CONTENTS

PREFACE

CHAPTER 1 Introduction to Supply Chain Management

What is Supply Chain Management (SCM)?

Supply Chain Leader's Box: Amazon.com

The Boundary-Spanning Nature of SCM

The Rise of SCM

Supply Chain Leader's Box: Dell Computer Corporation

Characteristics of a Competitive Supply Chain

Global Insights Box: Zara

Trends in SCM

Supply Chain Leader's Box: Wal-Mart

Managerial Insights Box—Outsourcing Innovation: Goldcorp Inc.

Careers in SCM and Professional Organizations

Chapter Highlights

Key Terms

Discussion Questions

Case Study: McNulty's Muscular Materials (MMM)

Case Questions

References

CHAPTER 2 Supply Chain Strategy

What is Supply Chain Strategy?

Achieving a Competitive Advantage

Supply Chain Leader's Box: Wal-Mart

Global Insights Box: Toyota Motor Corporation

Building Blocks of Supply Chain Strategy

Managerial Insights Box—Outsourcing Alliances: Li & Fung Ltd.

Supply Chain Strategic Design

Supply Chain Leader's Box: Barlean's Organic Oils

Strategic Considerations

Productivity as a Measure of Competitiveness

Chapter Highlights

Key Terms

Discussion Questions

Problems

Case Study: Surplus Styles

Case Questions

References

CHAPTER 3 Network & System Design

The Supply Chain System

Supply Chain Leader's Box—Moving to Process Thinking: LG Electronics

Understanding Processes: Theory of Constraints (TOC)

Integration of Supply Chain Processes

Designing Supply Chain Networks

Managerial Insights Box—Outsourcing Versus In-House: Sony Versus Samsung

Enterprise Resource Planning (ERP)

Chapter Highlights

Key Terms

Discussion Questions

Problems

Case Study: Boca Electronics, LLC

Case Questions

References

CHAPTER 4 Marketing

What is Marketing?

Supply Chain Leader's Box: Gap Inc.

Supply Chain Leader's Box—Accommodating Changing Customer Preferences: PepsiCo

Customer-Driven Supply Chains

Managerial Insights Box—Understanding the Customer: Keurig Versus Flavia

Delivering Value to Customers

Global Insights Box—Global Customer Service: Coca-Cola

Channels of Distribution

Managerial Insights Box—Changing the Distribution Channel: Steinway Pianos

Chapter Highlights

Key Terms

Discussion Questions

Case Study: Gizmo

Case Questions

References

CHAPTER 5 Operations Management

What is Operations Management (OM)?

Supply Chain Leader's Box: Wal-Mart

Product Design

Global Insights Box: Smartcup

Process Design

Managerial Insights Box—A New Manufacturing Process: Rapid Manufacturing

Facility Layout

Managerial Insights Box: Mazzi's Versus Totino's Pizza

Line Balancing in Product Layouts

Process Automation

Global Insights Box: KUKA Robotics Corp.

Chapter Highlights

Key Terms

Discussion Questions

Problems

References

CHAPTER 6 Sourcing

What is Sourcing?

Supply Chain Leader's Box—The Expansive Role of Suppliers: Philips Lighting

The Sourcing Function

Sourcing and SCM

Global Insights Box—Functional Products Challenge: Global Fast Food Markets

Supply Chain Leader's Box—Innovative Product Challenge: Apple Computer Corp.

Managerial Insights Box—Outsourcing Alliances: Roots

Measuring Sourcing Performance

Chapter Highlights

Key Terms

Discussion Questions

Problems

Class Exercise: Toyota

Case Study: Snedeker Global Cruises

Case Questions

References

CHAPTER 7 Logistics

What is Logistics?

Supply Chain Leader's Box: United Parcel Service (UPS)

Logistics Tasks

Transportation

Supply Chain Leader's Box: Sysco

Global Insights Box—Rail Service Between China and Europe: “Northeast Passage”

Warehousing

Third-Party Logistics (3PL) Providers

Chapter Highlights

Key Terms

Discussion Questions

Problems

Case Study: Strategic Solutions Inc.

Case Questions

References

CHAPTER 8 Forecasting & Demand Planning

What is Forecasting?

Managerial Insights Box: Forecasting Beyond Widgets

Global Insights Box—Matching Supply and Demand: World Health Organization (WHO)

The Forecasting Process

Managerial Insights Box: How Information is Transforming Forecasting

Types of Forecasting Methods

Time Series Forecasting Models

Causal Models

Measuring Forecast Accuracy

Collaborative Forecasting and Demand Planning

Supply Chain Leader's Box—Using Collaborative Technology: Li & Fung

Chapter Highlights

Key Terms

Discussion Questions

Problems

Case Study: Speedy Automotive

Case Questions

References

CHAPTER 9 Inventory Management

Basics of Inventory Management

Managerial Insights Box—Service Inventory: Zoots

Supply Chain Leader's Box: John Deere & Company

Inventory Systems

Fixed-Order Quantity Systems

Fixed-Time Period Systems

Independent Versus Dependent Demand

Global Insights Box: Intel Corporation

Managing Supply Chain Inventory

Chapter Highlights

Key Terms

Discussion Questions

Problems

References

CHAPTER 10 Lean Systems & Six-Sigma Quality

What is Lean?

Supply Chain Leader's Box: U.S. Army

Lean Production

Global Insights Box: Elcoteq

Respect for People

Total Quality Management (TQM)

Managerial Insights Box: Lean Tools in the Popular Press

Statistical Quality Control (SQC)

Supply Chain Leader's Box: Intel Corporation

Six Sigma Quality

The Lean Six Sigma Supply Chain

Chapter Highlights

Key Terms

Discussion Questions

Problems

Case Study: Buckeye Technologies

Case Questions

References

CHAPTER 11 Supply Chain Relationship Management

Supply Chain Relationships

Supply Chain Leader's Box: Proctor & Gamble

The Role of Trust

Global Insights Box: Coca-Cola in Africa

Managing Conflict and Dispute Resolution

Managerial Insights Box: Commodity Swapping

Negotiation Concepts, Styles and Tactics

Relational Management in Practice

Chapter Highlights

Key Terms

Discussion Questions

Case Study: Lucid Versus Black Box

Case Questions

References

CHAPTER 12 Global Supply Chain Management

Global Supply Chain Management

Supply Chain Leader's Box—Challenges of Global Culture: Wal-Mart

Global Market Challenges

Managerial Insights Box: Coca-Cola's China Branding Challenge

Global Infrastructure Design

Cost Considerations

Managerial Insights Box—Beyond Cost: BMW

Political and Economic Factors

Chapter Highlights

Key Terms

Discussion Questions

Case Study: Wú's Brew Works

Case Questions

References

CHAPTER 13 Sustainable Supply Chain Management

What is Sustainability?

Global Insights Box: The Great Pacific Garbage Patch

Supply Chain Leader's Box: Aracruz Celulose

Evaluating Sustainability in SCM

Sustainability in Practice

Managerial Insights Box: Carbon Fiber Auto Parts

Chapter Highlights

Key Terms

Discussion Questions

Case Study: Haitian Oil

Case Questions

References

APPENDIX

GLOSSARY

INDEX

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