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by Melissie Clemmons Rumizen
The Complete Idiot's Guide to Knowledge Management
Title Page
Copyright Page
Foreword
Introduction
Part 1 - Exploring the Oxymoron
Chapter 1 - What’s in a Name?
Chapter 2 - More Models Than a Car Show
Chapter 3 - What’s a Chief Knowledge Officer?
Chapter 4 - Knowledge Management Success Stories
Part 2 - Getting Started
Chapter 5 - Developing a Strategy
Chapter 6 - Start Small
Chapter 7 - Building the Infrastructure
Chapter 8 - Communities of Practice—The Killer Application
Chapter 9 - Strategic Choices for Connecting People to People
Chapter 10 - More Connection Choices
Part 3 - Can’t Live with IT; Can’t Live Without IT
Chapter 11 - Why Your CIO Has Gray Hair
Chapter 12 - Nets, Nets, Nets
Chapter 13 - Between You and Me with Collaborative Tools
Chapter 14 - Finding the Information You Need
Part 4 - The Showstopper of Culture
Chapter 15 - Culture Is You, Me, and Everybody Else
Chapter 16 - Working with Organizational Culture
Chapter 17 - Managing the Change
Chapter 18 - Spreading the Word Far and Wide
Part 5 - Keeping Score
Chapter 19 - You Get What You Measure
Chapter 20 - Developing Measures
Chapter 21 - A Sampler of Measurement Approaches
Chapter 22 - Measuring Intellectual Capital
Part 6 - Settling In for the Long Haul
Chapter 23 - Where Did We Go Wrong?
Chapter 24 - Moving to the Big Time
Chapter 25 - Lagniappe: The Thirteenth Doughnut
Appendix A - Glossary
Appendix B - Web Sites
Appendix C - Books and Articles
Index
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