Index

  • A
  • Accountability, progress reporting (usage), 162–163
  • Acknowledgment validation, 46
  • Advice, feedback (contrast), 125
  • After-action review template, manager usage, 79
  • Agility, feedback loops (usage), 163
  • Alignment
    • creation, Linkup (usage), 55–56
    • ensuring, 207
  • Allen, David, 152
  • Amygdala hijacking, 72
  • Anxiety, presence, 171–172
  • Appointments/deadlines, 152
  • Ariely, Dan, 147
  • Ask Me Anything (AMA) sessions, 232–233
  • Authentic questions, asking, 108
  • Autonomy
    • brain craving, 171–177
    • diagnosis/increase, 172–176
    • enabling, Linkups (usage), 56
    • peripheral autonomy, 176
    • presence, 171–172
    • questions, sample, 176–177
    • satisfaction, addition process, 172
  • B
  • Banana Principle, usage, 267–268
  • Because, power, 57–58
  • Behavior
    • blur words conversion, 118
    • capture, Deblurring (usage), 117
    • observation, 244
  • Behavior (Q-BIQ method component), 116–119, 244
  • Behavioral cues, creation (Refreeze phase tool), 271–272
  • Behavioral units. See Core behavioral units
  • Benefit linkup, 58
  • Benson-Henry Institute for Mind Body Medicine (exercise), 66–67
  • Biases, impact, 33–34
  • Big picture thinking time/place, designation, 73
  • Blurry feedback/praise, usage, 33
  • Blur words
  • Body language, impact, 188–189
  • Brain cravings, 165
  • Brewer, Marilynn, 187
  • Bucket Method, usage, 149–150, 158
  • Business needs
    • mismatch, 290
  • Business needs, identification, 281–285
  • Buy-in (obtaining)
    • confidence level, 92
    • Linkups, usage, 57–58
  • C
  • Cadence, creation, 297–298
  • Calendar blocking, usage, 147
  • CAMPS. See Certainty Autonomy Meaning Progress Social inclusion
  • Capability, absence, 290–291
  • Capability gap, 285–286
  • Capability map
    • draft, creation, 283
    • gap analysis, equivalence, 284
    • sharing, 285
  • Capability mapping, 281–285
  • Care statement, 45
  • Certainty (brain craving), 166–171
    • diagnosis/increase, 167–171
    • questions, sample, 170
  • Certainty Autonomy Meaning Progress Social inclusion (CAMPS), 165, 192
    • listening tour (unfreeze phase tool), 255–260, 273
      • extension, 268
      • insights, application, 267
      • questions, sample, 257
    • stakeholder needs, 265–266
  • Change
    • change phase, 263, 265–269
      • tools, 266–269
    • curve, 266
    • Do-Over, 258–259
      • necessity, absence, 263, 274–275
    • initiative, example, 252–253
    • leading, 252
      • skills, 91
    • My Lab Report, 276–277
    • My Learning Tracker, 277
    • normalcy, retention, 273, 275–276
    • normalization, 273
    • phases, 253–254
    • pitch, 261
    • Practice Station, 264–265, 269
    • versions, 255, 258–259, 263, 274–275
  • Checklist, creation, 271
  • Checklist Manifesto, The (Gawande), 271
  • Clarity (creation), playbacks (usage), 20
  • Closed Loop Culture, creation, 153–154, 158
  • Coaching
    • Conundrum, Complaint, Confidence, Completion (4Cs), 95–96
    • deblurring, 94
    • defining, 94
    • moments, observation, 95–96
    • next steps coaching questions, 101–102
    • obstacles coaching questions, 99–100
    • options coaching questions, 100–101
    • problems, 95
    • Q-step, 105
    • Success coaching questions, 98–99
    • Success, Obstacles, Options, and Next steps (SOON) Funnel, 96–105
    • time, absence, 107–108
  • Coaching skills, 90, 94
    • development, 94–95
    • Do-Over, 103–104
    • My Lab Report, 109–110
    • My Learning Tracker, 110
    • Practice Station, 102–103, 105–106, 108–109
    • versions, 97–98, 103–104
  • Cohen, Jordan, 268
  • Commitment (catalyzing), Q-stepping (usage), 11
  • Complaint, 95–96
  • Completion, 95–96, 185
  • Compliance, improvement, 57
  • Conference, planning, 55–56
  • Confidence, 95–96
  • Conflict resolution, 112
    • pausing, usage, 68–69
  • Consistency (certainty-building tactic), 166
  • Consistent Capture System (CCS), 151–154, 157, 158, 182
  • Content playback, 21
  • Conundrum, Complaint, Confidence, Completion (4Cs), 95–96, 183
  • Conversation template, co-creation (certainty-building tactic), 166
  • Core behavioral units (core BUs), 2, 301–302
  • Core skills, 90, 281
  • Course corrections, 243–244
  • Criticism, reduction, 128–129
  • Cross-function project, team (impact), 92
  • Cross-pollinate (Explore meeting tool), 238–239
  • Cummings, Stephen, 272
  • Current state, question (answering), 282
  • D
  • DACI. See Driver Approver Consultants Informed
  • Deblur, 2, 30
    • Do-Over, 35–36, 38
    • My Lab Report, 39
    • My Learning Tracker, 40
    • Practice Station, 31–32, 34
    • usage, 139
    • versions, 35–38
  • Deblurring
    • definitions, 32
    • manager benefits, reasons, 32–34
    • questions, 31
    • usage, 117
  • Debrief, excerpt, 78
  • Deception quadrant, 146
  • Deci, Edward, 165
  • Decision making (improvement), deblurring (usage), 33–34
  • Decision, validating, 107
  • Delegating, 53, 61
  • Demarcate extraction, 83
  • Development expectations, setting, 297
  • Dewey, John, 79
  • Distractions, 155
  • Driver Approver Consultants Informed (DACI) Model, Deblurring, 240–241
  • Dunning-Kruger effect, 82–83
  • E
  • Early wins, planning (Change phase tool), 268–269
  • Education Experience Exposure to role models (3Es) Model, 291–294
  • Effective one-on-ones, 281
  • Einstein, Albert, 151
  • Eisenberger, Naomi, 186
  • Employee retention
    • increase, validations (usage), 47–48
    • prediction, engagement survey questions (usage), 48
  • End Of Day (EOD), term (usage), 33
  • End-user impact, motivator/feedback, 120
  • Engagement
    • factors, 165
    • survey questions, usage, 48
  • Existential vacuum, 177
  • Expectations, Deblurring, 290
  • Experience, 294
  • Explore
    • meeting purpose, 231
    • meeting tools, 235–239
  • Exposure. See Roles
  • Extract, 3, 78
    • lessons, 216
    • My Lab Report, 87
    • My Learning Tracker, 88
    • Practice Stations, 84–86
    • versions, 80–81
  • Extracting process, visualization, 78–79
  • Extraction types, 83
  • F
  • Feedback
    • advice, contrast, 125
    • culture, building, 112, 128–130
    • defining, 112–113
    • delivery, requirements, 114
    • examples, 120
    • giving, 53, 61, 91, 112, 179
      • quality, 113–125
    • importance, reasons, 112–113
    • improvement, deblurring (usage), 33
    • loops
      • establishment, 272
      • usage, 163
    • pull for feedback extraction, 83
    • pulling, 81–82, 129
    • question/Pause, usage, 121–122
    • receiving, 112, 125–126
    • receptivity, Micro-Yes question (usage), 115–116
    • sandwiching, avoidance, 118–119
    • third-party feedback, delivery, 119
    • touchpoints, creation, 130
    • two-way conversation, 121
  • Feedback skills, 90, 112
    • My Lab Report, 131
    • My Learning Tracker, 131
    • Practice Stations, 112, 117–118, 122–123, 127–128
    • versions, 113–114, 124
  • Feelings
    • playback, 21
    • question, 44
  • Fight-or-flight mode, 72
  • Fires quadrant, 146
  • Focus, 154–159, 178
    • productivity challenge/symptoms, 136
    • tools, 154–157
  • Framing linkup, 58
  • Frankl, Viktor, 177
  • Future, attention, 199
  • Future state, question (answering), 283
  • G
  • Gap analysis, 200–205, 217, 219
    • absence, 201
    • capability map, equivalence, 284
    • checkpoints, setup, 203
    • habit, 205
    • Pausing, 202
  • Gap conversation, 290–291
  • Gawande, Atul, 261
  • Giant nostril frame, 189
  • Goal
    • Deblurring, 182
    • juggling, 209
    • setting, 61
    • uncertainty area, 168
  • Goleman, Daniel, 72
  • Gottman, John, 68
  • H
  • Habits, links, 271
  • Head statement, 261, 262
  • Heart rate, acceleration, 68
  • Heart statement, 261–262
  • Heen, Sheila, 126
  • High leverage development, 289–291
  • Honk urge, labeling, 12, 72
  • I
  • Idea quotas (Explore meeting tool), 237
  • If-thens, 158
    • co-creation, 154–156
    • power, usage, 271
  • Impact (Q-BIQ method component), 119–121, 244
  • Impact/feasibility map (Narrow meeting tool), 241–242
  • Impact linkup, 58
  • Impact statement, usage, 244
  • Implicit Linkup, 207
  • Inclusive planning, 217–219, 228
    • grid, 217
    • habit, development, 219
    • Practice Station, 218–219
  • Incompetence, appearance, 107
  • Individual development needs, 285–286
  • Individual Development Plans (IDPs), 291–294
    • answers, sample, 292
  • Individual needs
    • identification, 285–289
    • mismatch, 290
  • Inform
    • meeting purpose, 231
    • meeting tools, 232–235
  • Information, processing levels, 44
  • Innovation as Usual (Miller/Wedell-Wedellsborg), 238
  • Innovation (sparking), pausing (usage), 67–68
  • Innovative thinking, team production, 68
  • Instant gratification, craving (push-pull), 12
  • Investments quadrant, 146
  • J
  • J-curve, 266–267
  • Job loss, miscommunication (impact), 20
  • Job satisfaction, increase, 171
  • Job security, uncertainty area, 168
  • Judgment, deferral (Explore meeting tool), 236–237
  • K
  • Kanban board, 164
  • Kanban System, usage, 157, 158
  • Kanter, Rosabeth Moss, 266
  • Klein, Gary, 83
  • Kübler-Ross, Elisabeth, 266
  • M
  • Macro pauses, 71, 73
  • Managers
    • after-action review template, 79
    • deblurring benefits, reasons, 32–34
    • effectiveness, Q-stepping (usage), 10–1210
    • improvement
      • example, 302
      • validation, usage, 46–48
    • leveraging ability, 92
    • Linkup, importance, 55–58
    • pausing, importance, 67–68
    • positive impact, playbacks (usage), 20–21
    • questions, asking, 11
  • Meadow, Arnold, 236
  • Meaning, 226–227
    • addition process, 177–178
    • brain craving, 165, 177
    • diagnosis/increase, 178–181
    • questions, sample, 181
  • Meetings
    • agenda, sample, 227–228
    • facilitation, 112
    • purposes, 231
    • starting/stopping, timeliness, 141–142, 158
  • Meetings mastery, 224
    • 4P Opener, 225–231
    • course corrections, 243–244
    • Do-Over, 246–247
    • My Lab Report, 248
    • My Learning Tracker, 249
    • Practice Station, 238, 241, 244–245
    • skills, 91
    • versions, 225, 229, 246–247
  • Mere-exposure effect, 162
  • Meso pauses, 71, 73
  • Message, meaning, 44
  • Me versus you mindset, 243
  • Micro pauses, 71, 73
  • Micro-Yes questions
    • examples, 119–120
    • usage, 115–116
  • Miller, Paddy, 238
  • Miscommunication
    • avoidance, 122
    • clarity, 207
    • impact, 20
    • prevention, deblurring (usage), 32–33
  • Mistakes, making, 78
  • Misunderstandings (catching), playbacks (usage), 20
  • Most Important Things (MITs)
  • Motivation, kick-starting, 156
  • Motivators, defining, 120
  • N
  • “Name it to tame it,” 12
  • Narrow
    • meeting purpose, 231
    • meeting tools, 239–243
  • Needs playback, 21
  • Newton, Isaac, 67
  • Next steps coaching questions, 101–102
  • No agenda, no attenda rule, company-wide adoption, 227
  • Normalizing statement, 45
  • Notes, usage, 152
  • O
  • Obstacles coaching questions, 99–100
  • Onboarding conversion, 61
  • One-on-ones. See Effective one-on-ones
    • agenda template, 192–193
    • autonomy satisfaction, diagnosis/satisfaction, 172–176
    • meaning, diagnosis/increase, 178–181
    • progress, diagnosis/increase, 183–185
    • social inclusion, diagnosis/increase, 189–191
    • usage, 179
  • One-on-one structure
    • autonomy satisfaction, addition process, 172
    • certainty, addition process, 166–171
    • meaning, addition process, 177–178
    • progress, addition process, 182–183
    • usage, 188–189
  • Open loops, 151
  • Optimal Distinctiveness, 187–188
  • Options coaching questions, 100–101
  • Opt outs, Validate, 228–229
  • Organization, 151–154
    • productivity challenge/symptoms, 136
    • tools, 151–154
  • Ornish, Dean, 260
  • Oscillation competence, 67
  • Outcome linkup, 58
  • Overall linkup, 58
  • Overcommunication (Refreeze phase tool), 270–271
  • P
  • Pacific Power and Light (PP&L), employee problems, 237, 239
  • Parnes, Sidney, 236
  • Passion linkup, 58
  • Pause, 2, 66
    • Do-Over, 70
    • My Lab Report, 74–75
    • My Learning Tracker, 75
    • Practice Station, 74
    • samples, 73
    • types, 71
    • versions, 69–70
  • Pausing
    • amygdala hijacking, 72
    • goal, 260
    • importance, 67–69
  • People development, 280–281
    • Do-Over, 295–296
    • My Lab Report, 299
    • My Learning Tracker, 300
    • Practice Station, 283, 287–288
    • skills, 91
    • versions, 281–282, 284–285, 295–296
  • People skills (development), Q-stepping (usage), 10
  • Peripheral autonomy, 176
  • Peripheral vision, narrowing, 68
  • Personal benefit, 226–227
  • Personal growth, motivator/feedback, 120
  • Personal Interpersonal Organizational (3 Lenses Model), 210
  • Person messages, deliberateness, 45
  • Phatic communication, 188
  • Planning fallacy, 142
  • Plan, simplification (change phase tool), 266–268
  • Playback, 2, 18
    • benefits, 21
    • Do-Over, 19, 24, 25–26
    • feedback receiving step, 126
    • My Lab Report, 26–27
    • My Learning Tracker, 27
    • opportunities, spotting, 24
    • Practice Station, 22
    • pull, 22
    • types, 21–22
    • usage, 139
    • versions, 18–19, 23–26
  • Pomodoro Technique, usage, 156, 158
  • Praise, offering, 128–129
  • Pre-mortem extraction, 83, 216
  • Priorities, uncertainty area, 168
  • Prioritization, 144–150
    • productivity challenge/symptoms, 135
    • questions, asking, 150
    • tools, 145–150
  • Problem diagnosis, Q-stepping (usage), 10
  • Problem-solving skill, acceleration, 10, 20
  • Process, 227
    • suggestion, usage, 244
  • Product, 226
    • market fit, 286
  • Productivity
    • challenge/symptoms, 135–136
    • creation, pausing (usage), 67
    • problems (root cause), identification (Pausing usage), 136–137
  • Productivity skills, 91, 134
    • Do-Over, 137–138
      • necessity, absence, 148
    • My Lab Report, 159
    • My Learning Tracker, 160
    • Practice Stations, 136, 158
    • versions, 134–135, 137–138
  • Progress, 226
    • addition process, 182–183
    • brain craving, 165, 182–186
    • demarcation/tracking, 298
    • diagnosis/increase, 183–185
    • questions, sample, 185
    • reporting, usage, 162–163
    • task-based progress, 184
    • updates, giving, 179
  • Pros, Cons, and Mitigations (Narrow meeting tool), 243
  • Prospective hindsight, practice, 216
  • Public praise, ease, 130
  • Pull for feedback extraction, 83
  • Purpose, 226
    • expectations, 177–178
  • Purpose Product Personal benefit Process
    • Practice Station, 230
  • Purpose Product Personal benefit Process (4P) Opener, 225–231
    • Do-Over, 229
    • usage, 229–231
  • Q
  • Q-step, 2, 6
    • Do-Over, 9
    • feedback receiving step, 126
    • habit, 239
    • My Lab Report, 14
    • My Learning Tracker, 15
    • Practice Station, 12
    • Q&A, 107–108
    • usage, 139
    • versions, 7–10
  • Q-storm (Inform meeting tool), 232–233
  • Q-storming sessions, 233
  • Quadrant Method, 158
    • usage, 145–148
    • version, 146
  • Quality/quantity, questioning, 6
  • Question (Q-BIQ method component), 115–116, 121–122, 244
  • Question, Behavior, Impact, Question (Q-BIQ) method, components, 114–125
  • R
  • Recharge quadrant, 146
  • Recognition, usage, 34
  • Reflect and apply extraction, 83
  • Refreeze (change phase), 253, 269–272
    • tools, 270–272
  • Relationship longevity, predictors, 68
  • Request, making, 53, 61
  • Resolution, SOON Funnel (usage), 97
  • Resources, uncertainty area, 168
  • Retros, scheduling, 130
  • Ritual (certainty-building tactic), 167
  • Rogelberg, Steven, 141
  • Roles
    • role models, exposure, 294
    • rotation (Inform meeting tool), 234–235
    • uncertainty area, 168
  • Rorschach Test, 30
  • Round-robins (Inform meeting tool), 233–234
  • “Rowing in the same direction” analogy, 56
  • Ryan, Richard, 165
  • S
  • Self-interruptions, 154
  • Shatz, Carla, 265
  • Signal-setting action, 129
  • Situation, complexities (consideration), 199, 209–210
  • Slushiness, 272–276, 290
  • Small talk, usage, 188
  • Social break, taking, 73
  • Social inclusion
    • brain craving, 165, 186–191
    • building process, one-on-one structure (usage), 188–189
    • diagnosis/increase, 189–191
    • questions, sample, 191
    • requirement, 187
  • Split-track playback, 21
  • Spreading activation, 20
  • Stone, Douglas, 126
  • Strategic thinking, 198
    • Deblurring, 198–199
    • Do-Over, 201–202, 208, 212–213
    • habits, 199
    • metrics, usage, 203
    • mistakes, 92
    • My Lab Report, 220
    • My Learning Tracker, 221
    • Practice Station, 204, 213–216, 218–219
    • skills, 91
    • versions, 200–202, 205–206, 211–213
  • Stress
    • levels, increase, 68
    • reduction, validation (usage), 46
  • Success coaching questions, 98–99
    • sample, 99
  • Success, Obstacles, Options, and Next steps (SOON) Funnel, 96–105, 183
  • Success/obstacles, problem, 99
  • Sunstein, Cass, 271
  • T
  • Task-boxing, 184
  • Task box, sample, 184
  • Task component, visualization, 184
  • Team
    • engagement, characteristics, 164
    • huddles, 234
    • meetings, 164
    • members
      • answers, absence, 107
      • leading, 235
      • support/pressure, 293
    • productivity, 140
    • support, motivator/feedback, 120
    • transitions, 190
  • Telling mode, 106
  • Thaler, Richard, 271
  • Thanks validation, 46
  • Theme, development, 297–298
  • Third-party feedback, delivery, 119
  • Time
    • audit, conducting, 142–144, 157, 158
    • awareness (productivity challenge/symptoms), 135, 139–144
      • tools, 139–142
    • language, usage, 139–141, 158
    • tracking, benefits-144, 143
  • Tipping point skills, 90
  • To-do items, 152
  • Training, 78
  • Triangulation trap, 119
  • Trust building
    • playbacks, usage, 21
    • validation, usage, 46–47
  • Trust, mere-exposure effect, 162
  • Tzu, Lao, 234–235
  • U
  • Uncertainty, presence, 171–172
  • Unconscious incompetence, 82–83
  • Unfreeze (change phase), 253, 254–266
    • tools, 255–265
  • Unintended consequences (UC) Checks, 214–217, 219
    • Practice Station, 215–216
    • usage, 218
  • Urgency statement, 261, 263
  • Us versus the problem mindset, 243
  • V
  • Validate, 2, 42
    • Do-Over, 43
    • My Lab Report, 48–49
    • My Learning Tracker, 49
    • Practice Station, 44–45, 47
    • situation, 45
    • types, 45–46
    • versions, 42–43
  • Validation
    • statements, 126, 261
    • usage, 46–48
      • resistance, 48
  • Venn Zone, 289–291, 297
  • Vision statement
    • crafting (Unfreeze phase tool), 260–265, 273
    • purpose, 265
  • W
  • Warm, deblurring definitions, 32
  • Wedell-Wedellsborg, Thomas, 238
  • Weekends, vacation days (equivalence), 73
  • Why question, impact, 58
  • Wins
    • demarcation, Pausing (usage), 183
    • early wins, planning (Change phase tool), 268–269
  • Work, focus, 52
  • Y
  • Yes rate, increase, 57–58
  • Z
  • Zajonc, Robert, 162
  • Zeigarnik, Bluma, 151–154
  • Zoom Out
    • conversation, 285–289
    • questions, 288
  • Zoom Out Guide, 286–287
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