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by Andrew Miller
The Unified Theory of Profitability
Cover
Half Title Page
Title Page
Copyright Page
Contents
Acknowledgments
Introduction
The Foundations of Profitability
Chapter 1 Why True Profit™ Is Like Unmined Gold
Chapter 2 Developing a Low Center of Gravity
Chapter 3 Creating Your Hydraulic Profit Jack
Profitability Category #1–E Equals MC squared
Chapter 4 Creating Growth Through Your Best Customers
Chapter 5 Eliminating Zero-Margin and Low-Margin Products and Services
Chapter 6 Transitioning Your Worst Customers to High-Margin Products and Services.
Chapter 7 Implementing Customer Retention Strategies on the FrontLines.
Profitability Category #2–Maximizing Power at the Point of Attack
Chapter 8 Empowering and Engaging Different Types of Employees to Grow the Business.
Chapter 9 The Champagne Pyramid Concept.
Chapter 10 Setting the Right Expectations and Measuring Performance.
Chapter 11 Determining Your Appropriate Turnover Rate.
Profitability Category #3–Doing the High Jump, Not the Limbo
Chapter 12 Increasing the Quality of Your Ideas.
Chapter 13 Are You Innovative or Opportunistic?
Chapter 14 Identifying Your One Priority
Chapter 15 Prioritizing to Maximize the Financial Impact of Your Best Ideas
Profitability Category #4–Taking Procurement out of the Basement
Chapter 16 Turning Procurement Operations into a Revenue Generator.
Chapter 17 Managing Supplier Relationships and Service Levels Effectively to Increase Profits.
Profitability Category #5–The TAO of Cost Minimization
Chapter 18 Minimizing Theft, Absenteeism, and Obsolescence in Your Organization.
Profitability Category #6–Supply Chain Optimization
Chapter 19 Profiting from Returns, Defects, and Waste.
Chapter 20 Leveraging Your Supply Chain to Generate Profits.
Chapter 21 Reducing the Number of Touch Points in Your Supply Chain.
Chapter 22 Lowering Inventory by Anticipating Demand.
Profitability Category #7–Operational Excellence
Chapter 23 Finding Profit Increases in Areas You Don’t Normally Look.
Chapter 24 Under-Promising and Not Over-Delivering.
Chapter 25 Operational Transparency
Chapter 26 Leveraging Technology to Achieve Your One Priority.
Chapter 27 On Boarding New Customers More Quickly.
Profitability Category #8–Your Crystal Ball
Chapter 28 Shining Up Your Crystal Ball
Final Thoughts: Pursuing Excellence, not Perfection
Index
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