Copyright © 2010 by Linda Ackerman Anderson and Dean Anderson. All Rights Reserved.

Published by Pfeiffer

An Imprint of Wiley

989 Market Street, San Francisco, CA 94103-1741

www.pfeiffer.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. Th e advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Readers should be aware that Internet websites off ered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

For additional copies/bulk purchases of this book in the U.S. please contact 800-274-4434.

Pfeiffer books and products are available through most bookstores. To contact Pfeiffer directly call our Customer Care Department within the U.S. at 800-274-4434, outside the U.S. at 317-572-3985, fax 317-572-4002, or visit www.pfeiffer.com.

Pfeiffer also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

Library of Congress Cataloging-in-Publication Data

Ackerman-Anderson, Linda S., 1950-

The change leader's roadmap : how to navigate your organization's transformation / Linda S. Ackerman Anderson, Dean Anderson; foreword by Daryl R. Conner. —2nd ed.

p. cm.

Includes bibliographical references and index.

ISBN 978-0-470-64806-3 (pbk.)

1. Leadership. 2. Organizational change. I. Anderson, Dean, 1953- II. Title.

HD57.7.A25 2010

658.4'06—dc22

2010032263

ISBN 978-0-470-64806-3; ISBN 9780470877494 (ebk); ISBN 9780470877920 (ebk);

ISBN 9780470877937 (ebk)

Acquiring Editor: Matt Davis

Production Editor: Joanne Clapp Fullagar

Editorial Assistant: Lindsay Morton

Printed in the United States of America

Director of Development: Kathleen Dolan Davies

Editor: Julie McNamee

Manufacturing Supervisor: Becky Morgan

PB Printing 10 9 8 7 6 5 4 3 2 1