Citations

Prologue: The Crystal Ball

¹Allan Alter, “The Changing role of the CIO,” CIO Insight (5 April 2005). http://www.cioinsight.com/c/a/Research/The-Changing-Role-of-the-CIO/.

²Terry Heick, “How the Workforce Is Changing,” Edudemic (1 July 2012). http://edudemic.com/2012/07/23507/.

³Jay Yarow, “More People Have Mobile Phones Than Electricity or Drinking Water,” Business Insider (30 April 2012). http://articles.businessinsider.com/2012-04-30/tech/31488477_1_electricity-phones-twitter.

⁴Trevor Mogg, “Smartphone Sales Exceed Those of PCs for First Time, Apple Smashes Record,” Digital Trends (3 February 2012). http://www.digitaltrends.com/mobile/smartphone-sales-exceed-those-of-pcs-for-first-time-apple-smashes-record/.

Chapter 1: The Mobile Movement

¹“Mobile Darwinism: The iPass Mobile Enterprise Report,” iPass (6 March 2012). http://mobile-workforce-project.ipass.com/reports/q1-report-2012.

²http://www.merriam-webster.com/dictionary/phobia.

³G.C.L. Davey, “Characteristics of Individuals with Fear of Spiders,” Anxiety Research 4 (1992): 299–314.

⁴A. Swenson, “You Make My Heart Beat Faster: A Quantitative Study of the Relationship between Instructor Immediacy, Classroom Community, and Public Speaking Anxiety,” UW-L Journal of Undergraduate Research XIV (2011): 1.

⁵“Nomophobia: 66 Percent Are Afraid To Be Separated From Cell Phones, Survey Shows,” huffingtonpost.com (8 May 2012). http://www.huffingtonpost.com/2012/05/08/nomophobia-cell-phone-addictio_n_1500670.html.

⁶“Lookout: Lost and Stolen Smartphones Will Cost Consumers Over $30B in 2012,” Techcrunch.com (22 March 2012). http://techcrunch.com/2012/03/22/lookout-lost-and-stolen-smartphones-will-cost-consumers-over-30b-in-2012/.

⁷Kevin Haley, “Introducing the Symantec Smartphone Honey Stick Project,” Symantec (9 March 2012). http://www.symantec.com/connect/blogs/introducing-symantec-smartphone-honey-stick-project.

⁸R. Kelly Garrett and James N. Danziger, “Which Telework? Defining and Testing a Taxonomy of Technology-Mediated Work at a Distance,” Social Science Computer Review 25, no. 1 (1997): 27–47.

⁹Jacqui Cheng, “The Truth about the iPhone's Sales Numbers,” ars technica (23 January 2008). http://arstechnica.com/apple/2008/01/the-truth-about-the-iphones-sales-numbers/.

¹⁰Erik Kennedy, “iPhone Making Inroads in the Corporate World,” ars technica (7 December 2007). http://arstechnica.com/apple/2007/12/iphone-making-inroads-in-the-corporate-world/.

¹¹“iPhone Surpasses BlackBerry among Enterprise Users, Finally,” Visage Mobile (17 November 2011). http://visagemobile.com/2011/11/17/iphone-surpasses-blackberry-among-enterprise-users-finally/.

¹²Rachel Emma Silverman and Robin Sidel, “Warming Up to the Officeless Office,” The Wall Street Journal (17 April 2012). http://online.wsj.com/article/SB10001424052702304818404577349783161465976.html.

¹³Ibid.

¹⁴“The iPass Mobile Enterprise Report,” iPass (2011). http://mobile-workforce-project.ipass.com/reports/mer.

¹⁵Don Reisinger, “Security Slideshow: Mobile Security: Why It's Your Biggest Threat,” cioinsight.com (14 March 2012). http://www.cioinsight.com/c/a/Security/Mobile-Security-Why-its-Your-Biggest-Threat-875401/.

¹⁶Don Reisinger, “Security Slideshow: Information Security Professionals Are in Demand,” cioinsight.com (7 March 2012). http://www.cioinsight.com/c/a/Security/Information-Security-Professionals-Are-in-Demand-333921/.

¹⁷“Rethink the Risk,” BT Assure (April 2012). http://globalservices.bt.com/static/assets/pdf/campaign/security_that_matters/BT_Assure_Rethink_the_Risk_summary.pdf.

¹⁸Galen Gruman, “Mobile BYOD Strategy Reveals if Your CIO Is Good or Bad,” InfoWorld (17 May 2011). http://www.infoworld.com/d/mobile-technology/mobile-byod-strategy-reveals-if-your-cio-good-or-bad-246.

¹⁹Don Reisinger, “Mobile & Wireless Slideshow: What IT Leaders Really Think about Mobility in the Enterprise,” cioinsight.com (20 January 2011). http://www.cioinsight.com/c/a/Mobile-and-Wireless/What-IT-Leaders-Really-Think-About-Mobility-in-the-Enterprise-290422/.

²⁰“Rethink the Risk (Featuring Research from Gartner),” BT and Gartner (2012). http://www.globalservices.bt.com/static/assets/pdf/campaign/security_that_matters/rethinktherisk.pdf.

²¹Cari Sommer, “3 Tips for Managing a Virtual Work Force,” Fast Company (4 May 2012). http://www.fastcompany.com/1836332/3-tips-for-managing-a-virtual-work-force.

²²Leslie Perlow, “Turning Off Your Smartphone: More Stress or Less,” huffingtonpost.com (18 April 2012). http://www.huffingtonpost.com/leslie-perlow/work-stress_b_1429692.html.

²³“Smartphone Users ‘Risking Health’ with Extra Work,” 4rfv.co.uk (19 June 2012). http://www.4rfv.co.uk/nationalnews.asp?id=146048.

Chapter 2: The Cloud Conundrum

¹Josh Catone, “How Much Data Will Humans Create & Store This Year?” mashable.com (27 June 27 2011). http://mashable.com/2011/06/28/data-infographic/.

²Steven Levy, “JeffBezos Owns the Web in More Ways Than You Think,” Wired (13 November 2011). http://www.wired.com/magazine/2011/11/ff_bezos/all/1.

³Robert Passikoff, “The Most Valuable Company in the World,” forbes.com (16 February 2012). http://www.forbes.com/sites/marketshare/2012/02/16/the-most-valuable-company-in-the-world/.

⁴See Note 2.

⁵Ibid.

⁶Ibid.

⁷Ibid.

⁸Andrew R. Hickey, “Amazon Q3 Cloud Revenue Skyrockets,” CRN (26 October 2011). http://www.crn.com/news/cloud/231901724/amazon-q3-cloud-revenue-skyrockets.htm.

⁹Chris Preimesberger, “Unplanned IT Downtime Can Cost $5K per Minute: Report,” eWeek.com (13 May 2011). http://www.eweek.com/c/a/IT-Infrastructure/Unplanned-IT-Downtime-Can-Cost-5K-Per-Minute-Report-549007/.

¹⁰Bob Violino, “Infrastructure Slideshow: IT Downtime Carries a High Price Tag,” cioinsight.com (25 May 2011). http://www.cioinsight.com/c/a/Infrastructure/IT-Downtime-Carries-a-High-Pricetag-448122/.

¹¹“Why Amazon's Cloud Computing Outage Didn't Violate Its SLA,” Cloud Computing Today (24 April 2011). http://cloud-computing-today.com/2011/04/24/why-amazons-cloud-computing-outage-didnt-violate-its-sla/.

¹²Wikipedia (19 June 2012). http://en.wikipedia.org/wiki/Cloud_computing.

¹³Greg Linden, “Make Data Useful,” Amazon.com. http://www.scribd.com/doc/4970486/Make-Data-Useful-by-Greg-Linden-Amazoncom.

¹⁴Bob Violino, “IT Management Slideshow: Data Security, Cloud Sprawl Are Top IT Concerns,” cioinsight.com (10 June 2011). http://www.cioinsight.com/c/a/IT-Management/Data-Security-Cloud-Sprawl-Are-Top-IT-Concerns-545487/.

¹⁵Ibid.

¹⁶Dave Malcolm, “Tech Debate: Cloud: Public or Private?” NetworkWorld. http://www.networkworld.com/community/tech-debate-private-public-cloud.

¹⁷IDC Cloud Services Forecast, 2009–2014, April 2011.

¹⁸Don Reisinger, “Security Slideshow: 10 Reasons You Can't Trust Employees,” cioinsight.com (10 March 2011). http://www.cioinsight.com/c/a/Security/10-Reasons-You-Cant-Trust-Employees-699652/.

¹⁹Ibid.

²⁰Ibid.

²¹Ibid.

²²See Note 2.

²³Steve Lohr, “Amazon's Trouble Raises Cloud Computing Doubts,” The New York Times (22 April 2011). http://www.nytimes.com/2011/04/23/technology/23cloud.html.

²⁴Mark Raby, “Zynga's Draw Something Makes Mobile Gaming History,” slashgear.com (4 April 2012). http://www.slashgear.com/zyngas-draw-something-makes-mobile-gaming-history-04221613/.

Chapter 3: The Data Deluge

¹Stuart J. Johnston, “World's Data Doubling Every Two Years,” InfoStor (28 June 2011). http://www.infostor.com/storage-management/worlds-data-doubling-every-two-years-.html.

²Miguel Helft, “Google Uses Search to Track Flu's Spread,” The New York Times (11 November 2008). http://www.nytimes.com/2008/11/12/technology/internet/12flu.html.

³Sherry L. Murphy, Jiaquan Xu, and Kenneth D. Kochanek, “Deaths: Preliminary Data for 2010,” National Vital Statistics Reports 60, no. 4 (11 January 2012). http://www.cdc.gov/nchs/data/nvsr/nvsr60/nvsr60_04.pdf.

⁴“Twitter Used to Predict Flu Outbreaks,” ScienceDaily (28 September 2010). http://www.sciencedaily.com/releases/2010/09/100928153809.htm.

⁵Global Pulse. http://unglobalpulse.org.

⁶“Can a Country's Online ‘Mood’ Predict Unemployment Spikes?” Global Pulse (15 March 2012). http://www.unglobalpulse.org/socialmediaandunemployment.

⁷Martin Hilbert and Priscila López, “The World's Technological Capacity to Store, Communicate, and Compute Information,” Science 332, no. 6025 (1 April 2011): 60–65.

⁸Erik Brynjolfsson, Lorin M. Hitt, and Heekyung Hellen Kim, “Strength in Numbers: How Does Data-Driven Decisionmaking Affect Firm Performance?” (22 April 2011). http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1819486.

⁹Economist Intelligence Unit, “The Deciding Factor: Big Data & Decision Making,” Capgemini (June 2012). http://www.capgemini.com/insights-and-resources/by-publication/the-deciding-factor-big-data-decision-making/.

¹⁰Ibid.

¹¹McKinsey Global Institute, “Big Data: The Next Frontier for Innovation, Competition and Productivity” (May 2011). http://www.mckinsey.com/insights/mgi/research/technology_and_innovation/big_data_the_next_frontier_for_innovation.

¹²Cynthia Beath, Irma Becerra-Fernandez, Jeanne Ross, and James Short, “Finding Value in the Information Explosion,” MITSloan Management Review (19 June 2012). http://sloanreview.mit.edu/the-magazine/2012-summer/53409/finding-value-in-the-information-explosion/.

¹³See Note 9.

¹⁴“Crunching the Numbers,” The Economist (19 May 2012). http://www.economist.com/node/21554743.

¹⁵See Note 11.

¹⁶See Note 12.

¹⁷David Rosenbaum, “When Big Data Gets Small, It Gets Useful,” CFO.com (27 March 2012). http://www3.cfo.com/article/2012/3/analytics_big-data-applications-business-execution.

¹⁸See Note 11.

¹⁹See Note 1.

²⁰Ibid.

²¹See Note 11.

²²“Big Data for Development: Challenges & Opportunities” Global Pulse (May 2012). http://unglobalpulse.org/BigDataforDevWhitePaper.

²³See Note 9.

²⁴Ibid.

²⁵Ibid.

²⁶See Note 12.

²⁷See Note 22.

²⁸Ibid.

²⁹Ibid.

³⁰Ibid.

³¹Stuart Rose, “Data Discoveries and Analytics Unite to Ignite Innovative Thinking in Financial Services” Insurance & Technology (8 June 2012). http://www.insurancetech.com/blogs/240001751.

³²Laurianne McLaughlin, “Enterprise 2.0: Uncomfortable Truths About Big Data,” InformationWeek (20 June 2012). http://www.informationweek.com/thebrainyard/news/social_analytics/enterprise-20-uncomfortable-truths-about/240002413.

Chapter 4: The Collaboration Craze

¹Dennis McCafferty, “10 Reasons You Can't Get Anything Done at Work,” Baseline (6 October 2011). http://www.baselinemag.com/c/a/IT-Management/10-Reasons-You-Cant-Get-Anything-Done-at-Work-435516/?kc=BLBLBEMNL06272012STR2.

²Jonah Lehrer, “Groupthink: The Brainstorming Myth,” The New Yorker (30 January 2012). http://www.newyorker.com/reporting/2012/01/30/120130fa_fact_lehrer?currentPage=1.

³See Note 1.

⁴See Note 2.

⁵Ibid.

⁶Morten T. Hansen, “When Internal Collaboration Is Bad for Your Company,” Harvard Business Review (April 2009). http://hbr.org/2009/04/when-internal-collaboration-is-bad-for-your-company/ar/1.

⁷See Note 2.

⁸Ibid.

⁹Peter Bright, “Microsoft Buys Skype for $8.5 Billion. Why, Exactly?” Wired (10 May 2011). http://www.wired.com/business/2011/05/microsoft-buys-skype-2/.

¹⁰Ryan Holmes, “Behind Microsoft's Yammer acquisition,” CNN Money (26 June 2012). http://tech.fortune.cnn.com/2012/06/26/behind-microsofts-yammer-acquisition/.

¹¹Kelly Clay, “Microsoft Confirms Yammer Acquisition for $1.2 Billion,” Forbes (25 June 2012). http://www.forbes.com/sites/kellyclay/2012/06/25/microsoft-confirms-yammer-acquisition-for-1-2-billion/.

¹²Barb Mosher Zinck, “It's Official: Microsoft to Acquire Yammer for US$1.2 billion Cash,” CMS Wire (25 June 2012). http://www.cmswire.com/cms/social-business/its-official-microsoft-to-acquire-yammer-for-us12-billion-cash-016251.php.

¹³Richard Thurston, “The Future of Video Conferencing (OT0084-005),” Ovum (April 2011).

¹⁴Ian Jacobs, “Videoconferencing with a Collaboration Wrapper (OT00141-009),” Ovum (April 2012).

¹⁵Megan Tschannen-Moran, “Collaboration and the Need for Trust,” Journal of Educational Administration 39, no. 4 (2001): 308–331.

¹⁶Ibid.

¹⁷The Staff of the Corporate Executive Board, “The Technology-Collaboration Disconnect,” Bloomberg Businessweek (12 February 2010). http://www.businessweek.com/managing/content/feb2010/ca20100211_233652.htm.

¹⁸See Note 15.

¹⁹Susan Cain, “The Rise of the New Groupthink,” The New York Times (13 January 2012). http://www.nytimes.com/2012/01/15/opinion/sunday/the-rise-of-the-new-groupthink.html?pagewanted=all.

²⁰See Note 19.

²¹Ibid.

²²Ibid.

²³Cindy Perman, “Six Cool Companies to Work For,” CNBC (8 October 2010). http://www.cnbc.com/id/39573304/Six_Cool_Companies_to_Work_For?slide=1.

²⁴Eric D. Shaw, Harley V. Stock, “Behavioral Risk of Indicators of Malicious Insider Theft of Intellectual Property: Misreading the Writing on the Wall,” Symantec (Dec. 7 2011). http://www.symantec.com/about/news/release/article.jsp?prid=20111207_01.

²⁵See Note 2.

Chapter 5: The Architects

¹Joe Mandese, “MTV Studies Millennials in the Workplace: Uses It to Transform Its Own, Maybe Even Yours,” MediaPostNews (15 March 2012). http://www.mediapost.com/publications/article/169980/mtv-studies-millennials-in-the-workplace-uses-it.html.

²Spencer Ante, “Revenge of the Nerds: Tech Firms Scour College Campuses for Talent,” The Wall Street Journal (31 May 2012).

³Ibid.

⁴“Dropping Out: Is College Worth the Cost?” 60 Minutes (20 May 2012). http://www.cbsnews.com/8301-18560_162-57436775/dropping-out-is-college-worth-the-cost/.

⁵“Usual Weekly Earnings of Wage and Salary Workers, First Quarter 2012,” Bureau of Labor Statistics, U.S. Department of Labor (17 April 2012). http://www.bls.gov/news.release/pdf/wkyeng.pdf.

⁶“Bill Gates on the Facebook IPO, and His Idea of Happiness: Full Transcript,” NDTV (1 June 2012). http://www.ndtv.com/article/india/bill-gates-on-the-facebook-ipo-and-his-idea-of-happiness-full-transcript-221053.

⁷Cheryl Issac, “Stop Telling Millennials That College Is Bad,” Forbes (8 May 2012). http://www.forbes.com/sites/worldviews/2012/05/08/stop-telling-millennials-that-college-is-bad/.

⁸Eric Zeman, “Seton Hall Gives Nokia Windows Phones to Freshmen,” Information Week (12 June 2012). http://www.informationweek.com/news/mobility/smart_phones/240001927.

⁹Ed Oswald, “Nokia Lumia 900 Phones Appear in One College's Freshman Packet,” PC World (11 June 2012). http://www.pcworld.com/article/257369/nokia_lumia_900_phones_appear_in_one_colleges_freshman_packet.html.

¹⁰Paula Quam, “Millennial Minds: The effects of Digital Stimulus on Today's Youth,” suite101 (12 October 2010). http://suite101.com/article/milennial-minds-the-effects-of-digital-stimulus-on-todays-youth-a296016.

¹¹Michelle Stinson Ross, “Social Media and the Millennial Brain,” Search Engine Journal (21 February 2012). http://www.searchenginejournal.com/social-media-and-the-millennial-brain/40424/.

¹²Janna Anderson and Lee Rainie, “Millennials Will Benefit and Suffer Due to Their Hyperconnected Lives,” Pew Research Center (29 February 2012). http://pewinternet.org/Reports/2012/Hyperconnected-lives.aspx.

¹³Paula Quam, “Millennial Minds: The Effects of Digital Stimulus on Today's Youth,” Suite101.com (12 October 2010). http://suite101.com/article/milennial-minds-the-effects-of-digital-stimulus-on-todays-youth-a296016.

¹⁴Dan Schawbel, “Millennials vs. Baby Boomers: Who Would You Rather Hire?” Time (29 March 2012). http://moneyland.time.com/2012/03/29/millennials-vs-baby-boomers-who-would-you-rather-hire/.

¹⁵Simon Mackie, “Supporting Millennials in the Workplace,” GigaOM.com (11 July 2011). http://gigaom.com/collaboration/supporting-millenials-in-the-workplace/.

¹⁶Erica Dhawan, “Gen-Y Workforce and Workplace Are Out of Synch,” Forbes (23 January 2012). http://www.forbes.com/sites/85broads/2012/01/23/gen-y-workforce-and-workplace-are-out-of-sync/.

¹⁷See Note 13.

¹⁸Ned Smith, “Why Gen Y and BYOD Can Be a Security Nightmare,” Business News Daily (19 June 2012). http://www.businessnewsdaily.com/2713-millennial-byod-ignore-security-policies.html.

¹⁹Ty Kiisel, “Gimmie, Gimmie, Gimmie—Millennials in the Workplace,” Forbes (16 May 2012). http://www.forbes.com/sites/tykiisel/2012/05/16/gimme-gimme-gimme-millennials-in-the-workplace/.

²⁰Meg James, “MTV Aims to Capture the Spirit of Millennials,” TDN.com (9 October 2012). http://tdn.com/lifestyles/article_614f2710-f2c5-11e0-ada9-001cc4c03286.html.

²¹Joe Mandese, “MTV Studies Millennials in the Workplace: Uses It to Transform Its Own, Maybe Even Yours,” MediaPostNews (15 March 2012). http://www.mediapost.com/publications/article/169980/mtv-studies-millennials-in-the-workplace-uses-it.html.

Chapter 6: The Tightrope Walkers

¹“Human Resource Professionals Are Struggling as Strategic Business Partners, Global Study Finds,” HayGroup.com (March-April 2012). http://www.haygroup.com/ww/Press/Details.aspx?ID=33887.

²Peter D'Amato, “LaidOffWithMe: The Day the Axe Fell at BuyWithMe,” TechCrunch (28 October 2011). http://techcrunch.com/2011/10/28/laidoffwithmebuywithme/.

³Dan Beucke, “Aviva Fires Everyone: Great Moments in Employee Motivation,” BloombergBusinessweek (20 April 2012). http://www.businessweek.com/articles/2012-04-20/aviva-fires-everyone-great-moments-in-employee-motivation.

⁴Susan Adams, “Trust in Business Falls Off a Cliff,” Forbes (13 June 2012). http://www.forbes.com/sites/susanadams/2012/06/13/trust-in-business-falls-off-a-cliff/.

⁵Barbara Richman, “Maritz Research Poll Shows Employees Don't Trust Management,” Memphis Business Journal (30 March 2012). http://www.bizjournals.com/memphis/print-edition/2012/03/30/maritz-research-poll-shows-employees.html?page=all.

⁶David K. Williams, “Seven Non-Negotiables to Prevent a Bad Hire,” Harvard Business Review (31 May 2012). http://blogs.hbr.org/cs/2012/05/7_non-negotiables_to_prevent_a.html.

⁷See Note 1.

⁸“The Role and Future of HR: The CEO's Perspective,” HRPA and Knightsbridge (2011). http://www.hrpa.ca/Documents/HRPA_KB_CEO_Perspective_Research_Highlight.pdf.

⁹Jim Kochanski and J.P. Elliot, “Improving Performance through the Employee Value Exchange,” Sibson.com (13 October 2010). http://www.sibson.com/publications-and-resources/articles/Improving-Performance-Employee-Value-Exchange.pdf.

¹⁰Gabriela Santamaria, “The 4 P's of an HR Brand: People, Pay, Process & Promotion,” Helios HR (23 March 2012). http://www.helioshr.com/blog/category/communication/.

¹¹Michelle V. Rafter, “2012 Technology Forecast,” Workforce (10 January 2012). http://www.workforce.com/article/20120110/NEWS02/120119996/2012-hr-technology-forecast.

¹²Nikki Blacksmith and Jim Harter, “Majority of American Workers Not Engaged in Their Jobs,” Gallup.com (28 October 2011). http://www.gallup.com/poll/150383/majority-american-workers-not-engaged-jobs.aspx.

¹³“Employee Engagement Overview,” Gallup.com (2011). http://www.gallup.com/consulting/121535/employee-engagement-overview-brochure.aspx.

¹⁴Society for Human Resource Management, “Raising Engagement,” HR Magazine 55, no. 5 (1 May 2010). http://www.shrm.org/Publications/hrmagazine/EditorialContent/2010/0510/Pages/0510fox.aspx.

¹⁵Chartered Institute for Personnel and Development, “The Changing HR Function: The Key Questions,” CIPD (2006). http://www.cipd.co.uk/hr-resources/research/changing-hr-function.aspx.

¹⁶Ibid.

¹⁷Ibid.

¹⁸Michael Beer, “The Transformation of the Human Resource Function: Resolving the Tension between a Traditional Administrative and a New Strategic Role,” Human Resource Management 36 (Spring 1997): 49–56. http://onlinelibrary.wiley.com/doi/10.1002/(SICI)1099-050X(199721)36:1%3C49::AID-HRM9%3E3.0.CO;2-W/abstract.

¹⁹Dave MacKay, “10 HR Trends That Are Changing the Face of Business,” Keynote (2005). www.Ceridian.ca/en/news/2005/10trends.pdf.

²⁰Russ Banham, “When the Boomers Go,” CFO.com (15 June 2012). http://www.cfo.com/article.cfm/14644365/c_14644972?f=magazine_featured.

²¹Duke Energy, “2012 Sustainability Report” (2012). http://sustainabilityreport.duke-energy.com/downloads/files/10-quality-workforce.pdf.

²²Russ Banham, “When the Boomers Go,” CFO.com (15 June 2012). http://www.cfo.com/article.cfm/14644365/c_14644972?f=magazine_featured.

²³Jared Bilski, “Firm Didn't Protect Staffer from Cyber-Bullying, Owes $820K,” CFO Daily News (1 June 2012). http://www.cfodailynews.com/firm-didnt-protect-staffer-from-cyber-bullying-owes-820k/.

²⁴Mark Geary, “Textual Harassment in the Workplace Becoming More Common,” Digitriad.com (18 June 2012). http://www.digtriad.com/news/local/article/232739/57/OMG-Thats-Textual-Harassment.

²⁵Ibid.

Chapter 7: The Storytellers

¹Lisa Arthur, “Five Years From Now, CMOs Will Spend More on IT Than CIOs Do,” Forbes.com (8 February 2012). http://www.forbes.com/sites/lisaarthur/2012/02/08/five-years-from-now-cmos-will-spend-more-on-it-than-cios-do/.

²“Advertising the Collapse of Clio,” Time Magazine (1 July 1991). http://www.time.com/time/magazine/article/0,9171,973271,00.html.

³“Clio Awards,” Wikipedia.org., http://en.wikipedia.org/wiki/Clio_awards.

⁴Louise Story, “Anywhere the Eye Can See, It's Likely to See an Ad,” The New York Times (15 January 2007). http://www.nytimes.com/2007/01/15/business/media/15everywhere.html?pagewanted=all.

⁵Rik Pieters, Luk Warlop, and Michel Wedel, “Breaking through the Clutter: Benefits of Advertisement Originality and Familiarity for Brand Attention and Memory,” Management Science 48, no. 6 (June 2002): 765–781.

⁶History.com, “Radio and Television.” http://www.history.com/topics/radio-and-television/page2.

⁷Kevin Mitchell, Jacobs Beach: The Mob, the Fights, the Fifties. (Cambridge, UK: Pegasus, 2012).

⁸See Note 6.

⁹United Nations Cyberschoolbus, “Information and Communications Technology (ICT).” http://www.un.org/cyberschoolbus/briefing/technology/tech.pdf.

¹⁰See Note 6.

¹¹Derek Thompson, “The Collapse of Print Media in 1 Graph,” The Atlantic (28 February 2012). http://www.theatlantic.com/business/archive/2012/02/the-collapse-of-print-advertising-in-1-graph/253736/.

¹²Stuart Elliott, “YouTube and Kin Woo Marketers, Seeking to Siphon Dollars From TV,” The New York Times (2 May 2012). http://www.nytimes.com/2012/05/03/business/media/youtube-channels-court-advertisers-at-newfronts.html.

¹³Nielsen Prime Broadcast Network Television Ratings—United States, Week of May 21, 2012. http://www.nielsen.com/us/en/insights/top10s/television.html.

¹⁴Kaitlyn Ytterberg, “Mobile Phones More Popular than Toothbrushes?” Officite (24 May 2012). http://www.officite.com/blog/mobile-phones-more-popular-toothbrushes.

¹⁵“Smartphones, Mobile Internet Set Stage for Increased Mobile Ad Spend,” eMarketer (4 October 2011). http://www.emarketer.com/Article.aspx?R=1008622.

¹⁶“Mobile Passes Print in Time-Spent Among US Adults,” eMarketer (12 December 2011). http://www.emarketer.com/PressRelease.aspx?R=1008732.

¹⁷See Note 8.

¹⁸Joe Mandese, “Quick How Many Media Platforms Currently Exist for Advertisers to Use? (Hint: It's More than 100),” MediaPost Raw (26 January 2012). http://www.mediapost.com/publications/article/166592/quick-how-many-media-platforms-currently-exist-for.html.

¹⁹Kaiser Family Foundation, “Daily Media Use Among Children and Teens Up Dramatically from Five Years Ago” (20 January 2010). http://www.kff.org/entmedia/entmedia012010nr.cfm.

²⁰Daniel Frankel, “The Plan by Yahoo, Hulu, Other Big Video Firms to Grab Upfront TV Ad Money,” paidContent (24 February 2012). http://paidcontent.org/2012/02/24/419-the-plan-by-yahoo-hulu-other-big-video-firms-to-grab-upfront-tv-ad-mone/.

²¹“Are Marketers Struggling to Keep Up with Social Trends?” eMarketer (20 August 2010). http://www.emarketer.com/Mobile/Article.aspx?R=1007878.

²²Jennifer Rooney, “Marketers Failing Interactive Part of Interactive Marketing,” AdvertisingAge (4 April 2011). http://adage.com/article/cmo-strategy/marketers-failing-interactive-part-interactive-marketing/149711/.

²³“Marketers Overwhelmed by Customer Data in Social Media: IBM Survey,” media.cbronline.com (11 October 2011). http://media.cbronline.com/news/marketers-overwhelmed-by-customer-data-in-social-media-ibm-survey-111011.

²⁴Mires+Ball, KRC Research, “Building Buzz. Building Brands: State of the Brand Report, August 2010.” http://www.krcresearch.com/pdfs/StateBrandReport.pdf.

²⁵“Flawsome: Why Brands That Behave More Humanly, Including Showing Their Flaws, Will Be Awesome,” Trendwatching.com (April 2012). http://trendwatching.com/trends/12trends2012/?flawsome.

²⁶Think with Google, Google/Shopper Sciences, “The Zero Moment of Truth Macro Study US” (April 2011). http://www.thinkwithgoogle.com/insights/library/studies/the-zero-moment-of-truth-macro-study/.

²⁷Think with Google, Google/OTX, “The Mobile Movement US,” (April 2011). http://www.thinkwithgoogle.com/insights/library/studies/the-mobile-movement/.

²⁸See Note 24.

²⁹David Kiley and Burt Helm, “The Short Life of the Chief Marketing Officer,” Businessweek (28 November 2007). http://www.businessweek.com/stories/2007-11-28/the-short-life-of-the-chief-marketing-officer.

³⁰“Average Chief Marketing Officer Tenure Hits New High: 42 Months,” SpencerStuart (24 May 2011). http://www.spencerstuart.com/about/media/65/.

³¹Emily Friedman, “Sex May Sell, But Some Say Ads Go too Far,” abcnews.go.com (26 October 2007). http://abcnews.go.com/Business/story?id=3778073&page=1.

Chapter 8: The Venture Capitalists

¹Kate O'Sullivan, “In Search of the New,” CFO.com (19 April 2010). http://www.cfo.com/article.cfm/14491395/c_14492952.

²“The Unacknowledged Giant,” The Economist (17 June 2010). http://www.economist.com/node/16374404.

³Norman Macrae, “The Coming Entrepreneurial Revolution: A Survey,” The Economist 261, no. 6956 (25 December 1976): 41–65.

⁴Ibid.

⁵Eric N. Berg, “Now ‘Intrapreneurship’ is Hot,” The New York Times (4 April 1985).

⁶Steven Prokesch, “‘Intrapreneurship’ Raising Doubts,” The New York Times (28 July 1986).

⁷C. Wesley Morse, “The Delusion of Intrapreneurship,” Long Range Planning. 19, no. 6 (1986): 92–95.

⁸Jake Swearingen, “Great Intrapreneurs in Business History,” CBS Money Watch (10 April 2008). http://www.cbsnews.com/8301-505125_162-51196888/great-intrapreneurs-in-business-history/.

⁹Tom Lauricella, “Markets Regain Footing, Not Faith,” The Wall Street Journal (30 July 2012). http://professional.wsj.com/article/SB10000872396390444130304577556971056345342.html?mod=wsjcfo_hp_midLatest.

¹⁰Eric Savitz, “The Path to Becoming a Fortune 500 CEO,” Forbes (5 December 2011). http://www.forbes.com/sites/ciocentral/2011/12/05/the-path-to-becoming-a-fortune-500-ceo/.

¹¹Matthew Quinn, “CFO's Wish List,” The Wall Street Journal (29 June 2012). http://professional.wsj.com/article/SB10001424052702303561504577493153412943554.html?mg=reno64-wsj.

¹²“CFO Insights: What Is Keeping CFOs Up at Night?” Deloitte (2012). http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/CFO_Center_FT/us_cfo_CFO-Insights_CFOupatnight_060612.pdf.

¹³Bill Gemeglia, “The CFO's Increased Focus on IT Spending,” MyITView (20 July 2012). http://www.myitview.com/it-management/the-cfos-increased-focus-on-it-spending.

¹⁴John Van Decker and Bill Overell, “The CFO's Impact on Technology Investment Decisions: 2011 Gartner FEI Technology Study,” Gartner and Financial Executives. http://www.google.com/url?sa=t&rct=j&q=gartner%20fei%20technology%20study&source=web&cd=5&sqi=2&ved=0CFIQFjAE&url=http%3A%2F%2Fwww.financialexecutives.org%2Feweb%2Fupload%2FFEI%2F2011%2520Gartner%2520FEI%2520Technology%2520Study.pptx&ei=NKwaULOtNOSU0QWSkYHoDQ&usg=AFQjCNFrcaWQ0jPgZcN9SnODFoSg9aI7GA.

¹⁵“C-Suite Has Difference of Opinion on Importance of Social Business,” TechJournal (31 May 2012). http://www.techjournal.org/tag/cfos/.

¹⁶Peter A. Coles, Karim R. Lakhani, and Andrew P. McAfee, Prediction Markets at Google (Boston: Harvard Business School, 2007).

¹⁷Tina Rosenberg, “Prizes with an Eye Toward the Future,” The New York Times (29 February 2012). http://opinionator.blogs.nytimes.com/2012/02/29/prizes-with-an-eye-toward-the-future/.

¹⁸Ibid.

¹⁹Ibid.

²⁰“FINRA Fines Piper Jaffray $700,000 for Email Retention Violations, Related Disclosure, Supervisory and Reporting Violations,” FINRA News Release (24 May 2010). http://www.finra.org/newsroom/newsreleases/2010/p121506.

²¹John McQuaid, “Prediction Markets Are Hot, But Here's Why They Can Be So Wrong,” Wired Magazine (19 May 2008). http://www.wired.com/techbiz/it/magazine/16-06/st_essay.

²²Raul Chao, “The Ins and Outs of Open Innovation,” Forbes (6 May 2012). http://www.forbes.com/sites/darden/2012/05/06/the-ins-and-outs-of-open-innovation-3/.

²³Gary Hamel and Gary Getz, “Funding Growth in an Age of Austerity,” Harvard Business Review (July-August 2004): 76–84.

²⁴David Rosenbaum, “Digging Out from Big Data,” CFO Magazine (1 August 2012). http://www.cfo.com/article.cfm/14652726.

²⁵Ibid.

²⁶Ibid.

²⁷Alix Stuart, “Teaming Up on Innovation,” CFO.com (25 January 2012). http://www3.cfo.com/article/2012/1/growth-strategies_best-doctors-varvaris-ernst-falchuk.

²⁸Ibid.

²⁹Ibid.

Chapter 9: The Endangered Species

¹Dennis McCafferty, “IT Management Slideshow: Corporate Innovation Is in Short Supply,” cioinsight.com (22 June 2011). http://www.cioinsight.com/c/a/IT-Management/Corporate-Innovation-Is-in-Short-Supply-280294/.

²Nicholas G. Carr, “IT Doesn't Matter,” Harvard Business Review (May 2003): 41–49.

³Ibid.

⁴Dennis McCafferty, “IT Management Slideshow: CIO Job Description: Which Skills Really Matter?” cioinsight.com (17 April 2011). http://www.cioinsight.com/c/a/IT-Management/CIO-Job-Description-Which-Skills-Really-Matter-842565/.

⁵Ibid.

⁶Dennis McCafferty, “Careers Slideshow: State of the CIO Survey,” cioinsight.com (2 June 2010). http://www.cioinsight.com/c/a/Careers/State-of-the-CIO-Survey-557604/.

⁷Tom Sheehan, “5 IT Spending and Staffing Trends for 2011 to 2012,” ciozone.com (22 June 2011). http://www.ciozone.com/index.php/IT-Services/5-IT-Spending-and-Staffing-Trends-for-2011-to-2012.html.

⁸Don Reisinger, “IT Management Slideshow: CFO and CIO: A Love-Hate Relationship,” cioinsight.com (14 April 2011). http://www.cioinsight.com/c/a/IT-Management/CFO-and-CIO-A-LoveHate-Relationship-860443/.

⁹Don Reisinger, “Security Slideshow: Data Protection: The Secret Expense You Don't Want to Face?” cioinsight.com (9 May 2012). http://www.cioinsight.com/c/a/Security/Data-Protection-The-Secret-Expense-You-Dont-Want-to-Face-837847/.

¹⁰Jennifer Lawinski, “Security Slideshow: Malicious Attacks Skyrocket as Hackers Explore New Targets,” cioinsight.com (7 May 2012). http://www.cioinsight.com/c/a/Security/Malicious-Attacks-Skyrocket-As-Hackers-Explore-New-Targets-356545/.

¹¹“Pfizer's Third Security Breach Occurs as Former Employee Steals 34,000 Records,” Media Health Leaders (20 June 2012). http://www.healthleadersmedia.com/content/HOM-76228/Pfizers-third-security-breach-occurs-as-former-employee-steals-34000-records.

¹²Paul Shockley, “County Posts Classified Info,” The Daily Sentinel, Grand Junction, Colorado (2 December 2010). http://www.gjsentinel.com/news/articles/county_posts_classified_info/.

¹³Linda Musthaler, “Social Engineering Attacks on the Enterprise Are Trending Upward,” NetworkWorld (5 January 2012). http://www.networkworld.com/newsletters/techexec/2012/010612bestpractices.html.

¹⁴“The Consumerization of IT: The Next-Generation CIO,” Center for Technology and Innovation, pWc (November 2011). http://www.pwc.com/us/en/technology-innovation-center/consumerization-information-technology-transforming-cio-role.jhtml.

¹⁵See Note 4.

¹⁶Ibid.

¹⁷Don Reisinger, “IT Management Slideshow: CIOs and Lawyers: A Match Made in Heaven or Hell?” cioinsight.com (23 May 2012). http://www.cioinsight.com/c/a/IT-Management/CIOs-and-Lawyers-A-Match-Made-in-Heaven-or-Hell-590181/.

¹⁸Dennis McCafferty, “IT Management Slideshow: What Motivates Your Top IT Employees?” cioinsight.com (23 February 2011). http://www.cioinsight.com/c/a/IT-Management/What-Motivates-Your-Top-IT-Employees-615817/.

¹⁹Paul McDougall, “U.S. Tech Worker Shortage Looms, Study Warns,” InformationWeek (23 May 2012). http://www.informationweek.com/news/global-cio/outsourcing/240000853.

²⁰“2012 State of the CIO Survey,” CIO Magazine (January 2012). http://mkting.cio.com/pdf/2012_stateofthecio_highlights-FINAL.pdf.

²¹Tony Kontzer, “Are You a Revolutionary CIO?”, cioinsight.com (20 September 2011). http://www.cioinsight.com/c/a/IT-Management/Are-You-a-Revolutionary-CIO-548120/.

²²Jennifer Lawinski, “IT Management Slideshow: CEOs Plan to Invest in IT, Innovation in 2012,” cioinsight.com (20 April 2012). http://www.cioinsight.com/c/a/IT-Management/CEOs-Plan-to-Invest-in-IT-Innovation-in-2012-487188/.

²³Eric Chabrow, “LinkedIn Has Neither CIO nor CISO,” Bank Info Security (8 June 2012). http://www.bankinfosecurity.com/blogs/linkedin-has-neither-cio-nor-ciso-p-1289.

Chapter 10: The Culture Recipe

¹Paul Meehan, Orit Gadiesh, and Shintaro Hori, “Culture as Competitive Advantage,” Leader to Leader 2006, no. 39 (Winter 2006): 55–61.

²Ben Casselman, “Good Jobs News: More People Are Quitting,” The Wall Street Journal (11 April 2012). http://blogs.wsj.com/economics/2012/04/11/good-jobs-news-more-people-are-quitting/?KEYWORDS=BEN%20CASSELMAN.

³Greg Smith, “Why I Am Leaving Goldman Sachs,” The New York Times (14 March 2012). http://www.nytimes.com/2012/03/14/opinion/why-i-am-leaving-goldman-sachs.html?pagewanted=all.

⁴Christine Harper, “Goldman Roiled by Op-Ed Loses $2.2 Billion,” Bloomberg (15 March 2012). http://www.bloomberg.com/news/2012-03-15/goldman-stunned-by-op-ed-loses-2-2-billion-for-shareholders.html?mrefid=twitter.

⁵“MWW Survey: 3 Out Of 4 Business Leaders Believe Corporate Reputation Is Substantially Driven By Internal Culture,” PRNewswire (31 May 2012). http://www.prnewswire.com/news-releases/mww-survey-3-out-of-4-business-leaders-believe-corporate-reputation-is-substantially-driven-by-internal-culture-155975085.html.

⁶NORC, GSS General Social Survey. http://www3.norc.org/gss+website/.

⁷See Note 3.

⁸Great Place to Work, “About Us.” http://www.greatplacetowork.com/about-us/about-us#ixzz1zC8rbyeH.

⁹Alex Edmans, “The Link between Job Satisfaction and Firm Value, with Implications for Corporate Social Responsibility,” Wharton, NBER, and ECGI (26 May 2012). Academy of Management Perspectives (in press). http://amp.aom.org/content/early/2012/09/02/amp.2012.0046.full.pdf+html.

¹⁰Nathan Furr, “Big Business ... The End Is Near: Why 70% of the Fortune 1000 Will Be Replaced in a Few Years,” Forbes (21 April 2011). http://www.forbes.com/sites/nathanfurr/2011/04/21/big-business-the-end-is-near/.

¹¹See Note 1.

¹²David Mielach, “Surprise! Bosses Value Social Media More Than Employees,” FOXBusiness (14 June 2012). http://smallbusiness.foxbusiness.com/technology-web/2012/06/14/surprise-bosses-value-social-media-more-than-employees/#ixzz1zCOlBpCt.

¹³Ibid.

¹⁴Rana Foroohar, “Can't Have It All? Blame Our Extreme Work Culture,” Time Ideas (25 June 2012). http://ideas.time.com/2012/06/25/cant-have-it-all-blame-our-extreme-work-culture/#ixzz1zCUlwfYK.

¹⁵Peter Bregman, “A Good Way to Change a Corporate Culture,” Harvard Business Review Blog Network (25 June 2009). http://blogs.hbr.org/bregman/2009/06/the-best-way-to-change-a-corpo.html.

¹⁶Steven Rosenbaum, “The Happiness Culture: Zappos Isn't a Company—It's a Mission,” Fast Company (6 June 2010). http://www.fastcompany.com/1657030/the-happiness-culture-zappos-isn-t-a-company-it-s-a-mission.

¹⁷Christopher Palmeri, “Zappos Retails Its Culture,” Bloomberg BusinessWeek (30 December 2009). http://www.businessweek.com/magazine/content/10_02/b4162057120453.htm.

Chapter 11: The Small Business Dream

¹Steve Strauss, “What's Better: Working for a Big Company or a Small One?” USA TODAY (20 February 2011). http://www.usatoday.com/money/smallbusiness/columnist/strauss/2011-02-20-small-businesses-big-challenges_N.htm.

²Mimi Hall, “Americans Fed Up with Constant Political Gridlock,” USA TODAY (19 July 2011). http://www.usatoday.com/news/washington/2011-07-18-poll-politicians-approval_n.htm.

³Tamara Keith, “Small Businesses Get Big Political Hype. What's the Reality?” NPR (2 July 2012). http://www.npr.org/blogs/itsallpolitics/2012/04/18/150822919/small-businesses-get-big-political-hype-whats-the-reality.

⁴Charles Kenny, “Rethinking the Boosterism about Small Business,” Bloomberg BusinessWeek (28 September 2011). http://www.businessweek.com/magazine/rethinking-the-boosterism-about-small-business-09282011.html.

⁵See Note 3.

⁶Scott Shane, “Most People Think Starting a Business Is Difficult,” Forbes (14 August 2011). http://www.forbes.com/sites/scottshane/2011/08/14/most-people-think-starting-a-business-is-difficult/.

⁷Sarah Morgan, “10 Things Start-Ups Won't Tell You,” SmartMoney (6 February 2012). http://www.smartmoney.com/small-business/small-business/10-things-startups-wont-tell-you-1328313304334/.

⁸Darren Dahl, “Top 10 Reasons to Run Your Own Business,” Inc. (21 January 2011). http://www.inc.com/guides/201101/top-10-reasons-to-run-your-own-business.html.

⁹Mike Sachoff, “Yahoo Looks at Why People Start a Small Business,” Small Business Newz (3 February 2011). http://www.smallbusinessnewz.com/yahoo-looks-at-why-people-start-a-small-business-2011-02.

¹⁰See Note 3.

¹¹See Note 4.

¹²Ibid.

¹³Ibid.

¹⁴Floyd Norris, “Small Companies Create More Jobs? Maybe Not,” The New York Times (24 February 2012). http://www.nytimes.com/2012/02/25/business/data-challenges-idea-that-small-companies-create-more-jobs.html.

¹⁵Felix Salmon, “The Unhelpful Lionization of Small Business,” Reuters Opinion (24 October 2011). http://blogs.reuters.com/felix-salmon/2011/10/24/the-unhelpful-lionization-of-small-business/.

¹⁶“Webs Survey Reveals Small Business Owners Attitudes towards Economy,” PRWeb (1 December 2011). http://www.prweb.com/releases/2011/12/prweb9005153.htm.

¹⁷Ibid.

¹⁸Sarah E. Needleman, “‘Small’ IT Market Attracts Big Companies,” The Wall Street Journal (26 January 2012). http://online.wsj.com/article/SB10001424052970203806504577183052169000964.html.

¹⁹See Note 4.

²⁰See Note 18.

²¹Ibid.

²²Ibid.

²³John Bussey, “Seeking Safety in Clouds,” The Wall Street Journal (15 September 2011). http://online.wsj.com/article/SB10001424053111904060604576572930344327162.html.

²⁴Ibid.

²⁵Erica Swallow, “49% of Small Business Owners Use Smartphones,” Mashable Business (21 October 2010). http://mashable.com/2010/10/21/small-business-smartphones/.

²⁶Alicia Ciccone, “Mobile Apps Save Small Businesses Time and Money, Study Finds,” The Huffington Post (10 February 2012). http://www.huffingtonpost.com/2012/02/10/mobile-apps-save-small-businesses-time-and-money_n_1269049.html.

²⁷See Note 16.

²⁸AT&T News, “AT&T Survey Shows Mobile Apps Integral to Small Business Operations, Remote Workers on the Rise, Facebook Use Growing Rapidly” (15 March 2011). http://www.att.com/gen/press-room?pid=19326&cdvn=news&newsarticleid=31689.

²⁹BusinessNewsDaily Staff, “Small Business Gives Best Customer Service,” BusinessNewsDaily (4 May 2011). http://www.businessnewsdaily.com/928-small-business-customer-service.html.

³⁰Jennifer Alsever, “A $10 App Saves Hours of Commuting,” CNNMoney (3 May 2010). http://money.cnn.com/2010/05/03/smallbusiness/pixetell/index.htm.

³¹Minda Zetlin, “The Latest Privacy Invasion: Retailer Tracking,” Fox Business (16 May 2012). http://www.foxbusiness.com/personal-finance/2012/05/14/latest-privacy-invasion-retailer-tracking/.

³²See Note 14.

³³See Note 4.

³⁴Kelly Edmiston, “The Role of Small and Large Businesses in Economic Development,” Federal Reserve Bank of Kansas City, Economic Review, Second Quarter 2007, pp. 73–97. http://www.kc.frb.org/publicat/econrev/PDF/2q07edmi.pdf.

³⁵Dieter Ibielski, “So What about Small Business Productivity?” National Productivity Review 17, no. 1 (Winter 1997): 1–4.

³⁶Carol Tice, “Are Small Businesses Really Big Job Creators?” Entrepreneur (28 October 2011). http://www.entrepreneur.com/blog/220616.

Chapter 12: The New Civil War

¹Liz Dwyer, “Debunking Education Myths: America's Never Been Number One in Math,” Good Education (10 February 2011). http://www.good.is/post/debunking-education-myths-america-s-never-been-number-one-in-math/.

²“A Nation at Risk: The Imperative for Educational Reform,” A Report to the Nation and the Secretary of Education, United States Department of Education by The National Commission on Excellence in Education, April 1983, http://teachertenure.procon.org/sourcefiles/a-nation-at-risk-tenure-april-1983.pdf.

³Ibid.

⁴Greg Toppo, “‘Nation at Risk’: The Best Thing or the Worst Thing for Education?” USA TODAY (1 August 2008). http://www.usatoday.com/news/education/2008-04-22-nation-at-risk_N.htm.

⁵Joel I. Klein and Condoleezza Rice, “U.S. Education Reform and National Security,” Independent Task Force Report No. 68 (New York: Council on Foreign Relations, 2012). http://www.cfr.org/united-states/us-education-reform-national-security/p27618.

⁶Ibid.

⁷CIA, The World Factbook. https://www.cia.gov/library/publications/the-world-factbook/rankorder/2206rank.html.

⁸World Health Organization, “World Health Statistics 2011.” http://www.who.int/gho/publications/world_health_statistics/EN_WHS2011_Full.pdf.

⁹Gerard F. Anderson, Bianca K. Frogner, Roger A. Johns, and Uwe E. Reinhardt, “Health Care Spending and Use of Information Technology in OECD Countries,” Health Affairs 25, no. 3 (2006): 819–831. http://content.healthaffairs.org/content/25/3/819.full.pdf+html.

¹⁰Philip M. Boffey, “The Money Traps in U.S. Health Care,” The New York Times (21 January 2012). http://www.nytimes.com/2012/01/22/opinion/sunday/the-money-traps-in-us-health-care.html.

¹¹“Healthcare Is Huge,” CompTIA. http://enews.comptia.org/blog/comptia_hit_infographic.png.

¹²Kathryn Smith, “U.S. Health Care Spending ‘Dwarfs’ That of Other Countries,” Politico (3 May 2012). http://www.politico.com/news/stories/0512/75851.html.

¹³Vanderbilt University Medical Center, “Recession Temporarily Easing Nursing Shortage” (12 June 2009). http://www.mc.vanderbilt.edu/news/releases.php?release=901.

¹⁴See Note 9.

¹⁵See Note 10.

¹⁶Arne Duncan and Reed Hastings, “A Digital Promise to Our Nation's Children,” The Wall Street Journal (19 September 2011). http://online.wsj.com/article/SB10001424053111903927204576575101438816300.html.

¹⁷Robert B. Kozma, “Technology and Classroom Practices: An International Study,” Journal of Research on Technology in Education 36, no. 1 (Fall 2003): 1–14. http://robertkozma.com/images/kozma_jrte.pdf.

¹⁸Michelle McNickle, “5 Things to Know about Watson's Role in Healthcare,” Healthcare IT News (7 November 2011). http://www.healthcareitnews.com/news/5-things-know-about-watsons-role-healthcare.

¹⁹Ibid.

²⁰Jordan Robertson, “The Health-Care Industry Turns to Big Data,” Bloomberg BusinessWeek (17 May 2012). http://www.businessweek.com/articles/2012-05-17/the-health-care-industry-turns-to-big-data.

²¹Roger Foster, “Reducing Healthcare Administrative Inefficiencies with Big Data,” Government Health IT (22 May 2012). http://www.govhealthit.com/news/reducing-healthcare-inefficiencies-big-data.

²²Elizabeth Carey, “High Tech Way to Remember Your Meds,” Buffalo Business First (10 January 2012). http://www.bizjournals.com/buffalo/blog/stay_tuned/2012/01/high-tech-way-to-remember-your-meds.html?page=all.

²³Ibid.

²⁴Steve Lohr, “New U.S. Research Will Aim at Flood of Digital Data,” The New York Times (29 March 2012). http://www.nytimes.com/2012/03/29/technology/new-us-research-will-aim-at-flood-of-digital-data.html.

²⁵Paul Fain, “Big Data's Arrival,” Inside Higher Ed (1 February 2012). http://www.insidehighered.com/news/2012/02/01/using-big-data-predict-online-student-success.

²⁶John Watson, Amy Murin, Lauren Vashaw, Butch Gemin, and Chris Rapp. “Keeping Pace with K-12 Online Learning: An Annual Review of Policy and Practice,” Evergreen Education Group (2011). http://kpk12.com/cms/wp-content/uploads/KeepingPace2011.pdf.

²⁷“Healthcare Practices Embrace Mobile Technologies, New CompTIA Research Reveals,” CompTIA (16 November 2011). http://www.comptia.org/news/pressreleases/11-11-16/Healthcare_Practices_Embrace_Mobile_Technologies_New_CompTIA_Research_Reveals.aspx.

²⁸Michelle McNickle, “11 Healthcare Data Trends in 2012,” Healthcare IT News (6 January 2012). http://www.healthcareitnews.com/news/11-healthcare-data-trends-2012?page=0,0.

²⁹Michelle McNickle, “13 Tips for Fighting Mobile Device Threats,” Healthcare IT News (19 June 2012). http://www.healthcareitnews.com/news/13-tips-fighting-mobile-device-threats.

³⁰“Technology in Education,” Education Week (1 September 2011). http://www.edweek.org/ew/issues/technology-in-education/.

³¹Michelle R. Davis, “‘Safe’ Social Networking Tailored for K-12 Schools,” Education Week (13 June 2011). http://www.edweek.org/ew/articles/2011/06/15/35mm-social.h30.html.

³² “New Resources Help with Using Skype in the Classroom,” eSchool News (23 May 2012). http://www.eschoolnews.com/2012/05/23/new-resources-help-with-using-skype-in-the-classroom/.

³³See Note 27.

³⁴Milt Freudenheim, “The Doctor Will See You Now. Please Log On,” The New York Times (29 May 2010). http://www.nytimes.com/2010/05/30/business/30telemed.html?pagewanted=all.

³⁵Deloitte Center for Health Solutions, “Deloitte 2012 Survey of U.S. Health Care Consumers: The performance of the health care system and health care reform.” http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/Health%20Reform%20Issues%20Briefs/us_chs_IssueBrief_2012ConsumerSurvey_061212.pdf.

³⁶Project Tomorrow Speak Up, “Speak Up 2011: National Findings K-12 Teachers, Librarians & Administrators” (May 2012). http://www.tomorrow.org/speakup/pdfs/SU11_PersonalizedLearning_Educators.pdf.

³⁷Sean Cavanagh, “U.S. Education Pressured by International Comparisons,” Education Week (9 January 2012). http://www.edweek.org/ew/articles/2012/01/12/16overview.h31.html.

³⁸Konstantin Kakaes, “No One Can Win the Future,” slate.com (9 January 2012). http://www.slate.com/articles/technology/future_tense/2012/01/u_s_scientists_are_not_competing_with_china_or_any_other_country_.html.

³⁹Ibid.

Chapter 13: The Global Race

¹Ted C. Fishman, China, Inc.: How the Rise of the Next Superpower Challenges America and the World (New York: Simon & Schuster, 2005).

² Nicholas Carlson, “Facebook Now Has 901 Million Monthly Users, with 526 Million Coming Back Every Day,” San Francisco Times (24 April 2012). http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2012/04/23/businessinsiderfacebook-now-has-900.DTL.

³Wikipedia, “Guanxi.” http://en.wikipedia.org/wiki/Guanxi.

⁴Fang Yang, “The Importance of Guanxi to Multinational Companies in China,” Asian Social Science 7, no. 7 (July 2011). http://www.ccsenet.org/journal/index.php/ass/article/view/9446.

⁵Jackson Zhang, “Andrew Hupert, a Master in Chinese Guanxi Relationship, Discusses Aspects of Negotiation in China and Other Important Skills to Succeed in China,” Rensselaer in China (1 May 2012). http://gcbc.union.rpi.edu/stories/andrew-hupert-a-master-in-chinese-guanxi-relationship-explains-aspects-of-negotiation/.

⁶See Note 4.

⁷“Five Myths about Business in China,” The Wall Street Journal (19 June 2011). http://blogs.wsj.com/source/2011/06/19/five-myths-about-business-in-china/.

⁸Jackson Zhang, “Andrew Hupert, a Master in Chinese Guanxi Relationship, Discusses Aspects of Negotiation in China and Other Important Skills to Succeed in China,” Rensselaer in China (1 May 2012). http://gcbc.union.rpi.edu/stories/andrew-hupert-a-master-in-chinese-guanxi-relationship-explains-aspects-of-negotiation/.

⁹CIA, World Fact Book (20 June 2012). https://www.cia.gov/library/publications/the-world-factbook/geos/ch.html.

¹⁰“Always On, Always Connected: Finding Growth Opportunities in an Era of Hypermobile Consumers,” The 2012 Accenture Consumer Electronics Products and Services Usage Report (2012). http://www.accenture.com/SiteCollectionDocuments/PDF/Accenture_EHT_Research_2012_Consumer_Technology_Report.pdf#zoom=50.

¹¹“China's Tech-Savy Consumers Have Highest Take-Up of E-Commerce and Mobile Technologies, Says KPMG Survey,” KPGM (17 April 2012). http://www.kpmg.com/cn/en/pressroom/pressreleases/pages/press-20120417-consumers-convergence.aspx.

¹²Ellyne Phneah, “Asians More Dependent on BYOD,” ZDNet (2 July 2012). http://www.zdnet.com/asians-more-dependent-on-byod-7000000104/.

¹³Sumita Raghuram and Dong Fang, “Telecommuting in China: Supervisory Power as a Determinant of Its Use,” Penn State (2011). http://www.industrystudies.pitt.edu/pittsburgh11/documents/Presentations/PDF%20Presentations/5-6%20Raghuram.pdf.

¹⁴Jessica Stillman, “Scientists Prove Telecommuting Is Awesome,” GigaOM (14 November 2011). http://gigaom.com/collaboration/scientists-prove-telecommuting-is-awesome/.

¹⁵Ray Fishman, “Is Telecommuting a Good Idea?” Slate.com (9 November 2011). http://www.slate.com/articles/business/the_dismal_science/2011/11/is_working_from_home_a_good_idea_.html.

¹⁶Patrick Thibodeau, “Silicon Valley's Top Threat Is China, Survey Finds,” Computerworld (28 June 2012). http://www.computerworld.com/s/article/9228619/Silicon_Valley_s_top_threat_is_China_survey_finds.

¹⁷Ibid.