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Author Brian S McWilliams
More than sixty percent of today's email traffic is spam, according to email filtering firm Brightmail. This year alone, five trillion spam messages will clog Internet users in-boxes, costing society an estimated $10-billion in lost productivity, filtering software....
Release Date 2004/10 -
Leadership in Action: Face to Face - Emotional Rescue - A Conversation with Neal M. Ashkanasy
Author Editor Stephen Rush
Recent years have seen an upsurge of interest in the study of emotions in organizations. However, research has been hampered by the ephemeral nature of emotions and the lack of an integrated, multilevel model for studying their role in organizational life. Neal M. A....
Release Date 2004/10 -
Author David Harvey
Collecting David Harvey's finest work on Paris during the second empire, Paris, Capital of Modernity offers brilliant insights ranging from the birth of consumerist spectacle on the Parisian boulevards, the creative visions of Balzac, Baudelaire and Zola, and....
Release Date 2004/06 -
Author David G. Pugh
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Ad....
Release Date 2004/05 -
Developing Quality Technical Information: A Handbook for Writers and Editors, Second Edition
Author Elizabeth Wilde , Shannon Rouiller , Deirdre Longo , Polly Hughes , Ann Kilty Hernan
"The examples are excellent--right on target and easy to understand and adapt. Even those who don't adopt the entire procedure can profit from the parts, but the greatest value will flow to those who adopt the whole." --Carolyn Mulford, senior writer and editor of ....
Release Date 2004/04 -
Author Bob Pike
101 of the best games from Creative Training Techniques Newsletter gathered into one book. These classroom-tested games, exercises, and activities add spark and energy to your training sessions—and help adults really learn without even knowing it. Includes one-day w....
Release Date 2004/01 -
Author Bob Pike
Now Bob Pike brings you 101 More Games for Trainers. 101 More and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, ....
Release Date 2004/01 -
Author George Piskurich
Subject matter experts (SMEs) and occasional trainers are increasingly sharing the training burden in organizations. Yet these "instant trainers" often are not familiar with even the basic terminology or practices of the training profession. Trainer Basics is writte....
Release Date 2003/12 -
ACE Programmer's Guide, The: Practical Design Patterns for Network and Systems Programming
Author Umar Syyid , James CE Johnson , Stephen D. Huston
If you're designing software and systems that must be portable, flexible, extensible, predictable, reliable, and affordable, this book and the ACE toolkit will enable you to be more effective in all of these areas. Even after spending over a decade developing ACE a....
Release Date 2003/11 -
Author Harvard Business School Press
With advice and tools for improving a wide array of communication skills--from delivering an effective presentation to drafting proposals to the effective use of e-mail--Business Communication helps managers deliver information effectively. Show and hide mo....
Release Date 2003/08 -
Author Robert J. Rosania
Presentation Basics is designed to provide the basic training tools to individuals and organizations facing the reality of rapidly changing jobs, roles, and, responsibilities. This book offers a simple, step-by-step approach that guides readers through the entire pr....
Release Date 2003/07 -
Author Charles Manz
Emotions sometimes get the better of us all, but you can learn how to analyze and manage your emotional reactions in any situation. Emotional Discipline details 5 easy-to-learn steps and 25 specific strategies for responding to your feelings in the present and ....
Release Date 2003/03 -
E-mail: Communicate Effectively, First Edition
Author Marcia G. Reed , Verna Terminello
Tame the e-mail monster and capture the power of this critical workplace tool!E-mail is the most basic and critical key to building healthy, productive work communities that communicate electronically. With these quick, easy guidelines, business people at all levels....
Release Date 2002/05 -
The Emotional Intelligence Activity Book
Author Adele B. Lynn
We've all heard of ""IQ""...but what's ""EQ?"" It's ""Emotional Quotient"" (aka Emotional Intelligence), and experts say that EQ is a greater predictor of success at work than IQ. Companies are increasingly looking for ways to motivate and develop their employees....
Release Date 2001/12 -
Writing Information Security Policies
Author Scott Barman
Administrators, more technically savvy than their managers, have started to secure the networks in a way they see as appropriate. When management catches up to the notion that security is important, system administrators have already altered the goals and business p....
Release Date 2001/11 -
Demystifying Grant Seeking: What You Really Need to Do to Get Grants
Author Martin John Brown , Larissa Golden Brown
Demystifying Grantseeking is an inspirational and instructional guide to grantseeking. The authors--successful grantseekers in their own right--show you how to overcome the common fears fundraisers often experience and offer sound, practical advice to successful gra....
Release Date 2001/08 -
The Complete Idiot's Guide to Writing Poetry
Author Nikki Moustaki
You're no idiot, of course. You've read poetry that has touched your heart, and you'd like to improve your own writing technique. But even though you have loads of inspiration, you're discovering that good instruction can be as elusive as a good metaphor.Don't let yo....
Release Date 2001/04 -
Leadership in Action: Assessing Emotional Intelligence - A Talk with Cary Cherniss
Author John Alexander
Cary Cherniss has long been interested in emotional intelligence—a set of personal and interpersonal competencies that determine how people manage their feelings, interact, and communicate—and how it works in leaders.
Release Date 2000/12 -
Author Janelle Barlow , Dianna Maul
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic ....
Release Date 2000/04 -
The Manager's Pocket Guide to eCommunication: Communicating effectively in a digital age
Author Laurie K. Benson
E-mail, voice mail, conference calls, and videoconferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Ye....
Release Date 2000/01 -
The Manager's Pocket Guide to Emotional Intelligence: From Management to Leadership
Author Emily A. Sterrett
One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, m....
Release Date 2000/01 -
Successful Grants Program Management
Author David G. Bauer
As school districts struggle with decentralized management, the need to coordinate grant proposal development has grown dramatically. This indispensable resource contains all the practical tools that districts need to manage cross-curricular proposals for all their ....
Release Date 1999/11 -
Author Robert Heller
Learn all you need to know about creating and using a resume successfully, from summarizing your achievements to targeting potential companies and replying to job advertisements. Writing Your Resume not only shows you how to decide on your career objectives, but als....
Release Date 1999/11 -
The Lost Art of the Great Speech: How to Write It * How to Deliver It
Author Richard Dowis
Splashy slides, confident body language, and a lot of eye contact are fine and well. But if a speech is rambling, illogical, or just plain boring, the impact will be lost. Now everyone can learn to give powerful, on-target speeches that capture an audience's attent....
Release Date 1999/08 -
Author David Wood
The Internet's "killer app" is not the World Wide Web or Push technologies: it is humble electronic mail. More people use email than any other Internet application. As the number of email users swells, and as email takes on an ever greater role in personal and bu....
Release Date 1999/08 -
Powerful Conversations: How High Impact Leaders Communicate
Author Phil Harkins
"Phil Harkins has it exactly right. To be a leader is to communicate powerfully—as he does in this thoughtful book." - Robert B. Reich, Professor of Social and Economic Policy Brandeis University. Powerful Conversations breed a powerful organization. POWERFU....
Release Date 1999/06 -
Icebreakers—Presentation Skills & Games
Author Robert C. Preziosi
This Info-line provides an overview of the types of icebreakers: openers, acquainters, games, and brainstorming. The issue offers guidelines for selecting icebreakers and for trainer behaviors while conducting icebreakers. Examples of ice breakers are given. ....
Release Date 1999/04 -
The Manager's Pocket Guide to Effective Writing
Author Steve Gladis
Written communication is prevalent at most levels of business, but especially at the managerial level. Your writing may be grammatically and logically sound, but is it effective? Is it conveying your message with the concision and accuracy that makes you an effectiv....
Release Date 1999/01 -
Planning Successful Meetings and Events
Author Ann J. Boehme
Planning a meeting or event is no easy task. Just ask any of the administrative staffers who are increasingly being asked to do it. One minor mistake -- a plane ticket that doesn't arrive on time, not enough vegetarian meals at the luncheon, the wrong kind of audi....
Release Date 1998/11