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Book Description

You're no idiot, of course. You know that knowledge is power. However, teamwork is the key in today's new corporate economy, and keeping things to yourself won't benefit you or your company.

But you don't have to reinvent the wheel! 'The Complete Idiot's Guide to Knowledge Management' will show you exactly how to share information among your peers to help your company achieve greater success! In this 'Complete Idiot's Guide', you get:
-Basic knowledge management models and concepts.
-Step-by-step instructions on implementing the concept within your company and group.
-Strategies for knowledge sharing.
-The fundamentals of trying a pilot program.
-How information technology relates to knowledge management.
-The importance of culture in the program.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Foreword
  4. Introduction
  5. Part 1 - Exploring the Oxymoron
    1. Chapter 1 - What’s in a Name?
    2. Chapter 2 - More Models Than a Car Show
    3. Chapter 3 - What’s a Chief Knowledge Officer?
    4. Chapter 4 - Knowledge Management Success Stories
  6. Part 2 - Getting Started
    1. Chapter 5 - Developing a Strategy
    2. Chapter 6 - Start Small
    3. Chapter 7 - Building the Infrastructure
    4. Chapter 8 - Communities of Practice—The Killer Application
    5. Chapter 9 - Strategic Choices for Connecting People to People
    6. Chapter 10 - More Connection Choices
  7. Part 3 - Can’t Live with IT; Can’t Live Without IT
    1. Chapter 11 - Why Your CIO Has Gray Hair
    2. Chapter 12 - Nets, Nets, Nets
    3. Chapter 13 - Between You and Me with Collaborative Tools
    4. Chapter 14 - Finding the Information You Need
  8. Part 4 - The Showstopper of Culture
    1. Chapter 15 - Culture Is You, Me, and Everybody Else
    2. Chapter 16 - Working with Organizational Culture
    3. Chapter 17 - Managing the Change
    4. Chapter 18 - Spreading the Word Far and Wide
  9. Part 5 - Keeping Score
    1. Chapter 19 - You Get What You Measure
    2. Chapter 20 - Developing Measures
    3. Chapter 21 - A Sampler of Measurement Approaches
    4. Chapter 22 - Measuring Intellectual Capital
  10. Part 6 - Settling In for the Long Haul
    1. Chapter 23 - Where Did We Go Wrong?
    2. Chapter 24 - Moving to the Big Time
    3. Chapter 25 - Lagniappe: The Thirteenth Doughnut
  11. Appendix A - Glossary
  12. Appendix B - Web Sites
  13. Appendix C - Books and Articles
  14. Index
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