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Book Description

In the tradition of Who Killed Change?, the book begins with a crime being committed: Excellence (personified) has been kidnapped and Leadership assembles Excellence’s team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back. And who is the culprit? Has Average kidnapped Excellence and replaced Excellence’s team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser? A mysterious ransom note sparks a struggle between Average and Excellence. Integrated into this story of organizational excellence is a personal story of Dave, a delivery man. The abduction of Excellence forces Dave to contemplate the level of excellence in his personal life. Throughout the story, the paths of personal best and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best and maintain excellence in every aspect of their lives.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword
  7. Introduction
  8. 1. Excellence Kidnapped
  9. 2. The Demand for the Return of Excellence
  10. 3. Average and his Team Get to Work
  11. 4. Below Average
  12. 5. Passion Meets N. Different
  13. 6. Competency Meets N. Ept
  14. 7. Flexibility Meets N. Flexibility
  15. 8. Communication Meets Miss Communication
  16. 9. Ownership Meets Poser
  17. 10. Leadership Meets the Employees
  18. 11. What Every Leader, Manager, Supervisor, and Employee Must Know About Excellence
  19. Epilogue
  20. Now Elevate Your Excellence!
  21. People and Companies Who ‘Get It’
    1. Jack, the Coffee Tastes Better When You Make It!
    2. Baptist Hospital
    3. First Choice Home Medical
    4. Southwest Airlines
    5. Mitchells Family of Stores
    6. Galt House Hotel
  22. Acknowledgments
  23. About the Authors
3.129.216.7