ACKNOWLEDGMENTS

The writing of this book has truly been a privileged experience. The process has provided us with an opportunity to learn to listen to our inner voice and speak from our minds and hearts in an integrated fashion. Because we have been working with and writing about a topic, trust, so dear to us, we wanted to be true to ourselves and those we have worked with in what we wrote and how we wrote it. We have been blessed to be surrounded by a circle of loving people who have trusted in us, trusted in the contribution this book will make to others, and remained supportive.

We thank Steve Piersanti for his thoughtful guidance, and the staff at Berrett-Koehler for their trust in us and what this book would bring.

We particularly thank Kristen Frantz of Berrett-Koehler, who has been a longtime champion, adviser, and friend.

Richard Weaver provided thoughtful guidance throughout the entire development of this book and helped conduct research for it. Dick, once again, you were there when we needed you most! Our friendship continues to be “transformative,” and we are grateful for all we share.

Chris Francovich, longtime team member and friend of our company, Chagnon & Reina Associates, Inc., brought his heart and soul to supporting this book, from interviewing people helping with story scenarios to reading countless drafts.

Colleague Rick Tette provided invaluable research assistance. He tirelessly interviewed people who engaged with our work so that we could share their stories with you.

Christopher Dilts, trusted partner and collaborator, designed and developed groundbreaking technology that supported the research for this book and engaged people in trust building around the world.

Jeffrey Douglass brought insight to the idea of capacity for trust to help make a tough topic more readable.

Patti Christensen and James Nelson-Lucas told us, “You need to bring these stories to life.” Then they showed us how! Thank you both.

Sharon Reynolds, a precious gem from Australia, supported us with anecdotes and vignettes of trust and betrayal overseas.

Denise Renter, Leslie Yerkes, Carol White, Jesse Mendoza, Angela Airall, and Jeffrey Aresty share our commitment to trust building. Numerous people certified in our Trust & Betrayal Model and trust-measuring instruments shared their trust building experiences with us to bring further life to the book. Thank you for your partnership, support, and conviction. Together we make a difference.

Stacey Hood, Kathy Leith, and Norma Farnsworth, members of the Chagnon & Reina Associates team, have been especially valuable. Stacey is the creative gem who brought our model to life through the use of graphics and design. Kathy and Norma provide infrastructure support that allows us to focus. Thank you.

We have worked with thousands of people in more than a hundred organizations. From them we have learned the power of trust and the hope for future relationships in organizations. We thank them for embracing our work and using it to build trust in their relationships. We continue to learn from them.

We are blessed with special relationships with kindred spirits with whom we have worked. Several took precious time to share how they have benefited from the trust work so that others may benefit as well. They told us what was important to include in this book, and we have included it! Thank you, Judi Della Barba, Lori Brown, Joyce Cofield, Lisa Daily, Beth Elliott, Steve Jordan, Maureen Johannssen, Ben Katcoff, Tim Klunk, Klon Kitchen, Brynne Lanning, Ted Mayer, Rosemary McGahey, Chris Ng, Cindy Petitt, Mary Beth Petersen, Mary Santiago, Maury Stout, Crystal Tanvas, and Darrell Thomsen. We are grateful for our work together. We bring ourselves in service to you and are served in return! Thank you for your trust in us.

Our families have provided a steady stream of encouragement and faith in us and what we might bring to others. They have graciously stood by us every step of the way.

Our godchildren, Timothy and Julia, remind us how precious relationships are and how important it is to nurture them with play and creativity.

Our sons, Patrick and William, have cheered us on for years. We are deeply proud of the young men they have become and the trustworthy way they lead their lives.

Finally, we would like to thank the process of life for bringing us together and for providing us with the opportunity to make a contribution to the development of trust in relationships. Together we continue.