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Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II
These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both.Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time..... -
Author Louis de Saussure , Andrea Rocci
Common sense tells us that verbal communication should be a central concern both for the study of communication and for the study of language. Language is the most pervasive means of communication in human societies, especially if we consider the huge gamut of comm....
Release Date 2016/03 -
Icebreakers—Presentation Skills & Games
Author Robert C. Preziosi
This Info-line provides an overview of the types of icebreakers: openers, acquainters, games, and brainstorming. The issue offers guidelines for selecting icebreakers and for trainer behaviors while conducting icebreakers. Examples of ice breakers are given. ....
Release Date 1999/04 -
The Truth About Investment Scams
Author Steve Weisman
This Element is an excerpt from The Truth About Avoiding Scams (9780132333856) by Steve Weisman. Available in print and digital formats.10 huge financial rip-offs: how to recognize and avoid them!We’ve all received emails that contained glowing recommendations of a ....
Release Date 2010/11 -
Writing for Visual Thinkers: A Guide for Artists and Designers, Second Edition
Author Andrea Marks
Writing can be a challenge, especially for artists and designers who tend to be more visual than verbal. Writing for Visual Thinkers: A Guide for Artists and Designers is designed to help people who think in pictures—a segment of learners that by some estimates incl....
Release Date 2011/03 -
The Truth About Employee Engagement
Author Martha I. Finney
This Element is an excerpt from The Truth About Getting the Best from People (9780137080571) by Martha I. Finney. Available in print and digital formats.Engaged employees: how to transform the manager’s dream into your day-to-day reality!Imagine the perfect day at w....
Release Date 2010/12 -
The EQ Edge: Emotional Intelligence and Your Success, Third Edition
Author Howard E. Book , Steven J. Stein
REVISED AND UPDAT ED WITH NEW RESEARCH INTO EQ AND PERSONAL AND CAREER SUCCESSWhat is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team?What does it take to get ahead? To separate yo....
Release Date 2011/06 -
Author Adele B. Lynn
Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn’t enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers ....
Release Date 2004/11 -
Author Ros Taylor
Whip your self-control into shapeWillpower is the handbook you need for success in all areas of your life. Regardless of what you want to achieve, you need the strength to persevere, forge ahead and keep going no matter how tough it gets. If you find that you allow....
Release Date 2017/03 -
The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes
Author Denise Cowie , Barbara Pachter
The proven prescription for powerful business communicationSending an email plagued with typos. Rushing through a presentation. Never saying “no.” Under-dressing for a company event. What do these all have in common? Bad messaging.The Communication Clinic is a comp....
Release Date 2016/12 -
Author Sarah van Gelder
We're bombarded by messages telling us that bigger and better things are the keys to happiness—but after we pile up the stuff and pile on the work hours, we end up exhausted and broke on a planet full of trash. Sarah van Gelder and her colleagues at YES! Magaz....
Release Date 2011/11 -
Running Virtual Meetings (HBR 20-Minute Manager Series)
Author Harvard Business Review
From crackly conference lines to pixelated video, virtual meetings can be problematic. But you can host a productive conversation in which everyone participates. Running Virtual Meetings takes you through the basics of:Selecting the right virtual venueGiving partic....
Release Date 2016/07 -
A Manual for English Language Laboratories
Author D. Sudha Rani
A Manual for English Language Laboratories offers a rigorous training in phonetics and role play and eventually builds on these two elements and discusses scenarios ranging from informal speech, such as giving directions and describing people or things, to more form....
Release Date 2009/09 -
Communicative English for Engineers and Professionals
Author Mamta Bhatnagar , Nitin Bhatnagar
Communicative English for Engineers and Professionals covers the syllabi of B. Tech, BE, B.Com, M.Com, BBA, MBA, hospitality, B. Pharma, nursing, physiotherapy, and other courses being taught at various universities, and professional and technical institutions. It i....
Release Date 2010/06 -
Firefox and Thunderbird: Beyond Browsing and Email
Author Peter D. Hipson
There's a new browser in town: Firefox is quickly becoming a leading alternative to Microsoft Internet Explorer. If you are new to Firefox and want to see what all the buzz is about, Firefox and Thunderbird: Beyond Browsing and Email is the guide that you need. By ....
Release Date 2005/10 -
Best Practices: Communicating Effectively
Author Garry Kranz
In this age of digital communication, getting the right message across clearly is crucial to success. Communicating Effectively, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Build relationships through effective communica....
Release Date 2009/10 -
PR 2.0 in a Web 2.0 World: What Is Public Relations 2.0?
Author Deidre Breakenridge , Brian Solis
This Element is an excerpt from Putting the Public Back in Public Relations: How Social Media Is Reinventing the Aging Business of PR (ISBN: 9780137150694) by Brian Solis and Deirdre Breakenridge. Available in print and digital formats.Discover the new public relati....
Release Date 2010/02 -
The Truth About Perfecting Your Presentation Skills (Collection)
Author Claire Meirowitz , Michael Solomon , James O’Rourke , Natalie Canavor
150 powerful bite-size presentation and communication solutions for motivating any audience to action: colleagues, employees, customers, anyone!Three full books of breakthrough techniques for presenting and communicating more effectively! Discover how to speak more ....
Release Date 2010/11 -
The Truth About Making Complex or Critical Decisions: The Essential Truths in 20 Minutes
Author Robert E. Gunther
Praise forThe Truth About Making Smart Decisions “The Truth About Making Smart Decisions offers a truly valuable and entertaining journey through the complex terrain of decision making. Robert Gunther combines a writer's gift of the pen with a keen understanding o....
Release Date 2008/04 -
Shrimp: The Endless Quest for Pink Gold
Author Anne Rudloe , Jack Rudloe
The story of shrimp is as delicious as the creatures themselves. Renowned nature writers Jack and Anne Rudloe tell that story with passion, revealing a hidden history that has spanned millennia. You’ll discover the human stories and heritage behind centuries of shri....
Release Date 2009/12 -
Writing for Visual Media, 2nd Edition
Author Anthony Friedmann
This book looks at the fundamental problems a writer faces as a beginner learning to create content for media that is to be seen rather than read. It takes you from basic concepts to a first level of practice through explicit methods that train you to consistently i....
Release Date 2006/05 -
Author Patrick Harris
The Truth About Creativity provides a practical and example-laden journey through creativity and its talent-releasing benefits for organisations, teams and individuals. Many of the truths are new perspectives on well-known creativity topics and will teach you how to....
Release Date 2010/01 -
The Truth About Confident Presenting
Author James O’Rourke
Praise for The Truth About Confident Presenting"O'Rourke goes beyond the typical list of speaking tips and packs a lot of wisdom into his 51 truths. He explains the critical link between the content of a speech and its ultimate effectiveness, illuminating the power....
Release Date 2008/02 -
The Handbook of Market Intelligence: Understand, Compete and Grow in Global Markets, 2nd Edition
Author Hans Hedin , Irmeli Hirvensalo , Markko Vaarnas
An important update to this roadmap for the development of a corporate intelligence programMarket intelligence is the distinct discipline by which organisations systematically gather and process information about their external operating environment in order to faci....
Release Date 2014/06 -
Writing Business Bids and Proposals For Dummies
Author Charlie Divine , Neil Cobb
Develop a winning business proposalPlan and use a repeatable proposal process Use tools and templates to accelerate your proposals Get the intel on bids and proposals Congratulations! You have in your hands the collected knowledge and skills of the professional pro....
Release Date 2016/08 -
Author Tony Worobiec
Creative Use of Filters and Further Image Manipulation is an excerpt from Creative Photography Ideas Using Photoshop which presents 75 comprehensive workshops that have been specifically designed for photographers; each offers a clever and creative technique that ca....
Release Date 2012/10 -
Transforming Public and Nonprofit Organizations
Author Kathryn E. Newcomer , James E. Kee
In the public and nonprofit arenas, leaders face the unique challenge of protecting the public interest while implementing organizational change initiatives. To succeed, these leaders must build organizations that are “change-centric,” carefully weigh and prep....
Release Date 2008/06 -
Author Warren Master , Howard R. Balanoff
Real-life Solutions to the Challenges Facing Public Administrators!Complex management issues in the public sector can't be addressed with limited, short-term fixes. Strategic, well-conceived approaches are critical to meet your organization's long-term needs....
Release Date 2010/01 -
Consumer Experiences and Emotion Management
Author Avinash Kapoor
Emotions can organize cognitive processes or disorganize them, be active or passive, lead to adaptation, or maladaptation. Consumers may be conscious of their emotions or may be motivated by unconscious emotions. The emotions in combined form with different i....
Release Date 2015/07 -
Author Kimberly Devlin
Help them make the most out of every meeting. Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But more than just learning how to avoid the pitfalls, effective faci....
Release Date 2017/03