Start with the customer in mind.
Define and communicate the mission and vision.
Synthesize an integrative operating model.
Identify metrics that matter.
Pivot or persevere.
I describe each of the concepts and their practical implementation, and I review examples of how each of these concepts applies at an enterprise level. I analyze successful implementations and discuss the danger of “doing” lean vs. applying values and principles to versatile and complex business environments.
As you’ll see, along my journey to implement lean in the enterprise, I ran into challenges. What I read made sense; however, the actual implementation told a different story and I had to unlearn and then relearn some concepts to make the concepts stick.
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