- Cover
- Title Page
- Copyright
- About the Author
- Dedication
- Contents
- Preface
- Introduction
- Part I: Insights into the Profession of Business Analysis
- Chapter 1: The Heart of the Matter—An Examination of the Profession of Business Analysis
- Defining Business Analysis
- Codifying Business Analysis
- Certifying Business Analysts
- The Business Analyst Competency Model
- Building a Mature Business Analysis Practice
- The Business Analyst Role: Both Tactical and Strategic
- Business Analysis in Practice
- A Business Analysis Practice Maturity Model
- Collaborative Leadership
- The Business Analyst’s Key Knowledge, Skills, and Competencies
- Building a Capable Business Analyst Workforce
- Positioning the Business Analyst in an Organization
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 2: The Business Analyst’s Strategic Role
- Strategic Planning
- Enterprise Analysis
- Planning and Requirements Elicitation
- Requirements Analysis and Specification
- Requirements Documentation
- Requirements Validation
- Requirements Management
- Managing Changes to Requirements
- Managing Transitional Requirements
- Managing Cultural Changes
- Maintaining and Enhancing the Solution
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 3: The Adaptive Business Analyst
- Agility
- Iteration
- Scalability
- The Recipe for Project Success
- Unavoidable Challenges
- Using Different Management Approaches
- The Best Business Analysis Practices for Low-Complexity Projects
- The Best Business Analysis Practices for Moderately Complex Projects
- The Best Business Analysis Practices for Highly Complex Projects, Programs, and Megaprojects
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 1: The Heart of the Matter—An Examination of the Profession of Business Analysis
- Part II: Unlocking the Secrets of Creative Leadership
- Chapter 4: Creative Leadership: What’s All the Fuss About?
- 21st-Century Leadership
- 21st-Century Organizational Change
- Management versus Leadership: Who Has the Power?
- The Genius of Shared Leadership
- The Business Analyst as Project Leader
- The Business Analyst as Change Agent
- The Business Analyst as Visionary
- The Business Analyst as Credible Leader
- Creative Leadership
- Thinking Outside the Building
- Becoming a Creative Leader
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 5: Fostering Team Creativity: The Business Analyst’s Sweet Spot
- Effective Teams
- The Power of Teams
- The Stages of Team Development
- Leadership Modes through the Stages of Team Development
- Best Team Leadership Practices for the Business Analyst
- Creativity: A Right-Brain Pursuit
- Getting There: From Ad Hoc Group to Working Group to Creative Team
- The Innovation Imperative
- Innovation Is a Team Sport
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 6: Igniting Creativity in Complex Distributed Teams
- What Makes Large, Distributed Teams Complex?
- Fostering Creativity When Leading Distributed Teams
- Great Teams: You’ll Know Them When You See Them
- Decision-Making on Distributed Teams
- Using Virtual Teams as a Strategic Advantage
- Managing Distributed Teams with a Light Touch
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 7: Creativity-Inducing Facilitation
- The Nuts and Bolts of Creative Facilitation
- Facilitated Meetings, Working Sessions, and Workshops
- The Power of the Agenda
- Problem-Solving Methods That Foster Creativity
- First Create, Then Innovate
- Divergent Thinking: Generate Creative Ideas
- Convergent Thinking: Analyze, Refine, Prioritize, Decide—Innovate!
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 8: Creatively Eliciting and Evolving Breakthrough Requirements
- Running Powerful Meetings
- Preparing for a Meeting
- Starting the Meeting
- Facilitating the Meeting
- Facilitating Virtual Meetings
- Tools for Process Improvement Sessions
- Tools for Analysis Sessions
- Question and Answer Sessions
- Evaluating the Meeting
- Closing the Meeting
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 4: Creative Leadership: What’s All the Fuss About?
- Part III: Strategies to Foster Innovation
- Chapter 9: Developing Products for Competitive Advantage
- Chapter 10: Strategies to Foster Innovation
- Standout Companies Have Paved the Way
- Transforming Projects into Hotbeds of Creativity
- Applying Complexity Thinking to Manage Projects
- Fostering a Creative Project Team Environment
- Executing Strategies through Valuable Portfolios
- Establishing Project Support Offices and Centers of Excellence
- Where Is the BA Profession Heading?
- The Living Business Case: A Vehicle for Innovation and Strategy Execution
- Putting It All Together: What Does This Mean to the Business Analyst?
- Chapter 11: Communication and Political Management Strategies to Enable Innovation
- Part IV: Innovation-Driven Business Practices
- Chapter 12: How Capable Do Business Analysts Need to Be to Ignite Creativity?
- Chapter 13: Building a Mature, Innovation-Driven Business Analysis Practice
- Chapter 14: Innovation-Driven Portfolio Management
- Strategic Planning
- Portfolio Management Based on Innovation and Value
- Portfolio Management Activities
- A Benefit of Portfolio Management: Strategically Aligned Teams
- Decision-Making Methodology for Project Selection
- The Role of the Enterprise Project Management Office/Center of Excellence in Portfolio Management
- Executive Seminar
- Planning for the Implementation of Portfolio Management
- Portfolio Assessment and Prioritization
- Putting It All Together: What Does This Mean for the Business Analyst?
- Chapter 15: The Business Analysis Center of Excellence: The Cornerstone of Business Transformation and Innovation
- How Companies Are Using Centers of Excellence
- The Scope of the BACOE
- The Innovation-Driven BACOE
- BACOE Organizational Alignment Considerations
- BACOE Organizational Maturity Considerations
- BACOE Implementation Considerations
- BACOE Implementation Best Practices
- Putting It All Together: What Does This Mean for the Business Analyst?
- Suggested Reading
- Index
The Enterprise
Business Analyst
DEVELOPING CREATIVE SOLUTIONS
TO COMPLEX BUSINESS PROBLEMS
KATHLEEN B. HASS, PMP
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