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Part II: Communication
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Part II: Communication
by Mahadevan Ramesh, Gopalaswamy Ramesh
The ACE of Soft Skills: Attitude, Communication and Etiquette for Success
Cover
Title Page
Contents
Dedication
Foreword
Preface
1. Let Us Get Started!
Part I: Attitude
2. Big Picture, Pride, Passion and Process
3. Vision
4. Personal Accountability
5. Teamwork and You
6. Diversity Awareness
7. Lifelong Learning
8. Performance-expectations Management
9. The Art of Time Management
10. Stepping Up to the Plate
11. When Things Go Way Wrong at the Workplace
12. Tying It All Together: Work Your Way to Success
Part II: Communication
13. Understanding the Communication Cycle
14. Distortion in Communication
15. The ‘Why’ and ‘To Whom’ Parts of Communication: Knowing the Objective of Communication and Audience Analysis
16. Preparing for the Communication
17. Listening Skills
18. Body Language
19. Vocal Variety: Using the Voice Channel
20. Visual Aids
21. Putting It All Together
22. Resumé Writing
23. Interviews
24. Meetings
25. Proposals
26. Status Reports
27. Giving and Receiving Feedback
28. Performance Appraisals
29. How to Present Bad News
30. Presenting to the Senior Management
Part III: Etiquette
31. Phone Etiquette
32. E-mail Etiquette
33. Foreign Business Trips
34. Visits of Foreign Counterparts
35. The Big Deal About Small Talk
36. Respecting Privacy
37. Learning to Say ‘No’
38. The Role of Humour in the Workplace
39. English-language Skills
40. Reach for the Moon
Notes
Acknowledgements
Copyright
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12. Tying It All Together: Work Your Way to Success
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13. Understanding the Communication Cycle
Part II
Communication
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