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Copyright © 2006 Pearson Education, Inc.
All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, write to:
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ISBN 0-13-168740-9
Text printed in the United States on recycled paper at R.R. Donnelley & Sons in Crawfordsville, IN.
First printing, April 2006
Library of Congress Cataloging-in-Publication Data
Zinkgraf, Stephen A. (Stephen Arno), 1948-
Six sigma : the first ninety days / Stephen A. Zinkgraf ; contributors, Daniel M. Kutz ... [et al.].
p. cm.
ISBN 0-13-168740-9 (hardback : alk. paper) 1. Six sigma (Quality control standard) I. Kutz, Daniel M. II. Title.
HD62.15.Z57 2006
658.4’013—dc22
2005036553