-
Author Linda Stout
It's an unfortunate fact of social organizing that, despite even the best intentions, groups convened to effect positive change often fail to empower people from all backgrounds to speak up or to tap into a positive and inspiring collective vision. Longtime so....
Release Date 2011/05 -
Author Gene Fliedner
Lean is a comprehensive, integral system consisting of four interdependent elements: leadership, culture, team, and practices and tools. This book examines these elements following a systematic, hierarchical orientation and explains their relevance for guiding....
Release Date 2015/10 -
How to Resolve Conflict—Management Development
Author Matthew Bennet , Phoebe A. Sheftel
Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This Infoline will show you how to apply the sound principles of conflict resolution to most situations. The issue details two schools of thought on conflict man....
Release Date 2001/04 -
Customer Culture: How FedEx® and Other Great Companies Put the Customer First Every Day
Author Michael D. Basch
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it ha....
Release Date 2002/06 -
Author Barbara Thomas
Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions.....
Release Date 2016/03 -
Accelerating Modernization with Agile Integration
Author Vasfi Gucer , Ulas Cubuk , Tony Curcio , Timothy Quigly , Shishir Narain , Nick Glowa
The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multicloud, decentralization, and microservices. The integration layer must transform....
Release Date 2020/02 -
Author Taiichi Ohno
In this classic text, Taiichi Ohno--inventor of the Toyota Production System and Lean manufacturing--shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis....
Release Date 2019/12 -
Author James Kalbach
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. In this lesson, product and....
Release Date 2018/01 -
The Complete Project Manager, 2nd Edition
Author Alfonso Bucero , Randall Englund
The Complete Project Manager, 2nd Edition updates a respected textbook on project management soft skills to include project management's most vital new trends: agile methods, delivering business value, respecting ethics, and managing diversity. This is a clas....
Release Date 2019/08 -
Author Edgar Papke
When leaders fail to confront conflict, they become the ‘biggest elephant’ in the room. In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Show and hide mo....
Release Date 2015/10 -
Author David Scott Bernstein
We're losing tens of billions of dollars a year on broken software, and great new ideas such as agile development and Scrum don't always pay off. But there's hope. The nine software development practices in Beyond Legacy Code are designed to solve the problems f....
Release Date 2015/07 -
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
Author Harvey Thompson
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-beca....
Release Date 2004/02 -
Author David Shiers , Miles Keeping
An inside view of how one of the world's leading architecture and engineering practice does businessSustainable Built Environments: Principles and Practice offers detailed, environmentally sound design solutions to a wide range of building engineering challenges. ....
Release Date 2017/12 -
Professional Scrum Development with Microsoft® Visual Studio® 2012
Author Richard Hundhausen
Discover how to turn requirements into working software increments—faster and more efficiently—using Visual Studio 2012 in combination with Scrum and Agile engineering practices. Designed for software development teams, this guide delivers pragmatic, role-based guid....
Release Date 2012/10 -
The Best Political Cartoons of the Year, 2008 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2008 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2007, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2007/11 -
Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning
Author Ruth Colvin Clark
Scenario-Based Learning offers a wealth of ideas for improving critical thinking skills, problem solving, and includes suggestions for promoting opportunities for practicing scenario-based learning on the job. The book contains a wealth of kick-off alternative resea....
Release Date 2012/12 -
Author Rachel Alt-Simmons
Achieve greater success by increasing the agility of analytics lifecycle managementAgile by Design offers the insight you need to improve analytic lifecycle management while integrating the right analytics projects into different frameworks within your business. Yo....
Release Date 2015/10 -
Author Paul Dunn , Ronald J. Baker
Put values—and value—over volume with a professional services subscription modelProfessional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relati....
Release Date 2022/11 -
Author Kevin J. Duggan
While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other t....
Release Date 2016/02 -
Adaptive Code: Agile coding with design patterns and SOLID principles, Second Edition
Author Gary McLean Hall
Write code that can adapt to changes.By applying this book’s principles, you can create code that accommodates new requirements and unforeseen scenarios without significant rewrites. Gary McLean Hall describes Agile best practices, principles, and patterns for desi....
Release Date 2017/04 -
Author Scott F. Andrews
Scott F. Andrews has been helping guild leaders and officers since 2007 through his weekly column for WoW.com, Officers' Quarters. In The Guild Leader's Handbook, Andrews offers a complete guide to conceptualizing, establishing, and maintaining a successful guild.....
Release Date 2010/04 -
The Experience Economy, With a New Preface by the Authors
Author James H. Gilmore , B. Joseph Pine II
Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience Economy, where bu....
Release Date 2019/12 -
Author Jonathan Rasmusson
Today's tech unicorns develop software differently. They've developed a way of working that lets them scale like an enterprise while working like a startup. These techniques can be learned. This book takes you behind the scenes and shows you how companies like Google, F....
Release Date 2020/03 -
Author AXELOS
A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its benefits and pitfalls, and the difference between Agile and the more traditio....
Release Date 2016/09 -
Author Dantar P. OOSTERWAL
2017 Shingo Prize for Literature. Some things never change. Harley-Davidson is still the great, iconic American motorcycle. But like many storied companies, Harley has had to evolve to stay on top, even to stay in existence. From near-extinction in the early eightie....
Release Date 2010/01 -
Delivering Business Analytics: Practical Guidelines for Best Practice
Author Evan Stubbs
AVOID THE MISTAKES THAT OTHERS MAKE - LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESSThis groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable different....
Release Date 2013/02 -
Customer Analytics For Dummies
Author Jeff Sauro
The easy way to grasp customer analyticsEnsuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how t....
Release Date 2015/02 -
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Author Karyn Ross , Jeffrey Liker
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level,....
Release Date 2016/09 -
Electrical Calculations and Guidelines for Generating Station and Industrial Plants
Author Thomas E. Baker
"This is really a practical, hands-on book for the working engineer."—Phillip Wheeler, former Southern California Edison supervising electrical apparatus engineer and regional IEEE PES/IAS leaderA very helpful tool for solving circuit protection problems, Electrical....
Release Date 2017/12