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Author Roberta Chinsky Matuson
Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. In The Magnetic Leader, Roberta Matuson asks us to consider that the qu....
Release Date 2017/03 -
The Agile Consultant: Guiding Clients to Enterprise Agility
Author Rick Freedman
Learn the agile philosophy of lean processes, incremental delivery, deep client participation, decentralized authority, and just-in-time planning to bring speed, creativity, empowerment and increased productivity to product development. This book is your guide to b....
Release Date 2016/08 -
Experience Explorer Facilitator's Guide
Author N. Anand Chandrasekar , Meena Wilson
Experience Explorer gives leaders a powerful and efficient tool for discovering what they have learned about effective leadership and what they still need to learn. When leaders explore and talk about their past experiences, they can better plan future learning expe....
Release Date 2014/10 -
Communication Strategies for Today's Managerial Leader
Author Deborah Britt Roebuck
Given that communication is the lifeblood of an organization, managerial leaders need to understand how to use communication strategies to build their teams to achieve organizational objectives. Studies repeatedly point to the impact communication skills have on the....
Release Date 2012/01 -
Middle Managers in Program and Portfolio Management
Author Ralf Müller , Tomas Blomquist
The increasing "projectization" of organizations has led to a greater reliance on program and project portfolio management, and middle managers are playing a central role in the management of multiple simultaneous projects. Experienced project managers understand t....
Release Date 2006/01 -
Author Thomas A. Kochan
Business leaders have a choice in how they want to compete. “High-road” companies, author Thomas A. Kochan argues, are managed for the long term, seeking to compete through a combination of high productivity, innovation, and quality customer service tha....
Release Date 2015/10 -
Making Natural Beauty Products
Author Sally Trew
This highly visual hands-on guide teaches readers how to make skincare, makeup, and many more personal-care products using natural ingredients. Step-by-step color photos guide readers through base recipes, followed by more than 200 color and blend variations. Readers with....
Release Date 2013/10 -
Innovation and New Product Planning
This practical book introduces readers to the essential business aspects of innovation and new product planning. The product planning process is discussed across two broad themes: product development and product management. Importantly, the book emphasizes the 21st-century strategic and creative min.... -
Improving Agile Retrospectives: Helping Teams Become More Efficient, 1/e
Author Marc Loeffler
Retrospectives are a key pillar of successful agile adoption and transformation, and an indispensable tool for changing culture. They’re not only valuable in an agile context: they can be used whenever continuous improvement processes are needed, from “lessons-lear....
Release Date 2017/12 -
Author Kelly McDonald
Deliver a better business experience, for every kind of customerA "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographi....
Release Date 2012/11 -
Digilogue: How to Win the Digital Minds and Analogue Hearts of Tomorrow's Customer
Author Anders Sorman-Nilsson
How to leverage the enduring human need for analogue experiences to attract and retain more customers in a digital world.Anything that can be digitised will be digitised. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always mor....
Release Date 2013/09 -
Author Ralph Fernando
Ralph Fernando is a business leader, consultant and writer. He draws together strategy, operations and technology experience earned on an international stage, where he focuses on value creation in private, public and voluntary organisations.Ralph recognises that the boundaries between functional dis....
Release Date 2019/07