From its earliest roots, communication has focused on sender and recipient having some common understanding of the information flowing between them. This means focusing not only on what you are broadcasting but also on what the other person is receiving. Too many times in business we default to thinking about communication from an outbound perspective (what we want to tell someone) instead of from an inbound perspective (what the recipient expects). I've seen plenty of reports, presentations, surveys, status reports, and just about any other type of communication go bust because the sender of the information didn't take the time to understand what the recipients were interested in, how they liked to receive information, and what was being asked of them.
In my career I have learned many lessons the hard way about understanding my recipient's communication preferences. Whether it was inappropriate drop-ins, written versus verbal communication, or raising issues to the wrong person, I've seemed to make just about every mistake you can make. After licking my wounds, I've learned to accept the mistakes as gems and understand how to better read my recipient when it comes to communication preferences.
Some of the most effective communicators I have worked with throughout my career were outstanding at understanding the following:
Implementing and tailoring your communication method to your recipient can go a long way toward saving you countless hours of frustration and anxiety. For example, one of my favorite managers (and mentors) at Microsoft had a very distinct communication style:
When I started working for this manager, I quickly picked up on his communication style. Through subsequent interactions (and making a few mistakes), I adapted my style to his and zeroed in on the right communication approach. Throughout my duration with him, we had an outstanding working relationship, which all started with my understanding his communication idiosyncrasies and tailoring my style to meet his needs.
What if you don't know your recipient's preferences? Try some of these ideas:
Take a little time up front to understand the communication preferences of those you interact with on a regular basis. Be proactive about asking about preferences, observing communication styles, and getting coaching from others. You'll find that you will get more done in less time, you'll reduce your frustration level, and you'll ensure that your point gets across more effectively.
Take a little time to understand the communication preferences of those you interact with on a regular basis.
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