Part 5
Keeping Score
As a young soldier I attended a training school located on an Air Force base in San Angelo, Texas. After 15 months at a military language institute I was more than used to taking tests—I had taken four a day for months. But I encountered a new wrinkle in Texas. One instructor was nicknamed Thumper, but the nickname baffled me. My conclusion was that he must thump a lectern hard when making a point. I had it all wrong. When Sergeant Thumper reached a point in the lecture that was going to be covered on the next test, he stomped his right foot hard. He quickly conditioned me and the rest of my class; whenever he thumped, we listened avidly, grabbed our pens, and wrote frantically.
Our behavior substantiates the dictum, “What gets measured gets done.” However, hardly anyone measures knowledge management results well. The rest of the field has moved along rapidly, but measurement seems stuck in low gear.
In this part we’ll look at the basics of KM measurement as well as some frameworks and measures that are being used. Additionally, we’ll cover the one area of measurement and knowledge management that has gotten much attention since the early days: measurement of the intangible assets, the intellectual capital.
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.