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Book Description
The ACE of Soft Skills: Attitude, Communication and Etiquette for Success is a part of this educational process that produces top-notch professionals. Divided into three parts, Attitude, Communication and Etiquette, This book provides a broad-based coverage of what constitutes soft skills and covers nearly 40 essential soft skills along with numerous case studies, cartoons, figures, tables and quotations.
Table of Contents
- Cover
- Title Page
- Contents
- Dedication
- Foreword
- Preface
- 1. Let Us Get Started!
- Part I: Attitude
- 2. Big Picture, Pride, Passion and Process
- 3. Vision
- 4. Personal Accountability
- 5. Teamwork and You
- 6. Diversity Awareness
- 7. Lifelong Learning
- 8. Performance-expectations Management
- 9. The Art of Time Management
- 10. Stepping Up to the Plate
- 11. When Things Go Way Wrong at the Workplace
- 12. Tying It All Together: Work Your Way to Success
- Part II: Communication
- 13. Understanding the Communication Cycle
- 14. Distortion in Communication
- 15. The ‘Why’ and ‘To Whom’ Parts of Communication: Knowing the Objective of Communication and Audience Analysis
- 16. Preparing for the Communication
- 17. Listening Skills
- 18. Body Language
- 19. Vocal Variety: Using the Voice Channel
- 20. Visual Aids
- 21. Putting It All Together
- 22. Resumé Writing
- 23. Interviews
- 24. Meetings
- 25. Proposals
- 26. Status Reports
- 27. Giving and Receiving Feedback
- 28. Performance Appraisals
- 29. How to Present Bad News
- 30. Presenting to the Senior Management
- Part III: Etiquette
- Notes
- Acknowledgements
- Copyright