In Chapter 1, we first look into the building blocks of the business analysis profession that have taken hold around the world, as well as the nature of the business analyst role.

In Chapter 2, we examine the subtle and not-so-subtle ways the business analyst’s activities change as she transitions from strategic activities to more tactical project-focused activities throughout the life of a project.

In Chapter 3, we scrutinize the emerging understanding of business and project complexity and look at how the business analyst adapts her leadership style and methods as projects become more complex.