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How to Resolve Conflict—Management Development
Author Matthew Bennet , Phoebe A. Sheftel
Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This Infoline will show you how to apply the sound principles of conflict resolution to most situations. The issue details two schools of thought on conflict man....
Release Date 2001/04 -
Software Ownership Transfer: Evolving Knowledge Transfer for the Agile World
Author Vinod Sankaranarayanan
Organizations invest immense amounts of time, resources, and attention in their software projects. But all too often, when it's time to transfer the finished project to new "owners," they settle for the most superficial classroom training, documentation, and code ....
Release Date 2016/07 -
Accelerating Modernization with Agile Integration
Author Vasfi Gucer , Ulas Cubuk , Tony Curcio , Timothy Quigly , Shishir Narain , Nick Glowa
The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multicloud, decentralization, and microservices. The integration layer must transform....
Release Date 2020/02 -
CMMI Survival Guide: Just Enough Process Improvement
Author Richard Turner , Suzanne Garcia
Praise for CMMI® Survival Guide"Traveling down the CMMI road can be difficult and time-consuming. Garcia and Turner have given us a practical roadmap that addresses the key points to learn as well as the many potholes to avoid. Their Survival Guide is a most valuabl....
Release Date 2006/10 -
Delivering Business Analytics: Practical Guidelines for Best Practice
Author Evan Stubbs
AVOID THE MISTAKES THAT OTHERS MAKE - LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESSThis groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable different....
Release Date 2013/02 -
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Author Karyn Ross , Jeffrey Liker
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level,....
Release Date 2016/09 -
Author Jennifer Greene , Andrew Stellman
This lesson describes the principles that agile teams use to make decisions about how to run their projects. We’ll show you the purpose and idea behind each of the principles, illustrating them with a practical example from a software project. Show and hide ....
Release Date 2018/02 -
Author Edgar Papke
When leaders fail to confront conflict, they become the ‘biggest elephant’ in the room. In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Show and hide mo....
Release Date 2015/10 -
Author David Scott Bernstein
We're losing tens of billions of dollars a year on broken software, and great new ideas such as agile development and Scrum don't always pay off. But there's hope. The nine software development practices in Beyond Legacy Code are designed to solve the problems f....
Release Date 2015/07 -
More About Software Requirements: Thorny Issues and Practical Advice
Author Karl E Wiegers
Have you ever delivered software that satisfied all of the project specifications, but failed to meet any of the customers' expectations? Without formal, verifiable requirements--and a system for managing them--the result is often a gap between what developers thin....
Release Date 2010/11 -
Author Barbara Thomas
Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions.....
Release Date 2016/03 -
Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning
Author Ruth Colvin Clark
Scenario-Based Learning offers a wealth of ideas for improving critical thinking skills, problem solving, and includes suggestions for promoting opportunities for practicing scenario-based learning on the job. The book contains a wealth of kick-off alternative resea....
Release Date 2012/12 -
Author John Earley
An essential guide to bringing lean to your business and your lifeThe Lean Book of Leanprovides a succinct overview of the concepts of Lean, explains them in everyday terms, and shows how the general principles can be applied in any business or personal situation. ....
Release Date 2016/06 -
Author Kevin J. Duggan
While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other t....
Release Date 2016/02 -
Author Scott F. Andrews
Scott F. Andrews has been helping guild leaders and officers since 2007 through his weekly column for WoW.com, Officers' Quarters. In The Guild Leader's Handbook, Andrews offers a complete guide to conceptualizing, establishing, and maintaining a successful guild.....
Release Date 2010/04 -
Author Linda Stout
It's an unfortunate fact of social organizing that, despite even the best intentions, groups convened to effect positive change often fail to empower people from all backgrounds to speak up or to tap into a positive and inspiring collective vision. Longtime so....
Release Date 2011/05 -
The Experience Economy, With a New Preface by the Authors
Author James H. Gilmore , B. Joseph Pine II
Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience Economy, where bu....
Release Date 2019/12 -
Agile Model-Based Systems Engineering Cookbook - Second Edition
Author Dr. Bruce Powel Douglass , Dr. Christian von Holst
Get up to date with the latest recipes for applying agile methodologies and techniques in model-based systems engineering (MBSE) and manage the growing complexity of systems in your organization with ease.Purchase of the print or Kindle book includes a free eBook in PDF format.Key FeaturesUse this u....
Release Date 2022/12 -
Customer Culture: How FedEx® and Other Great Companies Put the Customer First Every Day
Author Michael D. Basch
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it ha....
Release Date 2002/06 -
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
Author Harvey Thompson
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-beca....
Release Date 2004/02 -
Author David Shiers , Miles Keeping
An inside view of how one of the world's leading architecture and engineering practice does businessSustainable Built Environments: Principles and Practice offers detailed, environmentally sound design solutions to a wide range of building engineering challenges. ....
Release Date 2017/12 -
The Best Political Cartoons of the Year, 2008 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2008 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2007, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2007/11 -
Author Taiichi Ohno
In this classic text, Taiichi Ohno--inventor of the Toyota Production System and Lean manufacturing--shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis....
Release Date 2019/12 -
Electrical Calculations and Guidelines for Generating Station and Industrial Plants
Author Thomas E. Baker
"This is really a practical, hands-on book for the working engineer."—Phillip Wheeler, former Southern California Edison supervising electrical apparatus engineer and regional IEEE PES/IAS leaderA very helpful tool for solving circuit protection problems, Electrical....
Release Date 2017/12 -
Mastering Collaboration in a Product Team: 70 Techniques to Help Teams Build Better Products
Author Natasha Hampshire , Glaudia Califano , David Spinks
The nature of product development is changing. The most successful innovations are those that come from teams of people who are exploring problems together. Teams that build meaningful releases of their products iteratively and incrementally are opening the door for early feedback so that decisions ....
Release Date 2022/08 -
Author James Kalbach
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. In this lesson, product and....
Release Date 2018/01 -
Author AXELOS
A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its benefits and pitfalls, and the difference between Agile and the more traditio....
Release Date 2016/09 -
Professional Scrum Development with Microsoft® Visual Studio® 2012
Author Richard Hundhausen
Discover how to turn requirements into working software increments—faster and more efficiently—using Visual Studio 2012 in combination with Scrum and Agile engineering practices. Designed for software development teams, this guide delivers pragmatic, role-based guid....
Release Date 2012/10 -
Author Rachel Alt-Simmons
Achieve greater success by increasing the agility of analytics lifecycle managementAgile by Design offers the insight you need to improve analytic lifecycle management while integrating the right analytics projects into different frameworks within your business. Yo....
Release Date 2015/10