Index
A
affective conflict
after decisions
reflection
repair of damaged feelings
telling as classic stories
before debates
ground rules
mutual respect
role playing
during debates
redescription
reframing debates
revisitation
managing
versus cognitive conflict
Ager, Mark
All-Star Sports
fair decision-making processes
misalignment problems
Allen, Woody
Allison, Graham
Ambrose, Stephen
analogy reasoning
Apollo 13 mission
Army (U.S.)
Ashforth, Blake
B
Ball, George
Barrett, Don
fair decision-making processes
misalignment problems
Bay of Pigs
CIA involvement
decision-making processes
groups
legitimate processes
Beaujolais, Roger
Beidleman, Ned
Belichick, Bill
Bennis, Warren
Beth Israel Deaconess Medical Center (BIDMC)
closure, sustaining in decision making
culture of yes
fair decision-making processes
Black Hawk helicopters (U.S.) shot down
Bohmer, Richard
Boisjoly, Roger
Bonaparte, Napoleon
Bossidy, Larry
Boston Red Sox
Boukreev, Anatoli
Breashears, David
Brooks, Mel
Burns, Monique
Bush, George W.
C
Caesar, Sid
Cain, Leroy
candor, lack of
Columbia accident
General Electric
hard barriers
signals
systemic problem
Capital One
Castro, Fidel
Caufield, Steven
managerial levers use
U.S. Navy vessels, design/construction contract
Central Intelligence Agency (CIA)
CEOs, critical decisions
Challenger 1986 accident
affective conflict
parallels to Columbia accident
Chamberlain, Lloyd
charade of consultation
Charan, Ram
Children's Hospital and Clinics, Minneapolis
language systems
Chrysler
Churchill, Winston
CIA (Central Intelligence Agency)
closure in decision making
building trust and credibility
decision mode
divergent and convergent thinking
small wins
outcome-oriented
process-oriented
sustaining closure
Coca-Cola Company, formula change
cognitive conflict
versus affective conflict
Collins, Jim
Colts, Indianapolis
Columbia Accident Investigation Board
efficiency crowding out debate
Columbia space shuttle 2003 accident
decision-making processes
efficiency crowding out debate
lack of NASA's candor and dissent
language systems
structural barriers to candid communication
communication
as managerial lever
U.S. Navy vessels, contract competition
composition as managerial lever
U.S. Navy vessels, contract competition
conceptual models
conflict in decision making
affective conflict
building trust and credibility
challenges
cognitive biases
cognitive rigidity
defensive routines by management
in-groups versus out-groups
leadership style
closure
decision mode
sustaining closure
cognitive conflict
convergent and divergent thinking
debate diagnosis
fair and legitimate processes
management
after decisions
before debates
during debates
telling as classic stories
small wins
outcome-oriented
process-oriented
Your Show of Shows
consensus in decision making
conflicts
effects
fair processes
implementation
lack of
legitimate processes
misalignment problems
teaching fair and legitimate processes
content-centric learning
context as managerial lever
U.S. Navy vessels, contract competition
control as managerial lever
U.S. Navy vessels, contract competition
convergent thinking
Corning Incorporated
Coy, Craig
Cruise, Tom
Cuban missile crisis
decision-making bodies
decision-making processes
legitimate decision-making processes
point-to-point communication
cultural barriers to candid communication
culture of maybe
culture of no
versus Devil's Advocacy
culture of yes
D
Daimler Benz
Daimler-Chrysler merger
de Bono, Edward
Deal, Duane
debate stimulation
conceptual models
Devil's Advocacy
Dialectical Inquiry
leadership pitfalls
efficiency crowding out debate
encouraging entrenchment and polarization
hub-and-spoke model
misuse of Devil's Advocacy
striving for false precision
mental simulation
point-counterpoint method
practice of methods beneficial
role playing
U.S. Navy vessels, contract competition
managerial levers use
Debris Assessment Team, Columbia space shuttle accident
decision frames
decision-making effectiveness
decision-making myths
critical decisions
as cognitive endeavors
by CEO
by managers
by managers after analysis
by top management teams
lone warrior myth
versus reality
decision-making process
winning U.S. Navy vessels contract
managerial levers use
decision-making processes
absence of candor
Columbia accident
hard barriers
soft barriers
systemic problem
absence of dissent
Bay of Pigs
decision-making bodies
legitimate decision-making processes
challenges
cognitive biases
cognitive rigidity
defensive routines by management
in-groups versus out-groups
leadership style
right decision versus right process
cognitive and affective conflict
Cuban missile crisis
decision-making bodies
legitimate decision-making processes
point-to-point communication
decision mode
Kennedy's Ex Comm
Mount Everest 1996 tragedy
poor decisions
role of leaders
Devil's Advocacy
leadership pitfalls
practice beneficial
variants
versus culture of no
Dialectical Inquiry
practice beneficial
variants
Digital Equipment Corporation (DEC)
decision-making bodies
dissent in decision making
absence of candor
Columbia accident
hard barriers
soft barriers
systemic problem
absence of dissent
challenges
cognitive biases
cognitive rigidity
defensive routines by management
in-groups versus out-groups
leadership style
Mount Everest 1996 tragedy
perils
Dittemore, Ron
divergent thinking, conflicts in decision making
Dodge, Wagner
Dougherty, Kevin
role playing
Drucker, Peter
E
Edmondson, Amy
affective conflict
closure by leaders of decision-making process
collective problem solving and learning simulation
patterns of participation and involvement
status differences in candid communication
effective listening
80/20 rule
Eisenhardt, Kathleen
closure in decision making, confidants
process-oriented small wins
scenario planning
Eisenhower, Dwight
Electronic Arts
affective conflict
Emerson Electric
repair of damaged feelings
Enron
Epstein, Theo
Ex Comm (Executive Committee of the National Security Council)
F
F-15 fighter jet pilots (U.S), shooting Black Hawk helicopters
fair decision-making processes
conflicts
definition
implementation
leadership role
teaching good processes
misalignment problems
unanimity, lack of
Farson, Richard
Feldman, Martha
Fenton, Ben
Fischer, Scott
poor decisions
Fisher, Roger
Fisher, Scott
Ford Motor Company
Forest Service (U.S.)
Mann Gulch, Montana, forest fire
Fortune magazine
Foster, Richard
4 C's
free exchange approach to communication
G
Gang of Nine
Gardner, Howard
Garvin, David
Gas Pipeline
Gelbart, Larry
General Dynamics
General Electric
best practices initiative
debate
Jack Welch as CEO
lack of candor
reduction of hierarchy layers at GE
George, Alexander
Gersick, Connie
Gerstner, Louis
Gibbs, Barrie
Gillette
Glawson, James
Goizueta, Roberto
Grayson. Leslie
Grove, Andrew
H
Hackman, Richard
Hagerty, Robert
Halberstam, David
Hall, Rob
poor decisions
Ham, Linda
Hambrick, Donald
hard barriers to candor
Hardy, George
Harris, Andy
Harvard Business School
Heifetz, Ronald
Hewlett-Packard
Honeywell International
Houghton, Jamie
Huard, Damon
hub-and-spoke model
I
Iacocca, Lee
IBM
culture of no
decision-making bodies
IMAX film expedition
imitation of best practices
in-family events
indecisiveness
accelerating decision making
adopting rules of thumb
failure to solve underlying problems
imitating best practices
reasoning by analogy
culture of maybe
culture of no
versus Devil's Advocacy
culture of yes
Beth Israel Deaconess Medical Center
origins of indecisive cultures
Indianapolis Colts
Intel
iterative process of divergence and convergence
J – K
Janis, Irving
Jet Corp
Johnson, Lyndon
Kassner, Bruce
Kennedy, President John F.
Bay of Pigs
decision-making bodies
decision-making processes
Cuban missile crisis
decision-making bodies
decision-making processes
point-to-point communication
Ex Comm
Kennedy, Robert
Keyes, Ralph
Keystone
Kim, W. Chan
Kimberly-Clark
Klein, Gary
Knight, Chuck
repair of damaged feelings
Korean conflict
Korsgaard, Audrey
Kourey, Mike
Krakauer, Jon
Kranz, Gene
L
leaders' roles
decision-making processes
forms of taking charge
lone warrior myth
virtues of effective leaders
leadership
closure in contentious decisions
building trust and credibility
decision mode
divergent and convergent thinking
outcome-oriented small wins
process-oriented small wins
small wins
sustaining closure
conflicts in decision making
fair decision-making processes
implementation
teaching processes
leadership emphasis
leadership style
leadership with restraint
legitimate decision-making processes
destroying legitimacy
misalignment problems
preserving legitimacy
procedural legitimacy
teaching processes
Lee, Paul
Lepper, Mark
Levy, Paul
Beth Israel Deaconess Medical Center
culture of yes
lack of action
conflict management
decision making
fair processes
sustaining closure
Liebman, Max
Light, Paul
listening effectively
Loeb, Marshall
Logan Airport
lone warrior myth
Lord, Charles
M
managerial levers
communication
composition
context
control
U.S. Navy vessels, design/construction contract competition
Mann Gulch, Montana, forest fire
Manning, Peyton
March, James
Marshall Space Center
Martinez, Pedro
Massport
Mauborgne, Renee
May, Ernest
May, Randy
McArthur, Dean John
McDermott International
McMillan, Bruce
McNamara, Robert
mental simulation
Mercedes subsidiary, Daimler Benz
Mets, New York
Minaya, Omar
Minnesota Center for Corporate Responsibility
misalignment problems in fair and legitimate decision making
Mission Management Team, Columbia space shuttle
efficiency crowding out debate
Mockler, Colman
Moore, Gordon
Morath, Julie
language systems at Children's Hospital
Mount Everest 1996 tragedy
poor decisions
Moyers, Bill
Moynihan, Patrick
Mulloy, Larry
Munich analogy
Myers-Briggs
N
Nadler, David
NASA
Apollo 13 mission
Columbia space shuttle accident
decision-making processes
efficiency crowding out debate
lack of candor and dissent
language systems
structural barriers to candid communication
space shuttle program
framed as operational
lack of candid communication
Navy (U.S.) vessels, contract competition
managerial levers use
Neustadt, Richard
New England Patriots
New Leaders for New Schools
New York Mets
O
O'Neill, Tip
Olsen, Ken
out-of-family events
outcome-oriented small wins
P
Parcells, Bill
Pareto principle
Patriots, New England
Peters, Tom
Pfeffer, Jeffrey
Pisano, Gary
point-counterpoint communication system
point-to-point communication system
Polycom
pre-mortems
procedural legitimacy
process-centric learning
process-oriented small wins
Q – R
Quick Market Intelligence
Quinn, James Bryan
Raben, Charles
Rau, John
Reagan, Ronald
Rechner, Paula
Red Sox, Boston
redescription
reflection
reframing debates
Reiner, Carl
repair of damaged feelings
revisitation
Ride, Sally
Rocha, Rodney
role playing
affective conflict management
Roosevelt, Franklin
Ross, Lee
Royal/Dutch Shell
rules of thumb
Rumsfeld, Donald
Russo, Edward
S
Sandberg, William
Sapienza, Harry
scenario planning
Schein, Edgar
Schlesinger, Arthur
legitimate decision-making processes
Schnur, Jon
Schoemaker, Paul
Schrempp, Jurgen
Schweiger, David
September 11, 2001 terrorist attacks
Logan Airport
Simon, Neil
Skilling, Jeffrey
smart-talk trap
Smith, Darwin
Social Security 1983 reform
soft barriers to candor
Sorensen, Theodore
Spencer, Janet
Stertz, Bradley
Storm King Mountain fire
structural barriers to candid communication
Sun Life Financial
Canadian Group Insurance subsidiary
role playing
Sutton, Robert
T
Tennant, Mark
Tetrault, Roger
Thibault, John
Thiokol, Morton
Thomson, James
Tichy, Noel
Top Gun
Truman, Harry
sign, The Buck Stops Here
Tyler, Tom
U
U. S. Forest Service
U.S. Army
U.S. Black Hawk helicopters shot down
U.S. F-15 fighter jet pilots, shooting down of Black Hawk helicopters
U.S. Forest Service (USFS)
Mann Gulch, Montana, forest fire
U.S. Navy vessels, contract competition
managerial levers use
Ulrich, Dave
unanimity in decision making
conflicts
fair processes
implementation
lack of
legitimate processes
misalignment problems
teaching fair and legitimate processes
Ury, William
V
Vaughan, Diane
Venton, Andrew
Vietnam
Vlasic, Bill
W
Wal-Mart
Walker, Laurens
Wang, Jim
Watkins, Michael
closure by leaders of decision-making process
patterns of participation and involvement
Weick, Karl
Welch, Jack
best practices initiative
debate
GE's lack of candor
GE's reduction of hierarchy layers
Wholesale Trading
Wickson, Eric
Widnall, Sheila
Workforce Management magazine
World Series
Worldwide Studios
Writers' Room (Your Show of Shows), conflicts
Wyatt, Watson
X - Z
Xerox, decision-making bodies
Your Show of Shows
ZTech