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Author Richard Lees , Azlan Raj
Understand what’s required to deliver top-of-the-line customer experiencesAs organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despit....
Release Date 2022/03 -
Scrum® in Action: Agile Software Project Management and Development
Author Andrew Pham
SCRUM IN ACTION: AGILE SOFTWARE PROJECT MANAGEMENT AND DEVELOPMENT is a practical how-to guide for software project teams on how to successfully deploy an Agile software framework with Scrum. It is clearly and concisely written and is the first practical guide with ....
Release Date 2011/02 -
How to Kill the Scrum Monster: Quick Start to Agile Scrum Methodology and the Scrum Master Role
Author Ilya Bibik
Implement Scrum or improve how Scrum works in your team or organization using this concise, sharp, and programmatic book. You will quickly learn what you need to know without getting confused with unnecessary details.What You'll LearnBecome familiar with Agile con....
Release Date 2018/06 -
Great Big Agile: An OS for Agile Leaders
Author Jeff Dalton
Big Agile leaders need an empirical, "high-trust" model that provides guidance for scaling and sustaining agility and capability throughout a modern technology organization. This book presents the Agile Performance Holarchy (APH)—a "how-ability" model that pro....
Release Date 2018/12 -
Changing the IT Leader's Mindset - time for revolution rather than evolution
Author Dr. Brian Sutton , Dr. Robina Chatham
Are you a stereotypical IT Leader?Although the typical aspects of the stereotypical IT Leader are extremely valuable, they are often regarded as incompatible, not only with the Board, but also with modern business strategy, which now tends to emerge through a proces....
Release Date 2010/08 -
Successful Management Guidelines (Collection)
Author Stephen Robbins , Martha I. Finney
Each book in the bestselling Truth About series offers the author's practical and distilled knowledge on a particular business topic, showing readers how to apply these principles in their daily work lives. With an 'aha' on every page, information is presented i....
Release Date 2013/08 -
Managing Projects with Microsoft® Visual Studio® Team System
Author Martin Danner , Joel Semeniuk
Get the practical reference for using Visual Studio Team System in your software development lifecycle—and maximize project success. Designed for software project managers, this book offers straightforward product information and expert insights for collaborating w....
Release Date 2007/03 -
High-Tech, High-Touch Customer Service
Author Micah Solomon
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense....
Release Date 2012/05 -
Author Carolyn Blunt , Martin Hill-Wilson
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collabora....
Release Date 2013/11 -
Managing Technology and Product Development Programmes
Author Peter Flinn
An authoritative guide to new product development for early career engineers and engineering studentsManaging Technology and Product Development Programmes provides a clear framework and essential guide for understanding how research ideas and new technologies are ....
Release Date 2019/05 -
Author Chris Adlard , Daniel Bausor , Dan Steinman
How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – p....
Release Date 2019/12 -
Author Michelle Accardi-Petersen
Clearly the marketing methods of old will not fulfill all the needs of today's organization. Today, the fast moving opportunities afforded by the internet, websites, social networking and data communication give those in the know a huge advantage over traditional m....
Release Date 2011/11 -
Digital Customer Experience Engineering : Strategies for Creating Effective Digital Experiences
Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or mor.... -
The Experience-Centric Organization
Author Simon David Clatworthy
Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal cu....
Release Date 2019/07 -
Author Bill Price , David Jaffe
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save mon....
Release Date 2022/06 -
Author Pamela Gordon
When it comes to believing that business can be profitable and environmentally sensitive, cynics abound on both sides. But in Lean and Green, Pamela Gordon proves that capitalism and environmentalism are not mutually exclusive-quite the contrary. She shows how ....
Release Date 2001/09 -
Moodle 2 for Teaching 4-9 Year Olds Beginner's Guide
Author Nicholas Freear
No special technical skills or previous Moodle experience is needed to use the e-learning platform to create fun interactive teaching aids for young children. This step-by step guide makes it as easy as ABC.A beginner's guide with lots of practical examplesLearn ho....
Release Date 2011/10 -
The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance
Author Christopher Brown , Linden Brown
BECOME THE ENVY OF YOUR INDUSTRY WITH A CUSTOMER-CENTRIC CULTUREFor the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study d....
Release Date 2013/12 -
Communication Skills for Managers, Fifth Edition
Author Janis Fisher Chan
The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This self-study course is your guide to business communication that delivers the message?whether written, spoken, in person or via e-mail....
Release Date 2002/08 -
Author Clementina Galli Zugaro , Mr. Emilio Galli Zugaro
DISCOVER THE ART OF COMMUNICATIVE LEADERSHIP: HOW TO REALLY LISTEN SO YOU CAN WIN AND HOLD THE TRUST OF YOUR STAKEHOLDERS. Leaders often say ‘I communicate’ when, in fact, they mean ‘I tell’. Yet being able to really listen is the key to growth and results. The Lis....
Release Date 2017/01 -
The Introverted Leader, 2nd Edition
Author Jennifer Kahnweiler
NEW EDITION, REVISED AND EXPANDEDThe Introverted LeaderBuilding on Your Quiet Strength, Second EditionFinally, a book that recognizes the immense value that introverts bring to the workplace.”—Daniel Pink, author of Drive and WhenA prevailing myth is that a bi....
Release Date 2018/03 -
Author Joseph Michelli
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the in....
Release Date 2011/05 -
Map the Future of Design for Enhanced Customer Experience
Author Deepa Prahalad , Ravi Sawhney
This Element is an excerpt from Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (9780137023486) by Deepa Prahalad and Ravi Sawhney. Available in print and digital formats. Use “experience mapping” to create products, services, and....
Release Date 2010/08 -
Author Bas Vodde , Craig Larman
Lean and Agile Development for Large-Scale Products: Key Practices for Sustainable Competitive SuccessIncreasingly, large product-development organizations are turning to lean thinking, agile principles and practices, and large-scale Scrum to sustainably and quickly....
Release Date 2010/01 -
Author Sean Richardson , Alison Hill , Darren Hill
A practical toolkit for handling workplace conflict and difficult conversationsDealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonv....
Release Date 2016/04 -
Author Jeff Sutherland , Ken Schwaber
A radical approach to getting IT projects done faster and cheaper than anyone thinks possibleSoftware in 30 Days summarizes the Agile and Scrum software development method, which allows creation of game-changing software, in just 30 days. Projects that use it are th....
Release Date 2012/05 -
The Employee Experience Advantage
Author Marshall Goldsmith , Jacob Morgan
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don'tRecently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the ....
Release Date 2017/03 -
Author Michael Nir
Use this practical, step-by-step guide on lean agile strategy to harness technological disruption at your large business to successfully advance your business rather than suffer a loss of business. The lean agile enterprise concept is demystified and translated int....
Release Date 2018/04