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Book Description

Today’s workplaces are dynamic, so it shouldn’t surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Acknowledgments
  5. Contents
  6. Introduction
  7. Chapter 1 What’s New at Work?
  8. Chapter 2 Why Can’t Everyone Be Like Me?
  9. Chapter 3 What’s Happened to Team Spirit?
  10. Chapter 4 What’s the Problem?
  11. Chapter 5 Listen Up!
  12. Chapter 6 You Want Me to Do What?
  13. Chapter 7 Don’t Draw a Line in the Sand!
  14. Chapter 8 What’s Your Type?
  15. Chapter 9 Whose Fight Is It Anyway?
  16. Chapter 10 Are You Playing Nice in the Sandbox?
  17. Chapter 11 What’s an Organization to Do?
  18. Afterword
  19. Appendix: Additional Resources
  20. Notes
  21. Bibliography
  22. Index
  23. About the Authors
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