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by Ed Jent, John Britt, Harry Paul
Who Kidnapped Excellence?
Cover Page
Title Page
Copyright Page
Dedication
Contents
Foreword
Introduction
1. Excellence Kidnapped
2. The Demand for the Return of Excellence
3. Average and his Team Get to Work
4. Below Average
5. Passion Meets N. Different
6. Competency Meets N. Ept
7. Flexibility Meets N. Flexibility
8. Communication Meets Miss Communication
9. Ownership Meets Poser
10. Leadership Meets the Employees
11. What Every Leader, Manager, Supervisor, and Employee Must Know About Excellence
Epilogue
Now Elevate Your Excellence!
People and Companies Who ‘Get It’
Jack, the Coffee Tastes Better When You Make It!
Baptist Hospital
First Choice Home Medical
Southwest Airlines
Mitchells Family of Stores
Galt House Hotel
Acknowledgments
About the Authors
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Who Kidnapped Excellence?
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Copyright Page
Who Kidnapped Excellence?
What Stops Us From Giving and Being Our Best
HARRY PAUL
JOHN BRITT
ED JENT
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