OTHER TITLES IN OUR SERVICE SYSTEMS AND
INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors
- Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
- Designing Service Processes to Unlock Value by Joy Field
- Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
- Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology by Carl M. Chang
- Service and Service Systems: Provider Challenges and Directions in Unsettled Times by Steve Baron, Philip Hunter-Jones, and Gary Warnaby
- Service Thinking: The Seven Principles to Discover Innovative Opportunities by Hunter Hastings and Jeff Saperstein
- Profiting From Services and Solutions: What Product-Centric Firms Need to Know by Valarie A. Zeithaml, Stephen W. Brown and Mary Jo Bitner
- People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything by Hazim Dahir, Bil Dry, and Carlos Pignataro
- All Services All the Time: How Business Services Serve Your Business by Doug McDavid
- Service System Modeling by Ralph Badinelli
- Obtaining Value from Big Data for Service Delivery by Stephen H. Kaisler and Frank Armour
- Citizen-Centered Municipal Service Delivery: Harnessing Information Technology to Co-Create Value for Our Communities by Paul R. Messinger
Announcing the Business Expert Press Digital Library
Concise e-books business students need for classroom and research
This book can also be purchased in an e-book collection by your library as
- a one-time purchase,
- that is owned forever,
- allows for simultaneous readers,
- has no restrictions on printing, and
- can be downloaded as PDFs from within the library community.
Our digital library collections are a great solution to beat the rising cost of textbooks. E-books can be loaded into their course management systems or onto students’ e-book readers.
The Business Expert Press digital libraries are very affordable, with no obligation to buy in future years. For more information, please visit www.businessexpertpress.com/librarians. To set up a trial in the United States, please email [email protected].