I would like to acknowledge and thank those who reviewed the working manuscripts for this book. These individuals’ careful review and suggestions helped to make this a much better book than it otherwise would have been.
Reviewers of the second edition manuscript are:
Frank Fair, PhD, distinguished professor emeritus of philosophy, Sam Houston State University
Kenneth Green, PhD, LeMay professor of management, Southern Arkansas University
Stanislaus Solomon, PhD, assistant professor of supply chain management, Sam Houston State University.
Judith Sower, MEd, author and retired educator.
Pamela Zelbst, PhD, PMP, professor of operations management, Director of the Center for Innovation & Technology, and Director of the Sower Business Technology Laboratory at Sam Houston State University
Reviewers of the first edition manuscript are:
Jeremy Bellah, PhD, assistant professor of operations management, Sam Houston State University
Richard Bozeman, Jr., author, inventor, and retired chief of the Propulsion and Power Division Test Facilities at NASA
Cecil Hallum, PhD, coordinator of Statistics Programs, professor of statistics, Sam Houston State University
Valerie Muehsam, PhD, associate dean, associate professor of Business Analysis, College of Business Administration, Sam Houston State University
Keng Lin Soh, senior lecturer of operations management, Universiti Sains Malaysia
Judith Sower, MEd, author and retired educator
Dr. Wai Peng Wong, School of Management, Universiti Sains Malaysia
I would also like to thank Scott Isenberg, executive acquisitions editor, Business Expert Press, for providing me with the opportunity to write this book. I also acknowledge and thank the editorial staff at Business Expert Press for their advice and careful editing of the manuscript.
Additionally I acknowledge the support and encouragement provided to me by my wife, Judy. Without her by my side, this book would not have been written much less have made it to a second edition. I also acknowledge the input and many conversations I have had with my son, Chris, and other working business professionals who have helped keep me grounded in the real world.
Portions of information contained in this book are printed with permission of Minitab Inc. All such material remains the exclusive property and copyright of Minitab Inc. All rights reserved. Some of the illustrations in this book were created using NWA Quality Analyst. My thanks to Minitab, Inc. and Northwest Analytical for granting permission to use this material.