Index

• ABC News stories, 38, 96
• accountability, 41–43, 141–144
• achievement, 9–10
• Achtung Baby (U2), 7
• AES Corporation, 142, 149–150
• aggregate influence, 34–38, 54, 171–172
• Agrium, 148
• Anti-Bullying day (May 4) [United Nations], 97
• argumentativeness, 106–107
• Arrival City (Saunders), 74
• Ashe, Arthur, 83
• Auschwitz Concentration Camp, 120

• Bakke, Dennis, 135, 142, 149–150
• Bay (department store), 49
• BeadforLife (Uganda), 86–87, 162–165, 171
• Beaton, Joanne, 60–62, 68, 139, 141, 149, 165, 170, 177
• Behar, Howard, 43, 89, 99–100, 103, 145, 146
• behavior change, 10–16, 22–24, 169
• beliefs, 20–21, 33–34, 53–54
• Berrett-Koehler’s stepping up online survey, 33
• Blair, Josh, 105
• Blanchard, Jimmy, 57–58
• Block, Peter, 83
• Boeing 737 Max disaster story, 113
• boss watchers, 148–149
• Boston Bruins hockey team, 151
• brain, 28–29, 46–47
• breaking the silence, 108–110
• Bronson, Po, 27
• bullying, 95–97, 103, 104, 130, 165
• bus ride story, 90–91, 170
• busyness excuse, 40–41
• but response, 127

• Cameron, Kim, 119
• Camino de Santiago walk, 175–176
• Campion, Dina, 100, 103
• Canadian Tire story, 101–104, 171
• candle-making business/Canadian Tire story, 102–104, 171
• capacity to work, 67–68
• Capão Redondo (São Paulo, Brazil), 72
• Cardinal, Nancy, 50, 54
• Carlson, Richard, 79
• cattle guard barrier, 52
• CBC News bullying story, 96, 97
• Centers for Disease Control, 96
• Central Kings Rural High School (Nova Scotia, Canada), 95–97
• Chance to Make History, A (Kopp), 6
• change
  • process of creating, 5–9, 19, 28–29, 34–40, 49–50, 53–54, 93, 164–165
  • Stepping Up Continuum focus on seeking, 125–126
  • from victim to initiator by stepping up, 28–29
• City Slickers (movie), 150
• Clorox, 38, 137, 141
• closed-minded/defending, 127–129
• Coca-Cola, 137
• colleagues. See employees
• company culture. See organizational culture
• constraints, 59–62, 64, 67–68
• control freaks story, 109–110
• “controlling parents scale” study, 23–24
• COVID-19 coronavirus pandemic, 11, 151
• Cress, Milo, 80, 81
• Cronkite, Walter, 47
• Crowe, Father Jaime, 72–74, 81, 85
• Cruz de Ferro, 175–176
• culture. See organizational culture
• Curly (City Slickers cowboy character), 150

• Daily Beast, 80
• death of mother, 121
• defending/closed-minded, 127–129
• “Deliberate Practice Spells Success: Why Grittier Competitors Triumph at the National Spelling Bee” (Duckworth), 67
• Delta Air Lines, 143–144
• Dinmore, Guy, 13
• Don’t Sweat the Small Stuff (Carlson), 79
• do something, do anything actions, 71, 75, 77–79, 84–85, 86–88, 91
• Dreher, Diane, 23–24
• Duckworth, Angela, 67
• Dumpster divers story, 155–161, 165, 166, 171, 174
• Dweck, Carol, 26–27, 147

• Economical Insurance, 102, 145
• employees, 63–67, 111–112, 125–132, 146–149
• employee surveys, 23–24, 149–150
• Entwistle, Darren, 140
• Ethiopian Airlines crash, 113
• external forces, 20–22, 121–125, 175

• failure/failing, 20–21, 59, 147–148, 147–149
• families, 23–24, 140–141
• feedback, 127–129
• Feinberg, Mike, 5–9, 50–52, 165, 166, 171
• financial collapse (2008–2009), 112–113, 151
• Fiona’s story, 164
• five jumping jacks, 79, 81
• Five Rows Principle, 2–5
• Five Secrets You Must Discover Before You Die, The (John Izzo), 177
• flexible vs. fixed mindset, 26–28
• Flourish (Seligman), 118
• Floyd, George, 11
• Forum for the Defense of Life (São Paulo, Brazil), 73–74, 76
• Four Seasons, 142
• Frankl, Viktor, 120
• Freud, Sigmund, 120
• Friendship Village community (Uganda), 163
• Frito-Lay’s seat-at-the-table story, 137–138, 149
• Fucito, Silvana, 11–13

• Garcia Elementary (Houston), 8
• George’s story, 130–131
• Gibson, David, 84–85
• Gladwell, Malcolm, 9–10
• Global Medic, 85–86, 91, 172
• Globe and Mail, 72
• Goldstein, Janet, 43
• Gorden, William, 106
• Gray, Peter, 22
• Great Pacific Garbage Patch, 35
• Greenleaf, Robert, 45, 49
• Greenpeace: How a Group of Ecologists, Journalists and Visionaries Changed the World (Weyler), 48
• Grit: The Power of Passion and Perseverance (Duckworth), 67
• Grossette, Jim, 148

• Haiti earthquake, 92–93
• happiness responsibility, 1–2, 64
• Harley-Davidson’s culture, 135–136
• Harriett, 6
• head-up/impact focus, 129–132
• helicopter parent phenomenon, 23–24
• Hibbard, Devin, 162–164, 165, 170–171
• homeless people story, 155–161, 165, 166, 171, 174
• horse training story, 150

• Infante, Dominic, 106–107, 112
• initiators (or innies), 20–29, 121–125, 141–144
• inner city schools, 5–9, 50–52, 54, 136–138, 165, 171
• Inside Job (documentary), 112–113
• internal forces, 20–29, 121–125, 141–144, 175
• Internal Revenue Service scam, 89
• Israely, Jeff, 13
• It’s Not about the Coffee (Behar and Goldstein), 43
• Izzo, Lena, 28

• Jardim Ângela (São Paulo, Brazil), 72–74, 76, 81
• Jardim São Luis (São Paulo, Brazil), 72
• Jeremy and Robin’s story, 41
• Jordan, Ginny, 162
• judging efforts, 147–149

• Kennedy, Robert, 169
• Kent State University, 106
• KIPP (Knowledge Is Power Program), 7–9, 51–52, 136–137, 165, 166, 171
• kissing up myth, 106
• Knauss, Don, 49, 59, 137–138, 141, 149
• Kopp, Wendy, 5–6

• Ladies Home Journal, 38
• LCBO, 49–50
• leaders in action, 61, 96–99, 103–106, 139–140
• Learned Optimism (Seligman), 118
• learning/listening, 127–129
• Leone, Alvaro Pascual, 29
• let someone else do it excuse, 41–43
• Leunig’s Bistro and Café (Burlington, Vermont), 80
• Levin, Dave, 5–9, 50–51, 165, 171
• lights in the theatre study, 16
• LinkedIn’s colleague pet peeves survey, 23–24
• Lion Air crash, 113
• liquor company story, 130–131
• listening/learning, 127–129
• locus of control, 17, 19–26
• love, 57–58
• Lyotier, Ken, 155–161, 165, 166, 171, 174, 177

• Mafia il pizzo (protection money) story, 11–13
• Makowski, Peter, 75–77
• March for Peace and Life (São Paulo, Brazil), 72–73, 74
• marriage, 14–15, 64–65
• Matrix, The (movie), 52
• Matt’s story, 25, 29
• McNeill, Chuck, 95–97, 130
• Mead, Margaret, 33
• Melville, Herman, 46
• Mercy Hospital (Sioux City, Iowa), 75–77, 81, 85
• Me Too era, 110
• Mille’s jewelry, 162
• Mindset: The New Psychology of Success (Dweck), 27–28
• mindsets, 24, 26–29, 147–149
• Moby Dick (Melville), 46
• Morning Edition (National Public Radio), 173
• mother’s death, 121
• Mother Teresa, 155
• Mowat, Farley, 46

• “Naples Fight to Reclaim the Mafia Badlands” (Dinmore), 13
• National Public Radio’s Morning Edition, 173
• national spelling bees, 67
• negativity/passivity, 119
• neighborhood recycling program, 88
• Net Promoter Score, 132
• New York magazine, 27
• NGOs (nongovernmental organizations), 173
• Northrop Grumman, 148–149

• ocean pollution problem, 35–36
• 100/0 thinking, 57–67, 118
• one person matters concept, 169–176
  • aggregate influence extension of the, 34–38, 54, 171–172
• optimism/positivity, 118–121
• organizational culture, 20–21, 128–129, 135–149
• organizations
  • 100/0 thinking in a, 57–67, 118
  • 0/100 thinking in a, 58–59, 62–63, 66, 118
• outies. See victim thinkers (or outies)
• Outliers (Gladwell), 9–10
• overfishing problem, 35
• ownership concept, 135–144

• Paige, Dr., 51–52
• parents, 23–24
• passivity/negativity, 119
• Pauling, Linus, 146
• Pelino, Brigid, 102–103, 145–146
• Peter, Bob, 49–50
• “pink shirt day” movement, 96–97, 165
• Pitts, Jim, 148–149
• plastic pollution problem, 35–36, 54
• plastic straw campaign, 80, 81
• police abuse protests (2020), 11
• pollution, 35–36, 38, 80–81, 88, 155–161
• Positive Leadership (Cameron), 119
• positivity/optimism, 118–121
• power of love, 57–58
• praising efforts, 147–149
• Price, Travis, 95, 96–97, 103, 104, 130, 165
• problem solving, 13–16, 34–38, 54, 169–176
• Procter and Gamble, 137
• Psychology Today website, 22, 23–24
• Pugliese, Ferio, 143–144

• Qantas Airlines, 132–133

• racial injustice protests (2020), 11
• racist jokes story, 114–115
• rationalizing losing, 59
• recycling programs, 38, 88, 155–161, 165, 166, 171, 174, 177
• red zone, 132–133
• responsibility, 1–2, 19, 42–43, 141–144, 147–149
• responsibility ripple, 10–16, 169
• Ritz-Carlton, 111–112, 131, 142
• Rotter, Julian, 19–20
• Rotter’s Scale study (1960 to 2002), 22, 175
• Rutgers University student suicide, 96

• Sameera’s bus ride story, 90–91, 170
• San Giovanni Anti-Racket Association (Naples), 12–13
• Saunders, Doug, 74
• Schultz, Howard, 103
• seat-at-the-table principle, 137–141
• Seligman, Martin, 118
• Servant Leadership, 49
• Shah, Afroz, 36–38, 54
• Sharon’s story, 86
• Shepherd, David, 95, 96–97, 103, 104, 110, 165
• silence, 108–110, 125–126
• Singh, Rahul, 83–86, 91–93, 165, 172, 177
• Singh, Rajbir, 89
• Social Psychological and Personality Science (2010), 67
• societal good, 20–21, 105–106, 150–153, 174
• Sole Foods (Vancouver), 159–160
• speaking up, 105–114, 125–126, 131
• Stanford University, 26
• Stanley Cup finals (2011), 151–152
• Starbucks, 42–43, 99–101, 103, 104, 129–130, 165, 171
• Staten Island greenbelt campaign, 170
• staying quiet, 108–110, 125–126
• stepping up
  • changing your brain and yourself by, 5, 19, 24, 28–29, 88–89, 93
  • societal implications of, 20–21, 105–106, 150–153, 174
• Stepping Up Continuum, 117–133
• stepping up online survey, 33
• Strambi, Lyell, 132
• students, 23–24
• successes, 1–2, 20–21, 67–68, 147–149
• suicide, 90–91, 96, 170
• Synovus (bank), 57–58

• Tagore, Rabindranath, 41
• “Taking on the Mob” (Israely) [Time magazine], 13
• taking ownership, 135–144
• Teach for America, 5–6, 50–51
• teenage suicide, 96
• “tell me more” response, 128
• TELUS (Canada), 60–62, 68, 105, 139, 140, 141, 149, 165, 170, 177
• ten thousand hours of practice, 10
• Teresa, Mother, 155
• Terry, Beth, 38
• “thanks; tell me more” response, 146
• Thompson, Jalen, 11
• Time magazine, 13, 22, 83, 91
• Tolle, Eckhart, 117
• Travelocity hotel reviews, 129
• Tremblay, Williams, 157
• triangle of death (São Paulo, Brazil), 72
• true grit, 67–68
• Twain, Mark, 145
• Twenge, Jean, 22
• type 1 villages initiative, 41

• Uganda, 86–87, 162–165, 171
• UN Conference on Population and Development (Cairo, Egypt), 172–174
• uninvited place challenge, 105
• United Church of Canada minister, 157
• United Nations, 37, 97
• United We Can recycling program, 155–161
• US Military Academy in West Point retention, 67

• Vancouver (Canada), 151–153, 155–161, 165, 166, 171, 174, 177
• verbal aggression, 106–107
• “Victim Nation” cover story (Time magazine), 22
• victim thinkers (or outies), 20–30, 58–59, 121–125
• vision, 49–50, 161–162, 166

• Wakefield, Torkin, 162
• WestJet, 88–89, 136, 142–143
• Weyler, Rex, 45–49, 50, 54, 67–68, 85, 87, 165, 171, 174
• Whale for the Killing, A (Mowat), 46
• whale hunting opposition, 46–49, 50, 54, 67–68, 85, 165, 171, 174
• whistleblowers, 105–106
• Winter Olympics (2010, Vancouver), 151
• Wirth, Timothy, 173
• Wooden, John, 68
• work-life balance, 78, 81, 110

• 0/100 thinking, 58–59, 62–63, 66, 118