did”: Demofest
- “This is What I Did”: How I Solved A Problem
- “This is What I Did, and Why”: Bruno Winck and UX Design
- “This is How The Collaborative Project Looks”: A Large Aluminum Manufacturer Engages in Narrating Work. Brian Tullis and Joe Crumpler Offer an Example in One of Their Presentations.
- “This is What I Did”: My Portfolio
- “This is What I Can Do”: Résumé
- “Here’s Something From My Work I Think Might Be Useful to Others”: David Byrne
- “What are You Working on Right This Second?”: Snapshots of Working Days
- “Showing Workflow”: 2 Approaches to Organizing A Conference
- “Showing Workflow”: Storyboarding My Thesis
- “Showing Workflow”: The Evolution of A Painting
- “Showing Workflow”: Sketchnoting to Show ... Sketchnoting
- “Showing Workflow”: Two Approaches to Planning A Book
- “Showing Workflow”: Book Layout
- Learning & Development
- How?
- Ship It
- Name Things
- Platforms, Templates, Formats
- How Not to Do it? Don’t Overformalize or Overengineer
- Consider The Value of Making Things Public
- Tools and Strategies
- Video
- Remember to Turn the Recorder On
- Draw a Picture
- Worker Concerns
- Evaluating Efforts
- Wenger Value-Creation Story Worksheet
- Leaders Need to Show Their Work, Too
- Case: The Social Coo
- Be Honest: Are You Ready? What Do You Need to Do?
- What Works? Lessons Learned
- Some Realities
- When?
- Just Do It
- The End
- Ask The Right Questions
- Index
- End User License Agreement
Show Your Work
THE PAYOFFS AND HOW-TO’S OF WORKING OUT LOUD
JANE BOZARTH
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