OTHER TITLES IN OUR SERVICE SYSTEMS AND

INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors

  • Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
  • Designing Service Processes to Unlock Value by Joy Field
  • Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
  • Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology by Carl M. Chang
  • Service and Service Systems: Provider Challenges and Directions in Unsettled Times by Steve Baron, Philip Hunter-Jones, and Gary Warnaby
  • Service Thinking: The Seven Principles to Discover Innovative Opportunities by Hunter Hastings and Jeff Saperstein
  • Profiting From Services and Solutions: What Product-Centric Firms Need to Know by Valarie A. Zeithaml, Stephen W. Brown and Mary Jo Bitner
  • People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything by Hazim Dahir, Bil Dry, and Carlos Pignataro
  • All Services All the Time: How Business Services Serve Your Business by Doug McDavid
  • Service System Modeling by Ralph Badinelli
  • Obtaining Value from Big Data for Service Delivery by Stephen H. Kaisler and Frank Armour
  • Citizen-Centered Municipal Service Delivery: Harnessing Information Technology to Co-Create Value for Our Communities by Paul R. Messinger

Announcing the Business Expert Press Digital Library

Concise e-books business students need for classroom and research

This book can also be purchased in an e-book collection by your library as

  • a one-time purchase,
  • that is owned forever,
  • allows for simultaneous readers,
  • has no restrictions on printing, and
  • can be downloaded as PDFs from within the library community.

Our digital library collections are a great solution to beat the rising cost of textbooks. E-books can be loaded into their course management systems or onto students’ e-book readers.

The Business Expert Press digital libraries are very affordable, with no obligation to buy in future years. For more information, please visit www.businessexpertpress.com/librarians. To set up a trial in the United States, please email [email protected].

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