ACKNOWLEDGEMENTS

We are eternally grateful to Dr. Suzanne Van Hove for her expert counsel and tireless support in preparing this book. Her unparalleled subject matter expertise provided invaluable insights to ensure metric accuracy. Suzanne is a cherished colleague and friend.

Our sincere thanks to Dr. Toby Gouker for his unwavering support. As an accomplished educator and subject matter expert, Toby eagerly shared his knowledge in validating the Information Security Management (ISM) metrics. We are honored by his review of the book.

Special thanks to Sandy Kelly and for her editorial reviews and professional feedback.

We would also like to acknowledge the helpful suggestions received from the following reviewers: Lionel Seaw, principal consultant, Sapience Consulting Pte. Ltd., Chris Evans MBCS DPSM—ITSM specialist, and John Custy, managing consultant, DPSM TM, JPC Group.