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Part 3. Handling Sensitive Issues: Courtesy and Building Trust
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Part 3. Handling Sensitive Issues: Courtesy and Building Trust
by Beverly Langford
The Etiquette Edge, 2nd Edition
Cover
Half title
Title
Contents
Introduction: The Case for Courtesy
Part 1. Everyday Courtesy as a Success Factor
1. Manners in the Twenty-First Century
2. Credibility: Creating It and Keeping It
3. Develop Your Gratitude Attitude: Say “Thank You” and Mean It
4. Are Your Nonverbal Messages Telling on You?
5. What the $%#*!& Is Going on Here?
6. Tell Me Less: Some Things Are Better Left Unsaid
7. Giving Genuine Compliments That Count
8. Improving Your Listening Skills
9. Being Smart About Smartphones and Other Devices
10. Using Social Media to Make—Not Break—Your Career
11. Travel Courtesy: Don’t Leave Home Without It
Part 2. Best Behaviors at Work: Interacting with Bosses and Peers
12. Terror on Both Sides of the Desk: Relieving Interview Stress
13. The New Job: Getting Started on the Right Foot
14. Office Space: Make Working Together More Enjoyable and Productive
15. Getting Along with Your Manager: Spotting and Solving Personality Problems
16. How to Speak So Your Boss Will Listen
17. E-mail: Think Before You Send
18. Using Your Phone Most Productively
19. Dress Code Confusion
20. Mastering the Art of Meetings
21. When Meetings Go Virtual
22. How to Leave a Job: Making a Graceful Exit
23. Refuse to Schmooze and You Lose: Cultivating the Social Side of Business
24. Let’s Do Lunch: Dining Your Way to Success
25. Getting Noticed—Without Becoming Notorious
26. He Said, She Said: When the Gender Gap Seems as Wide as the Grand Canyon
27. Citizenship in the Global Village
Part 3. Handling Sensitive Issues: Courtesy and Building Trust
28. Loving Your Enemies: Coping with the Price of Success
29. When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal
30. Dealing with a Bully Boss
31. Dealing with Negative Coworkers
32. Silence Is Not a Virtue: How to Complain Without Carping
33. An Apology Is in Order: Repairing the Damage with a Sincere Response
34. Delivering Unwelcome Information Without Damaging Relationships
35. Confronting with Courtesy: Preserving Relationships While Resolving Differences
36. When the Worst Happens: Dealing with Tragedy, Illness, and Death
37. Putting It All Together: Creating and Maintaining Your Personal Brand
A Final Word
Acknowledgments
Bibliography
Index
Free Sample Chapter from Make your Contacts Count by Anne Baber and Lynne Waymon
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Copyright
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27. Citizenship in the Global Village
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28. Loving Your Enemies: Coping with the Price of Success
PART 3
Handling Sensitive Issues: Courtesy and Building Trust
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