CONTENTS
CHAPTER 1 Introduction to Supply Chain Management
What is Supply Chain Management (SCM)?
Supply Chain Leader's Box: Amazon.com
The Boundary-Spanning Nature of SCM
Supply Chain Leader's Box: Dell Computer Corporation
Characteristics of a Competitive Supply Chain
Supply Chain Leader's Box: Wal-Mart
Managerial Insights Box—Outsourcing Innovation: Goldcorp Inc.
Careers in SCM and Professional Organizations
Case Study: McNulty's Muscular Materials (MMM)
CHAPTER 2 Supply Chain Strategy
What is Supply Chain Strategy?
Achieving a Competitive Advantage
Supply Chain Leader's Box: Wal-Mart
Global Insights Box: Toyota Motor Corporation
Building Blocks of Supply Chain Strategy
Managerial Insights Box—Outsourcing Alliances: Li & Fung Ltd.
Supply Chain Leader's Box: Barlean's Organic Oils
Productivity as a Measure of Competitiveness
CHAPTER 3 Network & System Design
Supply Chain Leader's Box—Moving to Process Thinking: LG Electronics
Understanding Processes: Theory of Constraints (TOC)
Integration of Supply Chain Processes
Designing Supply Chain Networks
Managerial Insights Box—Outsourcing Versus In-House: Sony Versus Samsung
Enterprise Resource Planning (ERP)
Case Study: Boca Electronics, LLC
Supply Chain Leader's Box: Gap Inc.
Supply Chain Leader's Box—Accommodating Changing Customer Preferences: PepsiCo
Managerial Insights Box—Understanding the Customer: Keurig Versus Flavia
Global Insights Box—Global Customer Service: Coca-Cola
Managerial Insights Box—Changing the Distribution Channel: Steinway Pianos
CHAPTER 5 Operations Management
What is Operations Management (OM)?
Supply Chain Leader's Box: Wal-Mart
Managerial Insights Box—A New Manufacturing Process: Rapid Manufacturing
Managerial Insights Box: Mazzi's Versus Totino's Pizza
Line Balancing in Product Layouts
Global Insights Box: KUKA Robotics Corp.
Supply Chain Leader's Box—The Expansive Role of Suppliers: Philips Lighting
Global Insights Box—Functional Products Challenge: Global Fast Food Markets
Supply Chain Leader's Box—Innovative Product Challenge: Apple Computer Corp.
Managerial Insights Box—Outsourcing Alliances: Roots
Measuring Sourcing Performance
Case Study: Snedeker Global Cruises
Supply Chain Leader's Box: United Parcel Service (UPS)
Supply Chain Leader's Box: Sysco
Global Insights Box—Rail Service Between China and Europe: “Northeast Passage”
Third-Party Logistics (3PL) Providers
Case Study: Strategic Solutions Inc.
CHAPTER 8 Forecasting & Demand Planning
Managerial Insights Box: Forecasting Beyond Widgets
Global Insights Box—Matching Supply and Demand: World Health Organization (WHO)
Managerial Insights Box: How Information is Transforming Forecasting
Time Series Forecasting Models
Collaborative Forecasting and Demand Planning
Supply Chain Leader's Box—Using Collaborative Technology: Li & Fung
CHAPTER 9 Inventory Management
Basics of Inventory Management
Managerial Insights Box—Service Inventory: Zoots
Supply Chain Leader's Box: John Deere & Company
Independent Versus Dependent Demand
Global Insights Box: Intel Corporation
Managing Supply Chain Inventory
CHAPTER 10 Lean Systems & Six-Sigma Quality
Supply Chain Leader's Box: U.S. Army
Total Quality Management (TQM)
Managerial Insights Box: Lean Tools in the Popular Press
Statistical Quality Control (SQC)
Supply Chain Leader's Box: Intel Corporation
The Lean Six Sigma Supply Chain
Case Study: Buckeye Technologies
CHAPTER 11 Supply Chain Relationship Management
Supply Chain Leader's Box: Proctor & Gamble
Global Insights Box: Coca-Cola in Africa
Managing Conflict and Dispute Resolution
Managerial Insights Box: Commodity Swapping
Negotiation Concepts, Styles and Tactics
Relational Management in Practice
Case Study: Lucid Versus Black Box
CHAPTER 12 Global Supply Chain Management
Global Supply Chain Management
Supply Chain Leader's Box—Challenges of Global Culture: Wal-Mart
Managerial Insights Box: Coca-Cola's China Branding Challenge
Managerial Insights Box—Beyond Cost: BMW
Political and Economic Factors
CHAPTER 13 Sustainable Supply Chain Management
Global Insights Box: The Great Pacific Garbage Patch
Supply Chain Leader's Box: Aracruz Celulose
Evaluating Sustainability in SCM