REFERENCES

Office of Government Commerce (2011), “ITIL® Service Strategy,” The Stationery Office (TSO), London, England

Office of Government Commerce (2011), “ITIL® Service Design,” The Stationery Office (TSO), London, England

Office of Government Commerce (2011), “ITIL® Service Transition,” The Stationery Office (TSO), London, England

Office of Government Commerce (2011), “ITIL® Service Operation,” The Stationery Office (TSO), London, England

Office of Government Commerce (2011), “ITIL® Continual Service Improvement,” The Stationery Office (TSO), London, England

John R. Hauser and Gerald M. Katz (1998), “Metrics: You Are What You Measure,” Working Paper, International Center for Research on the Management of Technology, MIT, Cambridge, MA 02142

Jane Chittenden (Lead) 2006, Risk Management Based on M_O_R® A Management Guide, Van Haren Publishing

Peter Brooks, Jan van Bon, and Tieneke (Editors) 2006, Metrics for IT Service Management, Van Haren Publishing, ITSMF

U.S. Department of Commerce National Institute of Standards and Technology, NIST Special Publication 800-53 “Recommended Security Controls for Federal Information Systems and Organizations,” Revision 3, 2009; Priority 1 Controls CM-1, CM-2 (2, 4, 5), CM-3, CM-5 (2, 7), CM-7 (1, 2), CM-8 (1, 2, 3, 4, 6), CM-9, PM-6, SA-6, SA-7, RA-3 (a, b, c, d), RA-5 (a, b, 1, 2, 5, 6), SC-18, SC-26, SI-3 (a, b, 1, 2, 5, 6)

Ted Gaughan, PMP and Toby Gouker, Ph.D., Control Account Manager’s Handbook – An Earned Value Management Best Practice Reference, Fifth Edition 2010, PA&E Global, Mount Airy, MD.

How to Convert VA to Watts and KVA to Kilowatts (2011), Retrieved from http://www.powerstream.com/VA-Watts.htm

A Guide to the Project Management Body of Knowledge (PMBOK®), Fourth Edition, ANSI/PMI 99-001-2008, Project Management Institute, Newton Square, PA, 2008.

Electronic Industries Alliance Standard “EIA-748-A Earned Value Management Systems.” ANSI/EIA-748-A-1998, Approved: May 19, 1998 (Reaffirmed: August 28, 2002), Government Electronics and Information Technology Association Sector of the Electronic Industries Alliance, Arlington, VA, 1998.

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